Dental Drills Bits
Sandy Pardue of Classic Practice Resources & Dana Salisbury discuss issues facing the dental practice owner of today. This is the podcast where you will want a pen and paper to take notes on every single procedure, system, step by step process, and lessons Sandy shares that she has accumulated in 40 years.
Enjoy the fun, laid-back vibe as things get real.
Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 40 years of “hands-on” experience.
- Update frequency
- every 7 days
- Average duration
- 26 minutes
- Episodes
- 228
- Years Active
- 2017 - 2025
Ignoring Patient Complaints Can Shrink Your Practice
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In this episode, we explore the idea that complaints are a…
Juggling Patients: Balancing In-Person and Phone Interactions in Your Practice
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In this episode, Sandy and Michael discuss the age-old que…
Successful Patient Interactions Are The Key to a Happy Practice
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Did you know that up to 93% of communication is done no…
The Importance of Acknowledging Team Members
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It was "dental assistant" appreciation week not that long…
Is Your Front Office Decreasing Your New Patient Flow?
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Does your front office understand your marketing? If th…
How to Successfully Conduct Group Interviews!
Think about it, if you put an ad out and get 10 applicants… 8 out of the 10 sent in a resume that seems good… will you take a whole day to interview those 8 applicants? There’s a better way, a much b…
How to Build a Productive Front Office Team!
Do you feel like you can’t find any great employees? Are you tired of recommending procedures, systems, or even tips to your front office but for some reason they don’t stick with the recommendations…
A Closer Look at Electronic Statements & Recare Notices
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Get the money! Sandy’s a real world consultant and having a ZERO A/R is not real world!
You’ve go…
Quick Tips for the Front Office!
This episode is for the person greeting patients and answering the phones at the front desk. Some new team members need to know and master some of the basics, so if you have new team members, this ep…
How to Use the “New Patient Call Slip” for Consistency
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It’s a piece of paper. But what’s on this piece of paper that’s n…
Are You The Problem in Your Practice?
This is a serious talk we have to have. Have you ever said to yourself: “my employee isn’t smart, my team isn’t doing the best, I buy new equipment and no one uses it… I’m not buying them anything a…
“Why can’t I find great people for my team”!?
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You need to have protocols in place and systems in order to find someone GREAT …
The Forgotten Patients
Did you know January is one of the best months to reactivate patients?
Think about the retention rate and see what’s the percentage of patients you're retaining. The problem is practices are always…
A Solution for Chronic Absenteeism
You get a text message from a staff member that says they can’t come to work today, now what do you do?
In this episode Sandy talks to us about the proper steps we need to take with handling staff …
Production Focused v.s. Patient Focused
You may have heard this or possibly, some of you listening, may even think this way: “we don’t have a production goal because we are patient focused”.
Knowing your income and taking care of patien…
Ask Sandy Anything!
In this episode we dive into our Facebook group: Dental Gumbo and answer questions you have asked Sandy in the recent weeks.
Sandy answers and discusses these 3 main questions:
- How early to confirm …
The 10 Key Elements for 2023
Lately in the last week or two people are thinking ahead and what they’ll do differently in 2023. And we love it!
In this episode Sandy gives us 10 key principles we MUST upgrade or improve within ou…
Christmas Bonus, YAY or NAY?
A lot of your employees are planning their whole Christmas around their Christmas bonus. However, is a Christmas bonus really necessary? How can you make this “bonus” work for you and how can you sto…
How You Can Go Broke Saving Money?
Most dentists and especially practice owners, watch their money, and the decisions they make to KEEP money is causing missed opportunities and keeping the income down. Now, saving money is not a bad …
What Exactly is Covered, Taught, & Given Away at a Scheduling Academy
If you ever wanted to be a fly on the wall in Sandy’s Scheduling Academy, this is it!