WTF! Walk The Floors Podcast- All Things Hospitality Training
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- Update frequency
- every 6 days
- Average duration
- 19 minutes
- Episodes
- 167
- Years Active
- 2022 - 2024
NHLA SOTI Awards Gala (with Diane Gandy)
Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Diane Gandy - President of Nevada Hote…
Stars of the Industry Awards
In this special episode, we share with you a sneak peek of THE industry event of the year in the State of Nevada. The Nevada Hotel & Lodging Association recognizes hospitality professionals for their…
Work, work, work... all we do is work, work, work!
On this Labor Day weekend, show your team members some extra love. In this episode, hosts Michele Kline & Stephanie Leger discuss why Labor Day was created and what happens in the hospitality industr…
The little things make a big difference! Sponsored by ComOps
With special guest George Polyard, from ComOps, hosts Stephanie Leger from First Rate Hospitality and Michele Kline from Kline Hospitality, take a deep dive into the importance of the guest experienc…
Introduction to International Housekeeping Week...Beyond Pizza Party
International Housekeeping Week is about showing appreciation to housekeepers for their hard work. Since 1981, the IHEA, or the Integrated Environment and Health Assessment, officially sponsors the h…
Opening & Renovations
Enlightening discussion, loaded with tips that will prepare both leaders or newcomers, to “survive" an opening or a renovation, and still come out on top! After this episode, Michele Kline & Stephan…
Night Audit, from Snoozing to Producing
In this episode, hosts Michèle Kline and Stephanie Leger discuss keeping our Night Auditors engaged. How many times have you walked into a hotel after hours and there was no one to be seen at the fro…
Airlines, the not so friendly skies
In this episode, hosts Michèle Kline and Stephanie Leger address the various areas of opportunity that airlines are leaving on the table when it comes to service failure and guest recovery.
Connect wi…
Demanding Guests to Entitled Club Members… WTF! How to Transition?
In this episode, Michele Kline & Stephanie Leger, along with guest speaker Chad Nelson, bring light to the nuances of transitioning from a hotel environment into a country club. This episode is loade…
Which came first recruiting or ghosting?!
Remember the riddle “Which Came First The Chicken Or The Egg”?? We are seriously questioning ourselves here with recruitment and ghosting. Talent Acquisition has changed “traumatically” in the last c…
The aftermath of July 4th! Short-term Rental vs Hotel
What happens in the service industry after the holidays is a mystery to many. In this episode, Stephanie & Michèle discuss strategies on how to rebuild once the party is over and the lights go on. Ou…
Hospitality 2.0 at HITEC
Join Stephanie Leger & Michele Kline, while in Orlando for HITEC along with special guest Ira Vouk, Founder of Hospitality 2.0
Connect with Guest Speaker
Ira Vouk
https://www.linkedin.com/in/iravouk/
Con…
TraknProtect at HITEC
Join Stephanie Leger & Michele Kline, while in Orlando for HITEC along with special guest Parminder Batra, CEO of TraknProtect.
Connect with Guest Speaker
Parminder Batra
Xpodigital at HITEC
Join Stephanie Leger & Michele Kline, while in Orlando for HITEC along with special guest Rich O'Brien from Xpodigital
Connect with Guest Speaker
Rich O'Brien
Snapfix at HITEC
Join Stephanie Leger & Michele Kline, while in Orlando for HITEC along with special guest Paul McCarthy, CEO and Founder of Snapfix.
Connect with Guest Speaker
Paul McCarthy
Clean The World at HITEC
Join Stephanie Leger & Michele Kline, while in Orlando for HITEC along with special guest Bruce Matthews, VP of Business Development for Clean The World.
Connect with Guest Speaker
Bruce Matthews
http…
youtip, I tip, we all tip!
Join Stephanie Leger & Michele Kline, along with special guest Sarah Taveprungsenukul, as they talk about the upcoming HITEC Event in Orlando and the innovative cashless tipping solution brought to y…
Let's Talk Spa
From soaking clients and diva clients to clients who cannot relax, in this episode, we cover it all. Join Stephanie Leger & Michele Kline, along with special guest Rose Bauti, as they cruise through …
Proud to Celebrate Pride Month!
Words cannot describe this episode! We are bringing awareness to all industry leaders! In this episode, Michèle Kline & Stephanie Leger discuss the ups and downs of being part of the LGBTQ+ communit…
Reservations, are you there?!
In this episode, hosts Michèle Kline and Stephanie Leger review the reservations department. Our dear Reservations gurus, don’t think we bashed you on this one. Instead, we formally invite you to com…