WTF! Walk The Floors Podcast- All Things Hospitality Training

Yes, you read it right. We are focusing on the retail space. You're welcome!

In this episode, Stephanie Leger & Michele Kline discuss the many ways the brick & mortar retail space leaves valuable oppo…

How do we connect influence with hospitality?  

What is the power of influence? How do we connect influence with hospitality? And so much more, Michele Kline and Stephanie Leger provide leadership tip…

In this episode, Michele Kline and Stephanie Leger discuss all the things that we can do to enhance our knowledge of the hospitality industry.

Packed with tips and ideas on what #Leaders can learn ot…

What is digital transformation? On this episode, #digitaltransformation coach Are Morch shares a very different perspective on this topic with hosts Stephanie Leger & Michele Kline.

What if we starte…

As the winter season approaches, Stephanie Leger and Michele Kline share tips and tricks to prepare your team for success.

How are you preparing for this winter season? Any tricks you can share?... Do…

Yes! This is not a typo! We have recorded 100 episodes so far. We have inspired you 100 times. We have been on the same page 100 times. We have shared stories 100 times. 

Launching a successful podcas…

What is corporate slavery in hospitality? It is a metaphor, of course. So, metaphorically speaking, is there such a thing as “corporate slavery”? In this episode, Stephanie Leger & Michele Kline addr…

We recognize National Disability Employment Awareness Month #NDEAM each October to commemorate the many contributions of people with disabilities to America's workplaces and economy.

In this episode, …

There are many things we ignore as frequent travelers, especially if a female travels alone (sad we even have to say this).

In this episode, Stephanie Leger and Michele Kline focus on providing our au…

What is Emotional Intelligence? Why is Emotional Intelligence critical in hospitality? This and a lot more is covered in this episode.

Michele Kline and Stephanie Leger enlighten us with tips to apply…

What does culture change exactly mean? When is culture change needed?

In this episode, Michele Kline and Stephanie Leger share their views on effectively driving organizational culture change at all …

What is budget season?.. You might think: "It's the most cringe time of the year!"

Why is it essential to make notes during the year instead of the last minute? In this episode, Stephanie Leger and Mi…

As technology makes our operations easier, have you stopped and thought if you have a well-ironed process for when systems go down?

In this episode, Stephanie Leger and Micheke Kline discuss what to d…

What are hedging words? Why is it essential to avoid them? How can we avoid the use of hedging words? In this episode, communication expert Michele Kline, with co-host Stephanie Leger, shares the ben…

If you are a hotelier and need a little help in this department, listen to this episode where guest experience legend Stephanie Leger and cohost Michele Kline share tips and tricks and all there is t…

What is considered networking? Why is networking important in hospitality? How can we excel at it? After many years of business-related events, Michele Kline & Stephanie Leger bring the topic of netw…

Introducing Directful, a powerful all-in-one communication tool.

Directful’s ai-automated messaging dashboard lets you connect with guests before, during, and after their stay. An enlightening episode…

What are "hospitality sensory experiences"? In this episode, guest experience guru Stephanie Leger and Co-host Michele Kline enlighten our audience with the answer to this question and also explains …

Relationship building is critical to becoming a successful leader.

In this episode, Leadership & Performance coach Michele Kline with co-host Stephanie Leger shares insight into the importance of buil…

We are officially back! Summer shenanigans required hosts, Michele Kline and Stephanie Leger to spend some time away from our audience.

This episode provides insight into what has been happening with …