WTF! Walk The Floors Podcast- All Things Hospitality Training

The Hospitality Show Mash-Up! Check out our recent experience in Las Vegas. 

Special Thanks To:

Questex | AHLA | The Venetian Las Vegas | TAO Asian Bistro & Nightclub | Michele Kline- Kline Hospitality…

Special episode with inspiring Chief Technology Officer Riley Eller. Riley shared with hosts Michele Kline and Stephanie Leger the story behind the brand and how their solution was born.

Unfortunately…

During this episode, Michele Kline and Stephanie Leger had the pleasure to chat with Rich Curran, CEO of Expo Convention Contractors Inc., who delighted us with a rich conversation about leadership a…

As we continue to create awareness around what we want to call "The Hospitality Conference Week 2023", we shed light on what each conference offers this year, what type of participation each show wil…

In this episode with Michele Kline and Stephanie Leger, Dorothy Dowling offers invaluable insight on how to best prepare for any conference and make the most out of it.

This rich conversation with Dor…

The story on this episode with Michele Kline and Stephanie Leger is about a powerhouse female professional who will inspire many! Listen to Liz Uber's journey through the industry, positively impacti…

This episode shows how AllFly makes business travel a unique experience. Booking group travel does not need to be complicated.

By bringing innovation to the manual world of planning group air travel, …

HAPPY MOTHER'S DAY to all our listeners! This special episode discusses how to make motherhood sustainable in the hospitality industry.

Chris Breed, Vice President of Operations at Soleil Management &…

Michele Kline and Stephanie Leger are joined by special guest William "Chip" Rogers, on this episode, highlighting the American Hotel & Lodging Association's important role in our industry.

With The H…

Guest service experience and loyalty are our favorite topics at WTF! Walk The Floors - All Things Hospitality Training. Now what is loyalty marketing?

It is a marketing approach based on strategic man…

What does it really take to transition a hotel from one brand to another? In this episode, Michele Kline and Stephanie Leger have Brian Proctor shed light on what happens behind the scenes and the ef…

In this episode, Michele Kline and Stephanie Leger get into the needy gritty of the meaning of accountability. As part II of our saga "Attitude & Accountability," we break down the details around wha…

With the collaboration of Harrison Liu, Michele Kline and Stephanie Leger unveil the intricacies of leading a successful operation on water!

Yes, on water. A cruise operation is as much about hospita…

It is not solely about adapting the message; communication is all about connecting. We connect when we pay close attention to how we connect with others.

So, how are you communicating with your team? …

Streamlining hotel distribution channels with Fred Bean, from HotelPORT®! Stop wasting assets, upsetting guests & line-level associates, and start focusing on what matters.

An enlightening episode whe…

Need a straightforward formula to tackle service failure recovery with grace? In this episode, Michele Kline and Stephanie Leger share that with you and much more.

Three simple steps to make things ri…

Authenticity is about aligning words and actions!

It is inevitable to recognize that guests and consumers of services these days seek an authentic style of customer service. Why? Because they feel mos…

- What is "attitude," and how does it impact our operation, the guest experience, and those team members around us?

- How is a positive attitude essential to achieving success?

- Why is a positive at…

On this episode, Michele Kline and Stephanie Leger had a chance to discuss what inspires housekeeping team members and best leadership practices for housekeeping departments, along with Diego Lopez, …

Why is there no communication between departments when it comes to lost & found?

In this episode, Stephanie Leger & Michele Kline dissect this question as we discuss processes and policies behind lost…