Dental Drills Bits

If you are asking yourself if "morning huddles" are worth it, then you're probably doing them all wrong.

Sandy Pardue breaks down exactly how a "morning huddle" should run.

We discuss how long it sho…

There is a benefit to being transparent with your team. When you share with your team then they feel more engaged and they also feel more trusted, but how far should you go with transparency of the b…

Have you ever wondered what your team really thinks of you as a leader? If not, you should.

Sandy Pardue talks to us exactly how we can become a better leader for our employees.

She also lets us know…

Not every single re-care appointment will show up exactly when they are supposed to. This sucks because it also leads you to try and market more for new patients. So step back a bit and build a syste…

It’s a perfect time to reset your practice management style. Remember that nothing stays the same, so you shouldn't either.

Here are the 12 Best Practices Sandy discusses with detail:

1. Look back at 2…

HR issues are probably the thing Sandy Pardue hears the most about when consulting with practices. Therefore in this episode she breaks down the top 10 HR mistakes she has seen, heard, and witnessed.…

Sandy Pardue gives us a list of 5 things we need to review ASAP to make sure we are getting the absolute most out of our hygiene department.

1. Learn what procedures are not being performed.

2. Set g…

In this episode Sandy Pardue let's us know how there is so much more that happens besides just "asking" for a review... and sometimes we don't even ask! So  in this episodes we break down the steps. …

This is a question Sandy Pardue gets quite often in her events, so we decided to cover it here!

Here are a couple things you want to do:

You need a time clock software. (Sandy recommends a software)

…

In this episode Sandy Pardue gives us the 5 action steps every single practice owner should be taking to get an incredible amount of momentum happening in the beginning of 2022.

The last thing you wa…

This has happened to all of us! We call a patient to confirm their appointment but they don't answer. You call them again... and still no answer. Do you just consider them as a cancellation, a no-sho…

In this episode Sandy shares with us the 4 key actions that you must create. This is 4 specific lists that you must create in your practice, and then it forms into a system!

This system will prevent …

In this episode Sandy Pardue gives us her "3 Day Report" that will increase collections and decrease broken appointments.

This will also answer the main question "should we schedule the patient first…

This was a VERY hot topic so Sandy and I decided to dive further into it and even provide you with scripts and cancellation policies to format and say.

We need to understand that broken appointments …

In this episode we discuss a situation where an employee was sexually harassed by an existing patient.

This really happened! This could also happen in your practice.

So what are the proper steps and …

Accounts receivable looks awful. Insurance is just out of control. Does that describe your office? If so, don't be surprised. This is common! Sandy sees this on the regular. She and Richard teach us …

Whether you have to re-allocate existing staff, or hire new, Sandy shows us super specific ways to forge our own front office dream team. Today's subject: your receptionist. What kind of person do yo…

Sandy continues her from-the-ground-up scheduling philosophy. Richard asks about scheduling to a goal, keeping goals consistent, and the checklists and metrics your scheduler MUST know.

Sandy@Class…

When Richard asks Sandy about her scheduling philosophy, she shares her from-the-ground-up dream schedule. Oftentimes, practice owners inherit scheduling systems from sellers. But startup or acquisit…