The Future of Commerce Podcast
Customers today aren’t just buying products and services - they’re buying experiences, spending more with brands that meet their expectations and align with their beliefs. The Future of Commerce is dedicated to actionable thought leadership and analysis on all things commerce, both consumer-facing and B2B, from sales, marketing, customer experience, employee experience, data management, customer service, purpose, corporate life, and more.
- Update frequency
- every day
- Average duration
- 17 minutes
- Episodes
- 207
- Years Active
- 2019 - 2025
The History of CIAM
Guests
- Ratul Shah - Head of Product Marketing, Customer Data Solutions, SAP CX
- Guy Kronenthal - SVP, GM for Customer Data Cloud, SAP CX
- Sergey Krayniy - Head of Product, SAP CX
Links to Learn More
Summer Break: Stay Tuned
Debating "Data Driven" Customer Experiences
Guests
- Ratul Shah - Head of Product Marketing, Customer Data Solutions, SAP CX
- Esteban Kolsky - Chief Evangelist, SAP CX
- Fatemah Khatibloo - VP and Principal Analyst, Forrester
Links to Learn More
Commoditization Challenges in Telco, Insurance and Utilities (Part 2)
Guests include:
- Florian Fromberg, Global CX Insights Director – SAP Customer Experience Advisory
- Sandeep Chowdhury, Global GTM Head of SAP Customer Experience for Telecommunications
- Stefan Mueller, Dire…
Commoditization Challenges in Telco, Insurance and Utilities (Part 1)
Guests include:
- Florian Fromberg, Global CX Insights Director – SAP Customer Experience Advisory
- Sandeep Chowdhury, Global GTM Head of SAP Customer Experience for Telecommunications
- Stefan Mueller, Dir…
Exploring Direct to Consumer Commerce (Part 2)
Links to Learn More
- Read more on the benefits of Direct to Consumer
- Learn more about SAP Upscale Commerce for D2C
- Article of the Week - CX at SAPPHIRE NOW 2021
Presented by the-future-of-commerce.com
Exploring Direct to Consumer Commerce (Part 1)
Links to Learn More
- Read more on the benefits of Direct to Consumer
- Learn more about SAP Upscale Commerce for D2C
- Article of the Week - CX at SAPPHIRE NOW 2021
Presented by the-future-of-commerce.com
Handshakes or hands-off: Managing the B2B sales experience
Links to Learn More
- Jodi's Full Article on Handshakes vs. Hands-Off
- Learn more about SAP CX
- Article of the Week - How Guided Selling helps seal more deals
Presented by the-future-of-commerce.com
Model Once, Configure Anywhere - A practical guide (Part 2)
Guests include:
- Tom McKee, Industry Principal at eLogic (SAP Advisor at time of the recording)
- Lawrence Matusek, CTO at eLogic
- Liz Duggan, VP at SMITH
Links to Learn More
Model Once, Configure Anywhere - A practical guide (Part 1)
Guests include:
- Tom McKee, Industry Principal at eLogic (SAP Advisor at time of the recording)
- Lawrence Matusek, CTO at eLogic
- Liz Duggan, VP at SMITH
Links to Learn More
A Glimpse into the Future of the CPG Industry
Guests include:
- Ratul Shah, Head of Product Marketing | Customer Data Solutions at SAP
- Javier Flores, Global Industry Principal | Consumer Products at SAP
- Sunny Neely, Global Solution Director | Consume…
The Skyrocketing Value of First-Party Data
Guests include:
- Ratul Shah, Head of Product Marketing | Customer Data Solutions at SAP
- Javier Flores, Global Industry Principal | Consumer Products at SAP
- Sunny Neely, Global Solution Director | Consume…
The Data Deficit Dilemma
Guests include:
- Ratul Shah, Head of Product Marketing | Customer Data Solutions at SAP
- Javier Flores, Global Industry Principal | Consumer Products at SAP
- Sunny Neely, Global Solution Director | Consume…
Three wholesale distribution trends to watch this year
Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informational, educational, and entertaining.
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B2C Commerce Insights: What you may have missed
Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informational, educational, and entertaining.
Links to Learn More