WTF! Walk The Floors Podcast- All Things Hospitality Training

Employee engagement is about creating the right conditions for all team members. Creating a healthy work environment results in team members creating memorable experiences for our guests, patrons and…

In this episode, Michele Kline and Stephanie Leger discuss why goals don’t stick and share 5 easy steps to the process of setting goals that WILL actually GET to the finish line.

Sustained hard work i…

On this episode Michele Kline and Stephanie Leger are joined with, Anna Schmid, Vice President of Communication and Partnerships at The Venetian Resort Las Vegas. Anna shares her career path with us…

To elevate the guest experience, you must teach your team about proper etiquette. In this episode, Michele Kline and Stephanie Leger discuss the foundations and highlight the most critical areas to f…

As operators, we don’t talk about cybersecurity enough. But, why? It impacts our operation, our employees, our guests/patrons/customers and most importantly, our budget.

Special thanks to Melissa Aars…

Join Michele Kline and Stephanie Leger for an enlightening 20 minutes to the what, the how, the who and the why of career coaching.

This episode highlights the benefits of hiring a career coach and h…

While they may look clean they may really need cleaning! We tend to forget to have drapes and sheets as part of our cleaning program, failing to realize all the mighty dust and other yuck they hold.

O…

Meaningful connections are a vital driver of Team Member engagement. Furthermore, meaningful connections are those that are deemed significant and include mutual respect, trust, interest, positive re…

Persuading our guests to include check-ins or location tags in their travel pictures and videos, and in exchange, offering enticing benefits. Engaging in discussions on posts that promote our hotel's…

Ahem!… Emerging Leaders, we are talking to you! The main priority in any hospitality job is to satisfy the customer and make their experience perfect. This is extremely rewarding as an employee, and …

On this episode of WTF! Walk The Floors, All Things Hospitality Training we had a conversation with Žana Usher, from Devine Hospitality, about the importance of training in fine dining. In Žana’s wor…

On this episode, Stephanie Leger and Michele Kline bring #purpose into the picture. Clarity of purpose is not something you often hear when discussing goal-setting. There is a link between knowing WH…

As we celebrate Entrepreneurship Month, Stephanie Leger and Michele Kline were delighted to share their stage with Eduardo Duran, President & Founder of Insight Hospitality Solutions. Eduardo shared …

In this episode, Michele Kline and Stephanie Leger, dissect what culture means and share tips to create a culture of care! Culture is how you do what you do in the workplace. What sets the tone and k…

Listen to Michele Kline and Stephanie Leger discuss from hydrating to flooding. In this episode, we cover it all. Tips to keep your valet attendants engaged, recruitment, and how to create memorable …

Listen to Michele Kline and Stephanie Leger touch upon all the great (and not-so-great) things that Halloween brings to our resorts and a way to engage with our team and guests.

Connect with the hosts…

But I am an operator, I don’t know how to sell...There is a lot more to being a vendor! If you are a former hospitality professional, who jumped the fence and became a vendor, YOU ARE the secret sauc…

In this episode, Michele Kline and Stephanie Leger discuss the array of skills they learned while working in the hospitality industry. The list is long, from excellent practices to teamwork, and no o…

In this episode, Michele Kline & Stephanie Leger discuss the importance of understanding what mental health is all about and how to be better prepared to assist those around us who may be struggling.…

In this episode, where Stephanie Leger & Michèle Kline discuss their recent travels and those WTF! moments.

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Ste…