The Future of Commerce Podcast
Customers today aren’t just buying products and services - they’re buying experiences, spending more with brands that meet their expectations and align with their beliefs. The Future of Commerce is dedicated to actionable thought leadership and analysis on all things commerce, both consumer-facing and B2B, from sales, marketing, customer experience, employee experience, data management, customer service, purpose, corporate life, and more.
- Update frequency
- every day
- Average duration
- 17 minutes
- Episodes
- 207
- Years Active
- 2019 - 2025
Agile and Accessible: Your website and you
This episode is a deeper dive into the topic of agility and web accessibility, which we introduced in 2021 trends episode. If you haven’t given that a listen yet, be sure to add that to your queue af…
Identity & Consent - A win-win for customers and your business
This episode is a deeper dive into the topic of centralizing customer identity and consent, and how to fully harness it which we introduced in 2021 trends episode. If you haven’t given that a listen …
How Gen Z, millennials, and boomers like to pay
This episode is a deeper dive into the topic of generational payment preferences which we introduced in 2021 trends episode. If you haven’t given that a listen yet, be sure to add that to your queue …
Three Commerce Trends You Need to Know in 2021
Our guests include:
- Michaela Weber, VP of Enterprise Partners at Worldpay
- Sree Gogineni, CTA at Capgemini DCX Division
- Branwell Moffat, Director of CX Consulting at KPS Digital
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The Myths, Realities, and Future of the 360-degree Customer Profile
In their quest to get closer to customers, it seems like every business is racing to achieve a 360-degree customer profile. But is this achievable given the velocity, volume, and variety of customer …
The Data Foundations of a Customer-First Digital Transformation
Viewed through the narrow lens of technology solutions, a digital transformation amounts to little more than a buzzword. But when viewed as a cross-functional strategy with the goal of delivering a m…
The Difference Between Digitally Driven and Digitally Delayed Businesses
Why do some businesses succeed at establishing rich, long-term customer relationships, while others struggle? It comes down to their ability to understand, engage with, and deliver to customers in th…
Five factors that lead to revenue and profit loss in Distribution
It’s easy for distribution leaders to let inadequate pricing and sales practices go unnoticed, leading to unnecessary revenue and margin loss in the midst of fierce competitors, fluctuating demand, p…
What you need to know about Social Commerce
Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informational, educational, and entertaining.
Links
CUSTOMER CORNER: Anixter and Avatria
Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informational, educational, and entertaining.
Links
E-Commerce & Holiday Shopping - Your Ultimate Guide
Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informational, educational, and entertaining.
Links
What Debt Collection can teach us about Customer Experience
If you like what you're hearing please subscribe to the show. Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informati…
Ready, Set, Activate – Driving Value from Customer Data
Want more insights into effective data activation strategies? Check out this new research report from 451 Research, part of Global Market Intelligence. Download the report for free!
Presented by www.t…
Subscription Selling: Boost E-Commerce Outcomes
Presented by The Future of Commerce, where you can stay ahead of customer experience and commerce trends with daily updates that are informational, educational, and entertaining.
Links:
Who’s Leading your Digital Transformation Strategy: the CMO, CDO, or COVID-19?
If you want to learn more about B2C Marketing, follow the link here where you can discover a strategy for offering trusted, personalized customer engagements.
Also, if this was useful for you, be sur…
How COVID-19 Impacts Society, Consumer Behavior, and Business Responses
If you want to learn more about B2C Marketing, follow the link here where you can discover a strategy for offering trusted, personalized customer engagements.
Also, if this was useful for you, be sur…
Solving the 3rd Party Cookie Monster Challenge
If you want to learn more about B2C Marketing, follow the link here where you can discover a strategy for offering trusted, personalized customer engagements.
Also, if this was useful for you, be sur…
El futuro de la experiencia de cliente
If you’re interested in attending the SAP CX Live event to explore best practices on delivering personal, trusted, and connected customer experiences, just follow the link below.
Let us know what you …
CUSTOMER CORNER: Siemens
If you like what you're hearing please subscribe to the show. Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informati…