SimpleBiz360™ Podcast
The SimpleBiz360™ Podcast focuses on inspiring continuous improvement. Our content features "One Minute One Question" shorts, interviews, and monologues designed to ignite contemplation, and action.
- Update frequency
- every 3 days
- Average duration
- 15 minutes
- Episodes
- 357
- Years Active
- 2019 - 2025
Are You Transferring Too Many Transactional Task Loads to Customers? OMOQ-15
Often times companies lighten their hourly workloads by casting time-consuming responsibilities over to customers. Are you sure this is the type of customer experiences you want to create?
How Can You Simplify the Customer Buying Process? OMOQ-14
Buyers appreciate companies that make their jobs easier. What are some of the ways your company can streamline the buying process for your customers?
Imagine the Benefits of Seeing Your Company in Slow Motion? OMOQ-13
Professional sports use slow motion technology to assist with accurately analyzing gametime activity. Imagine the improvement opportunities businesses could uncover by seeing transactional activities…
How Do You Teach, Train and Coach the Art of Saying Thank You? OMOQ-12
How does your corporate culture teach, train and coach associates on delivering sincere customer gratitude? Should leaders leave expressions of appreciation up to chance, or certainty?
Is Thanking Customers a Mindset of Your Corporate Culture? OMOQ-11
This one-minute question invites you to double check your stated expectations, against what the customer actually experiences. Do they match up? Do they marry with each other? Do they connect?
Are Your Deliverables Matching What You Promoted? OMOQ-10
This one-minute question invites you to double check your stated expectations, against what the customer actually experiences. Do they match up? Do they marry with each other? Do they connect?
Does Your Business Communicate Expectations to Customers? OMOQ-9
Today we zip through a 60-second challenge asking you to be the customer. Simply ask yourself, as the customer, do I clearly understand the what, when, where, and how this transaction is happening?
How Often Do You Ask Sales and Service Personnel for Improvement Ideas? OMOQ-8
The Sales Force, and Customer Service Department interact with customers more than any other personnel, yet their input is often ignored in board room planning sessions. How often does your company u…
How Often Do You Learn from Customers? OMOQ-7
When was the last time you asked a customer what they did not appreciate about doing business with your company? This OMOQ installment invites you to discover customer-pleasing corrections, simply by…
Are You a Business Streaker or Results Finisher? OMOQ-6
We spend this next minute questioning the consistency of seeing things through to the end. Are you streaking customer projects to the twenty-yard line, and then disappearing for a few days, forcing c…
What If Customer Stewardship Replaced Customer Service? OMOQ-5
How much emphasis are we placing on respecting customer time, and money? Should we design service departments, or stewardship departments?
One Minute One Question (Q4): Did You Ever Consider the Differences Between Listening and Hearing?
Today’s one-minute trip looks at customers who may be left wondering if we just heard them, or if we are really listening to them? What say you?
One Minute One Question (Q3): Have You Ever Challenged Yourself to Do More Thinking?
This 60-second chin-rubber asks us to contemplate how much time we devote to deeply thinking about our business? Copying & pasting, and clicking & dragging have their place in business, but how often…
One Minute One Question (Q2): Did Your Ever Consider Swimming Upstream?
Our one-minute adventure focuses on our aptitude for doing a little upstream swimming. Is following conventional wisdom always the right direction?
One Minute One Question (Q1): Is Your Business Company-Centric or Customer-Centric?
Our one-minute journey looks at the epicenter of who receives the majority of the benefits from the services you render? Do you put more emphasis on having your services benefit external customers, o…
One Minute One Question Starts October 22nd
Join us October 22nd for our new format called One Minute One Question. We ask…you answer!
Episode #260: THE SUMMARY OF 35 YEARS
Understanding the causes of bad customer experiences has been my focus for 35 years. Learning how to identify, avoid, correct, and reverse these experiences has been my passion.
Buyers are starving fo…
Episode #259: THINKING WE DID WHAT WE NEVER DID
#3bti5m #3biztips
How many well-intentioned thoughts never convert into actions? Better yet, how many times do we convince ourselves that we actually executed these actions?
After 35 years of closely …
Episode #258: INITIATING THE CUSTOMER EXPERIENCE
Companies like having “LEADERS” on their team. So do customers.
Leadership gets in front of the mission, and then leads. Customers pay good money for business stewards who can manage their purchases …
Episode #257: Kelly Johnson – Giving Back Through Inspiration
Kelly Johnson shares her commitment to making a difference for people, and the for the future.
Athlete. Competitor. Creator. Founder. Philanthropist. Fundraiser. Giver. Kelly Johnson deserves all thes…