A Server's Journey started after years of taking the wrong path. Rocky DeStefano combines the lessons he’s learned in over thirty four years of leadership into this one hope: that he can help lessen the learning curve for people in all levels of the service community. Join us in the studio to take deep dives with our special guests into what makes the best leaders of our time not just good, but great. Week by week, our producers strive to gather in one place the top knowledge on employee retention, customer satisfaction, bottom line growth, company culture, community service, and more.
Grab a glance at Chick-fil-A’s roots from just seventy five stores to two thousand with Vice President of High Performance Leadership, Mark Miller. From Kodak’s refusal to see digital photography’s w…
Want to know how Chick-Fil-A achieved its nation-sweeping success? It won the heart of its customers. Listen as one of the key motivators of Chick-fil-A’s success, Dee Ann Turner, talks how to create…
Re-run of our favorite QVC tv host: Dan Wheeler, one of our guests with an over 40 year career in television broadcasting. While Dan’s professional life thrived, his personal life came crumbling down…
Re-run of this classic episode, where we talk about about how the “why” in business can’t just be about profit if you want to stay motivated while the chips are down. Learn how to communicate purpose…
Guest Chris Krimitsos comes on the show to talk about Podfest, a national podcast festival that draws creatives from all over the world. Here we're talking about Chris's book, Start Ugly, and his dri…
Today's guest, experienced army lieutenant Al Cartwright, shares the leadership principles he learned from Officer Candidate School and in the field. Al Cartwright entered the army as an enlisted tro…
Rocky, Larry, and Foster talk about how your value system shapes who you are as a leader. In light of the Covid-19 pandemic, we believe that knowing your values is an integral part to how we respond …
So you've decided to lead by serving. How do you help craft a mission and vision statement for your business? Mike, our resident "numbers guy" talks about how vision is only relevant if you can measu…
"You can't be perfect, but if you're vulnerable, and you just admit if you screw up, that means a lot. I think people have learned more from my failures than my successes." Rocky, Foster, and Mike ta…
Author Kim Patton talks about her infertility, adoption, and how she's learned to serve others through her own struggles.
Rocky talks about the origins of servant leadership, slavery, Plato and Aristotle. Today we're talking about the competing ideologies of Jesus' way and the way of others. We're unpacking how Jesus' w…
What's the first step to becoming a servant leader? Looking at your heart. Today we're talking about four "Red Flag Qualities" that mean you're in desperate need of some servant leadership.
What's OUR why? We believe the world needs more servant leaders, and we are intent on making that happen. We talked about the theory behind "The Why," we talked about businesses that SHOW us their "w…
Apple's 1984 Super Bowl commercial launched their "Think Differently" campaign, never even showing a computer. Their capitalization on their own "why" is a prime example of why consumers are loyal to…
Our 2020 motto: Less Rocky, more Foster. Foster joins the team as an actual paid member of the Server's Journey team and helps Rocky dive into "The Why." From the biology of what we do to the philoso…
Who doesn’t want their daily Starbucks run for free? As a business owner, purchase a few gift cards before you start the day and empower your team to give this gift to someone of their choosing. Thro…
Journey with Rocky and Mike Hodes as they reach into their tool box to find out what it takes to be a Servant Leader. Listen to remind yourself of how a servant leader leads, that it's okay to fail,…
Recognize that each member of your team brings value to your work-life. Instead of thanking your workers on a surface level, be sure to bring up the specifics of their positive action! Employees work…