A Server's Journey
A Server's Journey started after years of taking the wrong path. Rocky DeStefano combines the lessons he’s learned in over thirty four years of leadership into this one hope: that he can help lessen the learning curve for people in all levels of the service community. Join us in the studio to take deep dives with our special guests into what makes the best leaders of our time not just good, but great. Week by week, our producers strive to gather in one place the top knowledge on employee retention, customer satisfaction, bottom line growth, company culture, community service, and more.
- Update frequency
- every 6 days
- Average duration
- 26 minutes
- Episodes
- 242
- Years Active
- 2018 - 2021
A Server's Moment: Conversation Without A Motive
Take time out of your day to start a conversation with a coworker without an agenda.
5 Myths About Servant Leadership That Are Holding You Back
Rocky and Larry dive into the pitfalls of the very foundation of our episodes: servant leadership. The truth is, the majority still lies in favor of other leadership tactics. Why is that? What are th…
What Does it Feel Like to Be on the Other Side of ME?
Ask yourself a simple question today: are you self aware? How honest will your peers be if you ask them what it's like to be around you? Take a moment today to evaluate just how self-aware you really…
Why Am I Anxious? Part 2 with Cesar Perez
Part 2 of our series on anxiety in the workplace with Cesar Perez.
A Server's Moment: Empowerment
Empower your team; they don't just need it, they deserve it.
Why Am I Anxious? with Cesar Perez
Marriage and family therapist counselor Cesar Perez confronts a growing mental health crisis: anxiety in the workplace. From Freudian slips to the Notre Dame crisis, this episode takes a stab at why …
A Server's Moment: Give Feedback
Plain and simple: employees don't just need feedback; they deserve it. A constructive review of an employee's performance is just as important as a positive one. How can you incorporate feedback for …
Bet on Talent with Dee Ann Turner (Part 2)
Join us for Part 2 of an episode with author Dee Ann Turner on her new book, Bet on Talent, how to hire the right talent, and how to create a better culture for your business.
Mary Kay Proves Flying Isn’t Impossible
Mary Kay Ash and her son built a multi-level marketing company to be the sixth largest MLM company in the world in 2015. With a wholesale value of 3.7 billion dollars, how did Mary Kay rise to the to…
Bet on Talent: How to Win the Heart of Customers with Dee Ann Turner
Want to know how Chick-Fil-A achieved its nation-sweeping success? It won the heart of its customers. Listen as one of the key motivators of Chick-fil-A's success, Dee Ann Turner, talks how to create…
A Server's Moment: New Beginnings
Stephanie Harris, Executive Director of New Beginnings in Central Florida, talks how she extends servant leadership to her team.
CoPassion: Ray Strickland on Connecting Faith and Work
In today's episode, Ray Strickland talks to us about his church partnership organization, CoPassion. Based in Jacksonville, Florida, Copassion focuses on a mission to transform college students into …
A Server's Moment: Pick Up a Book
When you have time, read a book about someone's life. This will enhance your ability to relate to your team, and even help you gain knowledge about the origins of your industry. Remember: knowledge i…
Paper For Water with Katherine Adams
Special guest, 13 year old Katherine Adams is the co-CEO of her own business. When Katherine and her sister, Isabelle, learned that a child died every 15 seconds from unclean water, their passion for…
A Server's Moment: Dee Ann Turner
It is more important to be kind, than to be nice. What is "being kind?"
A Leader's Guide to Emotional Intelligence with Reese Mashaw
Emotional Intelligence, Reese explains, is one of the defining characteristics of a great leader. Reese Mashaw, Director of Guest Services at one of the largest churches in America, dives into his mo…
A Server's Moment: The Importance of Emotional Intelligence
Read, read, read your team and your guests! Your non-verbal clues will be the key to knowing how to navigate the customer service and leadership waters. Listen, and really listen to your guests, cust…
Why Should You Have a Leadership Coach? with Gary Crawford
Join us for a multi-faceted episode: Our Epic Moment in Leadership features Jose Andres and over the 2 million meals he provided after Hurricane Maria, and our focus of the day centers on the value i…
A Server's Moment: Listen with Your Heart
Just asking someone how their day is going can allow for a great moment to serve. Who can you really listen to this week in the workplace?
Burnout Lives Off of You Not Being Kind to Yourself (Laura Jack Part 2)
Part 2 of our series with Laura Jack on extending compassion and avoiding burnout.