The Future of Commerce Podcast
Customers today aren’t just buying products and services - they’re buying experiences, spending more with brands that meet their expectations and align with their beliefs. The Future of Commerce is dedicated to actionable thought leadership and analysis on all things commerce, both consumer-facing and B2B, from sales, marketing, customer experience, employee experience, data management, customer service, purpose, corporate life, and more.
- Update frequency
- every day
- Average duration
- 17 minutes
- Episodes
- 207
- Years Active
- 2019 - 2025
Deodorant, Chainsaws and Yogurt: How to Succeed Going Direct to Consumer
This episode we get to explore the exciting frontier lying ahead of deodorant, chainsaws and yogurt. Your first thought is probably, “that sounds like a normal morning for me”, in that case, props to…
00:22:44 |
Thu 12 Mar 2020
Marketing with Emotions
There are 27 emotions we can experience. That’s 27 different ways to label one moment, making it crucial to get it right. But when building out marketing plans, do you take that into consideration? W…
00:15:37 |
Tue 25 Feb 2020
Don’t Become a Headline for CCPA Noncompliance
The California Consumer Privacy Act goes into effect January 1st, 2020, but what does this mean? This episode we address what CCPA is, how it is challenging businesses and the customer experience tod…
00:11:32 |
Wed 01 Jan 2020
Utility Pros: How to Succeed in eCommerce
Utilities are part of just about every meaningful moment you’ll ever have. You take a hot shower after a long day: there’s the water of course, but also the energy needed to heat it. But where as be…
00:13:40 |
Wed 01 Jan 2020
Biometrics: Facing Reality
The Biometrics future is real and coming soon. Airlines and airports are investing 70% of their R&D budgets toward biometrics ID management. We discuss how this has, and will impact the customer expe…
00:06:53 |
Wed 01 Jan 2020
Thought Leadership: A World of Experience
Welcome to the launch of the Future of Customer Engagement and Experience Podcast, a new avenue in helping you on your journey to becoming a more customer focused business or professional.
The fact…
00:15:09 |
Tue 31 Dec 2019
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