WTF! Walk The Floors Podcast- All Things Hospitality Training
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- Update frequency
- every 6 days
- Average duration
- 19 minutes
- Episodes
- 167
- Years Active
- 2022 - 2024
Motherhood in Hospitality - Mother's Day Special
Step into the world of motherhood with our latest podcast episode, where we explore the beautiful yet complex journey of being a mom.
Join Michele Kline and Stephanie Leger as they delve into the cha…
Check it before you wreck it (Hotel Inspection)
Join Michele Kline & Stephanie Leger for an engaging podcast episode where they delve into the intriguing world of hotel inspections! In this latest episode, they'll take you behind the scenes of a r…
When a Restaurant Experience Turns Bad (Part II)
In the realm of hospitality, where every detail contributes to the guest experience, the trifecta of ambiance, communication, and service quality reigns supreme.
From the moment guests step through th…
Training Back of the House Team Members in Customer Service
In the bustling world of hospitality, where the success of a business hinges on the seamless orchestration of front-of-the-house and back-of-the-house operations, clear communication channels serve a…
When a Restaurant Experience Turns Bad
The latest trends show that a restaurant experience can go bad due to poor service, subpar food quality, cleanliness issues, and lackluster ambiance. In our latest episode, Michele Kline and Stephani…
Marketing in Hospitality (with Susan Barry at Hive Marketing)
On this episode, Susan Barry, from Hive Marketing walks co-hosts Michele Kline and Stephanie Leger through an outside of the box way of looking at marketing in the hospitality industry. In which ways…
Train Back of the House Team Member on Hospitality Customer Service
Training back-of-the-house hospitality professionals on customer service is crucial for the success of any establishment. From kitchen staff to housekeeping, each role plays a vital part in creating …
Hospitality Inspection Secrets: Deep Dive Back of House
Michele Kline and Stephanie Leger share tips and tricks related to hotel back-of-the-house inspections.
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Website https://www.wtfwalkthefloors.com
Rating Hospitality Digital Worthiness (with Khaled Koubaa at At Worthy)
In this episode, we are joined by Khaled Koubaa, Founder of At Worthy, who uncovered an intriguing new method for rating hotels based on their digital transformation efforts. As we all know, technolo…
International Women's Day in Hospitality
As we celebrate International Women's Day, it's important to recognize that the latest trends hold different meanings for professional women, and they vary based on their unique experiences. From bre…
Tips for a successful Hotel Inspection
Hotels are a complex business that requires round-the-clock operation and coordination among team members from various backgrounds and generations. So, how can we ensure that everyone is on the same …
Hospitality Technology vs Clipboards (with Adam Tuttle at Yipy
Join Michele Kline & Stephanie Leger to witness the ultimate battle between hospitality technology and clipboards. Who will come out on top? Our bet is on Yipy, the digital platform that's revolution…
How to build successful Food & Beverage Operations Inspections (With Cheri Roberts)
In the latest episode of our "Inspection Secrets" series, Michele Kline and Stephanie Leger had the pleasure of connecting with Cheri Roberts, Vice President at Kline Hospitality, to discuss her exte…
Luxury Service in Hospitality (part 3)
This week on our luxury service series, we dive into the intersection of sustainability and health & wellness in the hospitality industry. Our panel of hospitality experts shed light on how luxury ho…
Luxury Service in Hospitality (part 2)
On this second part of our luxury service series, we explore how to customize the guest experience to each individual, we look into partnerships and collaborations and more.
What strategies are being …
Luxury Service in Hospitality (part 1)
What luxury trend in hospitality do you wish to see end in 2023? What trends do you anticipate emerging in luxury hospitality in 2024? This episode unfolds an enlightening conversation with hospitali…
Enhancing Personal Guest Experiences In Hospitality
Tips and tricks to enhance the guest experience? Michele Kline and Stephanie Leger got them. Tune into this episode to hear more about what's cool, what can be repurposed, and what's coming!
Listen to…
Hospitality Leaders Creating Connections
Why are connections so important? Because people want to feel seen! In this episode, Michele Kline and Stephanie Leger highlight the transitions we go through as leaders. Enjoy!
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Don't Make 2024 the Same Ole Year in Hospitality
What can we do differently this year? How can we move the needle far and beyond the imaginable? Kick off the year with another episode of WTF! Walk The Floors with co-hosts Michele Kline and Stephani…
The "Right" Attitude for Hospitality
On this episode, Michele Kline and Stephanie Leger delve into the significance of mindset in our industry.
Did you know that studies reveal being happy can increase your productivity by 20%? A positi…