WTF! Walk The Floors Podcast- All Things Hospitality Training
Hosted on Acast. See acast.com/privacy for more information.
- Update frequency
- every 6 days
- Average duration
- 19 minutes
- Episodes
- 167
- Years Active
- 2022 - 2024
When Integrated Systems Don’t Integrate
In this episode guest speaker, Mark Kline from Cisco Systems shares his years of experience integrating systems in the hospitality industry, while educating us through his WTF! moments as he tried to…
Travel & Tourism, The Good, Bad & The Ugly of Lost Luggage
This episode hosts Michèle Kline and Stephanie Leger celebrate Travel & Tourism Week. The gurus of quality assurance had no choice but to bring to light some WTF! Walk The Floors moments in the trave…
Motherhood in Hospitality - MOTHER’S DAY SPECIAL
Motherhood in the industry is not for the faint of hearts! In this episode, Michèle reflects on the intricacies of being a Mom in the industry and what nobody talks about EVER, while Stephanie enligh…
Michele's Pet Peeves
Pet peeves round II. What does Michèle have to say about hers? These two hospitality industry fanatics could talk about pet peeves for days. In this episode, in collaboration with Stephanie Leger, Mi…
Stephanie’s Pet Peeves
In this episode, hosts Michèle Kline and Stephanie Leger review Stephanie's pet peeves in five important departments:
- Housekeeping
- Front office
- Maintenance/Engineering
- F&B
- Reservations
Company L…
Never Burn Your Bridges!
In this episode, Stephanie Leger from First Rate Hospitality & Michèle C. Kline from Kline Hospitality Consulting LLC unveils some WTF! stories on never burn a bridge. Bruning bridges in hospitality …
With booze, you loose! With guest speaker Jordan Kayser
In this episode, Stephanie Leger from First Rate Hospitality & Michèle C. Kline from Kline Hospitality Consulting LLC takes you through a journey into the Food & Beverage world, specifically focusing…
Spring is nature’s way to say let’s party!
In this episode, hosts Michèle Kline and Stephanie Leger celebrate making it to a major milestone: Episode 20!! As well, as discuss their stories while walking the floors during Spring Break. From co…
It wasn't me
In this episode, Michèle Kline and Stephanie Leger discuss their experiences with outside vendors and those WTF conversations figuring out whose job is it?
Company Links
Michèle Kline https://www.kline…
You can't cry over spilt milk with guest speaker Natalie Pickett
In this episode, Natalie Pickett joins all the way from Australia hosts Michèle Kline and Stephanie Leger to discuss announced inspections and the importance of communication to the team in preparati…
I saw the sign
In this episode, Michèle Kline and Stephanie Leger discuss the importance of correct signage at the property.
Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.fi…
Putting the"P" in pool for PEOPLE! With guest speaker Dave Campbell
In this episode, Dave Campbell joins hosts Michèle Kline and Stephanie Leger to discuss Pool Operations and motivating the younger generation of employees.
Guest Dave Campbell on LinkedIn
Self-care ins't selfish with guest speaker Carlo Sidestam
In this episode, Carlo Sidestam joins hosts Michèle Kline and Stephanie Leger to discuss mental health and taking care of your employees.
Company Links
Michèle Kline https://www.klinehospitality.com/
St…
Steps to fail & From tacky to safety
In this episode, Michèle and Stephanie discuss from chairs to stairs.
Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
Connect On Linke…
WTF - What the forecast!
In this episode, Michèle and Stephanie discuss their experiences with the holiday forecast and schedule.
Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstr…
The bash was trash
In this episode, Michèle Kline and Stephanie Leger discuss their experiences with Banquets Department.
Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstrat…
Turkey O.D. & Check yourself before you reck yourself
Hosts Michèle Kline & Stephanie Leger discuss buffet mishaps and provide tips to hotel leaders on planning ahead for the Thanksgiving weekend.
Company Links
Michèle Kline https://www.klinehospitality.…
International Women’s Day! With guest speakers Shondra DeLoach-Perea, MBA, Vice President of Field Services at IGT and Parminder Batra, CEO at TraknProtect
In this episode, Parminder Batra and Shondra Deloach-Perea join hosts Michèle Kline and Stephanie Leger to discuss International Women's Day and break the bias.
Connect with our guests on LinkedIn
Parm…
The power of kindness! With guest speaker Kevin Clarke
In this episode, Kevin Clarke joins hosts Michèle Kline and Stephanie Leger to discuss "Random Acts of Kindness Day" and our stories displaying the acts of kindness at the hotel.
Guest Kevin Clarke Li…
When policies slip, it becomes a slippery slope!
In this episode, hosts Michèle Kline and Stephanie Leger discuss their WTF stories on uniforms and when policies start to slip.
Connect with the hosts on LinkedIn
Michèle Kline https://www.linkedin.com…