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Dental Drills Bits - Podcast

Dental Drills Bits

Sandy Pardue of Classic Practice Resources & Dana Salisbury discuss issues facing the dental practice owner of today. This is the podcast where you will want a pen and paper to take notes on every single procedure, system, step by step process, and lessons Sandy shares that she has accumulated in 40 years.

Enjoy the fun, laid-back vibe as things get real.

Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 40 years of “hands-on” experience.

Education Business Training Management
Update frequency
every 7 days
Average duration
26 minutes
Episodes
228
Years Active
2017 - 2025
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The Anatomy of a Perfect Morning Huddle

The Anatomy of a Perfect Morning Huddle

If you are asking yourself if "morning huddles" are worth it, then you're probably doing them all wrong.

Sandy Pardue breaks down exactly how a "morning huddle" should run.

We discuss how long it sho…

00:31:12  |   Thu 03 Feb 2022
How Transparent Should You Be with Your Team as a Practice Owner?

How Transparent Should You Be with Your Team as a Practice Owner?

There is a benefit to being transparent with your team. When you share with your team then they feel more engaged and they also feel more trusted, but how far should you go with transparency of the b…

00:29:31  |   Wed 26 Jan 2022
What Is Your Team Saying About You When You Aren't Around?

What Is Your Team Saying About You When You Aren't Around?

Have you ever wondered what your team really thinks of you as a leader? If not, you should.

Sandy Pardue talks to us exactly how we can become a better leader for our employees.

She also lets us know…

00:34:23  |   Fri 21 Jan 2022
How to Get Your Patient's Cheeks Back in Your Seats

How to Get Your Patient's Cheeks Back in Your Seats

Not every single re-care appointment will show up exactly when they are supposed to. This sucks because it also leads you to try and market more for new patients. So step back a bit and build a syste…

00:32:57  |   Wed 12 Jan 2022
12 Best Practices to Implement in 2022

12 Best Practices to Implement in 2022

It’s a perfect time to reset your practice management style. Remember that nothing stays the same, so you shouldn't either.

Here are the 12 Best Practices Sandy discusses with detail:

  1. Look back at 2…
00:29:12  |   Thu 06 Jan 2022
Top 10 Human Resources Mistakes

Top 10 Human Resources Mistakes

HR issues are probably the thing Sandy Pardue hears the most about when consulting with practices. Therefore in this episode she breaks down the top 10 HR mistakes she has seen, heard, and witnessed.…

00:19:36  |   Wed 29 Dec 2021
Top 5 Ways to Increase Hygiene Profitability

Top 5 Ways to Increase Hygiene Profitability

Sandy Pardue gives us a list of 5 things we need to review ASAP to make sure we are getting the absolute most out of our hygiene department.

1. Learn what procedures are not being performed.

2. Set g…

00:24:22  |   Wed 22 Dec 2021
The Perfect Verbal Skills to Get 5 Star Reviews

The Perfect Verbal Skills to Get 5 Star Reviews

In this episode Sandy Pardue let's us know how there is so much more that happens besides just "asking" for a review... and sometimes we don't even ask! So  in this episodes we break down the steps. …

00:20:50  |   Thu 16 Dec 2021
How to Handle Unauthorized Overtime with Your Employees

How to Handle Unauthorized Overtime with Your Employees

This is a question Sandy Pardue gets quite often in her events, so we decided to cover it here!

Here are a couple things you want to do:

You need a time clock software. (Sandy recommends a software)

00:17:13  |   Thu 09 Dec 2021
5 Actions You Need to Take Right Now to Get the Momentum Started in 2022

5 Actions You Need to Take Right Now to Get the Momentum Started in 2022

In this episode Sandy Pardue gives us the 5 action steps every single practice owner should be taking to get an incredible amount of momentum happening in the beginning of 2022.

The last thing you wa…

00:22:33  |   Wed 01 Dec 2021
What Do We Do If a Patient Does NOT Confirm Their Appointment?

What Do We Do If a Patient Does NOT Confirm Their Appointment?

This has happened to all of us! We call a patient to confirm their appointment but they don't answer. You call them again... and still no answer. Do you just consider them as a cancellation, a no-sho…

00:36:37  |   Fri 26 Nov 2021
How to Prevent Your Patients from Falling Through the Cracks

How to Prevent Your Patients from Falling Through the Cracks

In this episode Sandy shares with us the 4 key actions that you must create. This is 4 specific lists that you must create in your practice, and then it forms into a system!

This system will prevent …

00:24:43  |   Wed 17 Nov 2021
What Comes First, Scheduling or Financial Arrangements?

What Comes First, Scheduling or Financial Arrangements?

In this episode Sandy Pardue gives us her "3 Day Report" that will increase collections and decrease broken appointments.

This will also answer the main question "should we schedule the patient first…

00:30:24  |   Wed 10 Nov 2021
Should You Charge Existing Patients for Broken Appointments?

Should You Charge Existing Patients for Broken Appointments?

This was a VERY hot topic so Sandy and I decided to dive further into it and even provide you with scripts and cancellation policies to format and say.

We need to understand that broken appointments …

00:31:19  |   Wed 03 Nov 2021
What You Need To Do If an Existing Patient Harasses Your Employee

What You Need To Do If an Existing Patient Harasses Your Employee

In this episode we discuss a situation where an employee was sexually harassed by an existing patient.

This really happened! This could also happen in your practice.

So what are the proper steps and …

00:26:31  |   Wed 27 Oct 2021
2-14 Sandy's Systems Put to the Test, with Dawn Kulongowski

2-14 Sandy's Systems Put to the Test, with Dawn Kulongowski

Practice owner (and longterm user of Sandy's systems) Dawn Kulongowski is an open book today; sharing everything she's enjoyed about Sandy's systems after using them for nigh a decade. With her trade…

00:42:35  |   Tue 05 May 2020
2-13 Asking For Money...Healthily

2-13 Asking For Money...Healthily

Accounts receivable looks awful. Insurance is just out of control. Does that describe your office? If so, don't be surprised. This is common! Sandy sees this on the regular. She and Richard teach us …

00:36:36  |   Tue 31 Mar 2020
2-12 Front Office Dream Team: Receptionist

2-12 Front Office Dream Team: Receptionist

Whether you have to re-allocate existing staff, or hire new, Sandy shows us super specific ways to forge our own front office dream team. Today's subject: your receptionist. What kind of person do yo…

00:26:21  |   Tue 24 Mar 2020
2-11 Sandy's Dream Schedule Part II

2-11 Sandy's Dream Schedule Part II

Sandy continues her from-the-ground-up scheduling philosophy. Richard asks about scheduling to a goal, keeping goals consistent, and the checklists and metrics your scheduler MUST know.

 

Sandy@Class…

00:20:58  |   Tue 17 Mar 2020
2-10 Sandy's Dream Schedule Part I

2-10 Sandy's Dream Schedule Part I

When Richard asks Sandy about her scheduling philosophy, she shares her from-the-ground-up dream schedule. Oftentimes, practice owners inherit scheduling systems from sellers. But startup or acquisit…

00:17:39  |   Tue 10 Mar 2020
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