Dental Drills Bits

Should you add 3-4% on the dental bill if people are going to use credit cards? The quick answer is “NO”! This can easily make your patient lose trust in you. Remember people don’t carry cash or chec…

Did you know if your team is less than 10 employees, you more than likely should NOT have an office manager! Some practice owners put someone who has some dental experience in the front and name them…

There’s a shocking statistic that Sandy mentions in this episode which is: 1.6 million people are changing dentists and 25%-50% patients are lost over a 5 year period. This means we MUST work on our …

You know what? You shouldn’t even call them “performance reviews” anymore! In this episode Sandy lets us know exactly what we should do with the “one on one” meetings we have with our team members. M…

If you haven’t heard “How to Handle “Inter-Office wars” which was the episode before this one, please go do so! It got so much feedback! Because of all the questions we received, Sandy decided to ans…

Are you experiencing gossip, negativity, conflicts between your team, dishonesty, and employees always shifting the blame to other employees? This episode will help! 

20% of all workers are unhappy…

Nowadays there are lots of consultants out there. Specific consultants and consultants who try to cover everything under the sun. However, what is the ultimate goal of a consultant? In this episode S…

“Quiet quitting” is nothing new, it just has a name now. According to a recent study: “Quiet Quitters” make up 50% of the US workforce! 32% are disengaged employees and 18% are the type of employees …

Confirming appointments is one of the most important things that a scheduler does every single day. Confirming, when done the right way, assures the schedule will stay intact. 

In this episode Sand…

Sandy was doing a mystery call for a practice and noticed a major issue… the practice didn’t answer her phone call… that’s how this episode came up!

There’s two main things we need to do if we want…

You know that one person who's always missing days, calling in, or maybe they save up time off and leave for a long time. Welp, there’s procedures and systems to prevent that and actually improve all…

Treatment planning starts much earlier than you expect. If you want your treatment acceptance percentage to increase you first have to know what to look for and then implement these specific actions …

There's nothing worse than seeing the schedule full the day before, or even the week before, then… once the productive day arrives… the schedule starts falling apart. Why is this happening?! Could it…

When you're listening to this episode we want you to think about your accounts receivable balance. We want you to think about how many patients have accepted treatment, have received treatment, maybe…

September has been widely known in dentistry as “Sucktember”. Everything seems to slow down, no shows are high, production is low, and the schedule seems to fall apart insanely fast. In fact, some of…

Key takeaways from this episode:

1. What do patients that "no-show" have in common.

2. Every practice needs an "appointment wrap up" process.

3. What to ask a patient in regards to following up with …

We know how convenient it is to have your employee order supplies for you, deal with credit checks, and even order things on Amazon for you and handle any returns… but you need to be more aware of it…

When it comes down to it, there's basically two reasons why patients don’t pay: the first is dishonest patients, and Sandy gives us a breakdown on how to stop these type of patients to save us any he…

Overall, when it comes to excelling at customer service, we need to build more and better relationships with our patients. Remember that our patients have a choice, they can either choose to continue…

If you’ve followed a recipe before, then you’ve followed a system. In this episode Sandy gives you the recipes to make sure you have a successful practice BEFORE you open your doors to the public. Th…