1. EachPod

WTF! Walk The Floors Podcast- All Things Hospitality Training - Podcast

WTF! Walk The Floors Podcast- All Things Hospitality Training

 Michele Kline and Stephanie Leger

Hospitality Industry Leaders, Stephanie Leger & Michele Kline, tackle the challenges of management who sit behind a desk and miss out on opportunities. Stephanie & Michele are experts in service quality assurance & training facilitation. They have been enhancing service, inspiring leaders and employees, in the hospitality industry for 20+ years. They are absolute change agents and their processes stick! WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” moments they have experienced throughout their careers and openly talk about it. We are committed to NEVER revealing the name of a property or employee, nor putting a brand at risk. WTF was born out of Stephanie’s & Michèle’s passion for high-quality service, a solid brand representation and training made fun! We believe that even though the hospitality industry can be extremely demanding, there is a ton of fun in it and they want to bring some of that to you. And why not, at the same time, point out some of those areas where opportunities are missed and service can be enhanced. Follow their episodes as they embark on weekly training journeys while utilizing real-life experiences while they set the stage.

Hosted on Acast. See acast.com/privacy for more information.

Education Business How To
Update frequency
every 6 days
Average duration
19 minutes
Episodes
167
Years Active
2022 - 2024
Share to:
Las Vegas Community Healing Garden

Las Vegas Community Healing Garden

In this special episode, Michele Kline and Stephanie Leger are at the Legas Vegas Community Healing Garden. In memory of the massacre of October 1st, 2017. A sad episode made with a lot of ❤️. We rem…

00:13:10  |   Mon 10 Oct 2022
Housekeeping Week '22 (at The Boulevard, a Hilton Grand Vacations Club)

Housekeeping Week '22 (at The Boulevard, a Hilton Grand Vacations Club)

Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guests Ema Flores- Director of Housekeeping and Carlo Sidestam - General Manager at The Boule…

00:19:26  |   Mon 10 Oct 2022
Housekeeping Week '22 (with Sandra Wild)

Housekeeping Week '22 (with Sandra Wild)

Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guest Sandra Wild - Vice President of Hotel Operations at The Venetian Resort Las Vegas.

Conne…

00:13:23  |   Mon 10 Oct 2022
Housekeeping Week '22 (with Tahiti All-Suites Resort Las Vegas)

Housekeeping Week '22 (with Tahiti All-Suites Resort Las Vegas)

Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guests Erika Sandoval- Assistant General Manager, Eva Rodriguez- Director of Housekeeping, an…

00:18:08  |   Mon 10 Oct 2022
Housekeeping Week '22 (with Andy Ginsburg)

Housekeeping Week '22 (with Andy Ginsburg)

Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guest Andy Ginsburg, Director of EVS at Resorts World, Las Vegas.

Connect with Guest Speaker

An…

00:12:47  |   Mon 10 Oct 2022
Housekeeping Week '22 (with Brianna Moore)

Housekeeping Week '22 (with Brianna Moore)

Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guest Brianna Moore, Director of Housekeeping at Four Seasons, Las Vegas.

Connect with Guest S…

00:10:21  |   Mon 10 Oct 2022
NHLA SOTI Awards Gala (with Phillip Stephenson)

NHLA SOTI Awards Gala (with Phillip Stephenson)

Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Phillip Stephenson- Assistant Executiv…

00:01:34  |   Sun 18 Sep 2022
NHLA SOTI Awards Gala (with Greg Chase)

NHLA SOTI Awards Gala (with Greg Chase)

Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Greg Chase - Master of Ceremony.


Connect wit…

00:03:14  |   Fri 16 Sep 2022
NHLA SOTI Awards Gala (with Donald Bowman)

NHLA SOTI Awards Gala (with Donald Bowman)

Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Donald Bowman - Keynote Speaker.


Connec…

00:03:31  |   Fri 16 Sep 2022
NHLA SOTI Awards Gala (with Rich O’Brien)

NHLA SOTI Awards Gala (with Rich O’Brien)

oin Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Rich O’Brien from Xpodigital - Event Sp…

00:03:09  |   Fri 16 Sep 2022
NHLA SOTI Awards Gala (with Andre Filosi)

NHLA SOTI Awards Gala (with Andre Filosi)

Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Andre Filosi - GM nominee from Boyd Ga…

00:03:05  |   Fri 16 Sep 2022
NHLA SOTI Awards Gala (with Evan Meyer)

NHLA SOTI Awards Gala (with Evan Meyer)

Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Evan Meyer - Nominator from Boyd Gami…

00:02:57  |   Fri 16 Sep 2022
NHLA SOTI Awards Gala (with Bertha Gutierrez)

NHLA SOTI Awards Gala (with Bertha Gutierrez)

Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Bertha Gutierrez, Housekeeping Star no…

00:02:54  |   Fri 16 Sep 2022
NHLA SOTI Awards Gala (with Matthew Peskin)

NHLA SOTI Awards Gala (with Matthew Peskin)

Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Matthew Peskin - Training & Developmen…

00:02:21  |   Fri 16 Sep 2022
NHLA SOTI Awards Gala (with Noretta Griffith)

NHLA SOTI Awards Gala (with Noretta Griffith)

Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Noretta Griffith - Training & Developm…

00:02:12  |   Fri 16 Sep 2022
NHLA SOTI Awards Gala (with Tim Lam)

NHLA SOTI Awards Gala (with Tim Lam)

Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Tim Lam - Reception Sponsor TISOH The …

00:02:47  |   Thu 15 Sep 2022
NHLA SOTI Awards Gala (with Eric Robinson)

NHLA SOTI Awards Gala (with Eric Robinson)

Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Eric Robinson - Fresh Air smoking, Saf…

00:02:26  |   Thu 15 Sep 2022
NHLA SOTI Awards Gala (with Alex Canales)

NHLA SOTI Awards Gala (with Alex Canales)

Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Alex Canales - Board Member, Hilton Gr…

00:04:32  |   Thu 15 Sep 2022
NHLA SOTI Awards Gala (with Mary Ann Burns)

NHLA SOTI Awards Gala (with Mary Ann Burns)

Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Mary Ann Burns - Board Member, Boyd Ga…

00:02:32  |   Thu 15 Sep 2022
NHLA SOTI Awards Gala (with Nicole Marshall)

NHLA SOTI Awards Gala (with Nicole Marshall)

Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Nicole Marshall - SOTI committee membe…

00:02:38  |   Thu 15 Sep 2022
Disclaimer: The podcast and artwork embedded on this page are the property of Michele Kline and Stephanie Leger. This content is not affiliated with or endorsed by eachpod.com.