Dental Drills Bits
Sandy Pardue of Classic Practice Resources & Dana Salisbury discuss issues facing the dental practice owner of today. This is the podcast where you will want a pen and paper to take notes on every single procedure, system, step by step process, and lessons Sandy shares that she has accumulated in 40 years.
Enjoy the fun, laid-back vibe as things get real.
Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 40 years of “hands-on” experience.
- Update frequency
- every 7 days
- Average duration
- 26 minutes
- Episodes
- 228
- Years Active
- 2017 - 2025
2-9 Preventing Cancellations
Who's picking up the phone when your practice is closed? Is your front desk demonstrably disappointed and surprised when patients call in to cancel? Sandy digs into these situations and more. Plus, s…
2-8 📞 Phones: Your Most Important Piece of Equipment
Being bad on the phones is the best way to drive away good patients. Sandy and Richard jump right into the best practices in phone etiquette. Grab a pen and take notes as Sandy gives us actionable ge…
2-7 Don't Be Afraid Of Your Team
Richard and Sandy discover where dentists fail to take charge; keeping a "scoreboard", developing a lifestyle of learning, and how not to be afraid of your team. Listen now.
2-6 Building Out Effective Systems
As Sandy continues showing the process of working with her and her team, she talks keeping a 'scoreboard', firing the wrong people the right way, and how she trains your team to build out (and sustai…
2-5 What To Do When Stress is Killing Your Practice
Some of us have reached the point where we don't want more money; we want less stress! Sandy teaches us when it's right to hire a consultant (and when it's wrong). Having helped countless practices u…
2-4 Do Your Patients Understand Urgency?
Last week Richard and Sandy discussed urgency with regard to team members. We now uncover the steps to take to maintain that same sense of urgency when communicating treatment plans to our patients. …
2-3 Does Your Team Understand Urgency?
Richard and Sandy jump into a conversation about urgency. With only a little urgency, we can fill dropped appointments faster, collect more overdue accounts, and reduce the amount of diagnosed treatm…
2-2 The Ultimate Morning Huddle
Dr. Richard Low joins the legendary Sandy Pardue in a brand new season of Dental Drill Bits! Today, after asking Sandy to sound off on the subject of morning huddles, we get a constant stream of acti…
2-1 Meaningful, Consistent, Quality Team Meetings
Dr. Richard Low joins the legendary Sandy Pardue in a brand new season of Dental Drill Bits! Today, Richard strikes gold. When he mentions his friend's chaotic team meetings, Sandy opens up a treasur…
1-19 LocalMed Low-Down
We're huge fans and it's no secret. Make it easy for patients to create a relationship with you and build your retention utilizing this system!
1-17 Drs. Taher Dhoon & Chris Green
Dr. Taher Dhoon and Dr. Chris Green met up with Sandy Pardue at the Voices of Dentistry conference. Listen up as they talk about the efforts and strategies that have made their practices successful.
1-16 Dr. Grace Yum w/ Mommy Dentists at Voices of Dentistry
Dr. Grace Yum with Mommy Dentists in Business podcasts with Sandy Pardue and Lori Webre at the Voices of Dentistry booth.
1-15 The Dental Survival Guide w/ Buckeye Dental Productions
Missy Fryer joins Sandy Pardue and Lori Webre at the Voices of Dentistry podcasting booth to learn more about the Dental Office Survival Guide of 2019. Thanks for the opportunity to interview you to …
1-14 Wonderist Agency at Voices of Dentistry
It's easy to interview someone whose service you can stand behind! Sandy Pardue and Lori Webre met with Laura Maly and Michael Anderson of Wonderist Agency.
1-18 3 Tips for Your Hygiene Department
We sit down with Therese, a Classic Practice consultant, to discuss common concerns in the Hygiene Department in offices throughout the United States.
1-13 Leadership Pep-talk with Dana Salisbury
What is your leadership style? Consider that you lead your team and you determine the culture and vibe that sets your practice apart from others. Your team feels it, your patients feel it. Your offic…
1-12 Ground Marketing w/ Michael Arias
The Dental Marketer himself, Michael Arias, talks with Sandy Pardue and Dana Salisbury from the Delivering Wow seminar in Jamaica. Listen up for great practice tips, inspiration, and get to know Mich…
1-11 Customer Service Tips
Costly mistakes can happen in the first 10 seconds of a phone call to your practice. All front office staff need to be aware of forbidden phrases when communicating with patients.
Your entire team n…
1-10 Maximizing Your Paperless Office
Dr. Gina Dorfman joins Sandy Pardue and Dana Salisbury discuss Yapi software and how it can be utilized to increase efficiency within the practice.
1-9 The Importance of Oral Cancer Screenings w/ Amber Young
Amber Young shares the story of how she received her diagnoses of Clear Cell Odontogenic Carcinoma thanks to a routine hygiene visit.
Oral cancer screenings at routine hygiene visits only occur 1/5 …