SimpleBiz360™ Podcast
The SimpleBiz360™ Podcast focuses on inspiring continuous improvement. Our content features "One Minute One Question" shorts, interviews, and monologues designed to ignite contemplation, and action.
- Update frequency
- every 3 days
- Average duration
- 15 minutes
- Episodes
- 358
- Years Active
- 2019 - 2025
How many times do you catch yourself finishing customer sentences? OMOQ #56
Most customers like it when vendors display good listening skills. Vendors have heard plenty of customer feedback, and many times the feedback is very similar. As a result, the vendors start to finis…
Has over-talking become a habit in your business conversations? OMOQ #55
Very few customers admire vendors that talk over them. Humans have two ears to listen, and only one mouth to speak. If over-talking is overtaking your customer interactions, then maybe it’s time to l…
Is your important business correspondence beginning to resemble casual text messages? OMOQ #54
Business writing skills are deteriorating quickly. As we drag societal norms into business, our letters and emails are filled with cryptic acronyms, incomplete sentences, and confusing messages. Wher…
Do you abuse the implementation of verbal auto-correction? OMOQ #53
Customers rely on vendor product knowledge like a car driver depends on headlights in the dark. As vendors, we are called on to share our knowledge in a professional manner. Are you being professiona…
What is the anticipated cost of creating unhappy customers? OMOQ #52
The true cost of creating unhappy customers is crippling. Let the next 60 seconds tickle your ears, and improve the ways you are servicing customers.
How are you demonstrating authenticity during customer interactions? OMOQ #51
Scripted, and teleprompter utterances are overwhelmingly rejected by the most recent generations of buyers. Authenticity is the desirability of modern consumers. So, what are you doing to answer the …
Is your company guilty of telling customers what they want to hear? OMOQ #50
Often times, customers are much smarter than we give them credit for. In fact, customers usually know when we are shoveling them word-dung. What if you started telling customers what they deserve to …
Are you able to defend what you tell, and sell customers? OMOQ #49
Making outlandish claims is a huge shortfall in the business world. What if you could use seven, simple tools to covert your statements into provable claims. Tune in for 60 seconds and we will share …
Imagine how a LEARN, EARN and RETURN career can invest in the future? OMOQ #48
This “give and take” world needs more professionals who invest in the future of business. We spend our careers learning our crafts, and then earning the rewards. Yet, many of us stop right there. Wha…
Is your CSR team proactive-centric? OMOQ #47
Simply put…do you teach CSR mechanics that emphasize getting to the customer, before they get to you? Imagine the depth of customer satisfaction if your company aimed at this target?
Are you forcing customers to unnecessarily do Red Zone Tugging? OMOQ #46
Red Zone Tugging (RZT) is one of the largest contributors to customer defections. Perhaps today is the right time to investigate if your business is infected with RZT?
Do you want to improve your customer experience deliverables? OMOQ #45
Continuous Improvement can be fun and lucrative. All it takes is a mindset that hinges on asking, thinking, identifying, researching, listening, observing, trying, applying, or frying.
Do you deliberately put customer needs ahead of company needs? OMOQ #44
This mindset personifies a customer-centric culture that delivers excellent satisfaction. Buyers reward vendors who deliver customer-first service. Want more repeat and referral business? If so, then…
Do you treat your vendors with the respect they deserve? OMOQ #43
Does your company culture contain a mindset that values vendor relationships. Today might be the perfect day to turn your purchasing team into a Vendor Relations Team!
Are you making customers play a game of circular service? OMOQ #42
Putting customers on a service merry-go-round sews seeds of discontent, and many times leads to permanent customer defections. Maybe it’s time to stop the gamers in exchange for instant servicing?
Do your managers use travel as an excuse for not responding to emails? OMOQ #41
Technology now provides tools that allow us to read, respond and react to customer issues with lightening speed. However, so many companies have leaders who cannot answer a simple question for 2 week…
Who’s in charge? OMOQ #40
Does your customer know where to turn to get an answer? Maybe it is time to consider ways to stop keeping customers in the dark!
Are we choosing not to shovel snow off of customer driveways? OMOQ #39
Sometimes we make doing business harder than it needs to be for our customers. Maybe this is a good time to pick up a shovel, and streamline the tasks we require from our customers.
Would you ever deliberately serve wilted mint in a mojito? OMOQ #38
Random audits are a great way to discover, and fix mistakes you don’t want to keep passing onto customers. The bottom line…never allow your deliverables to look like wilted mint in a mojito!
What if the use of DIRECT MAIL could increase your revenue? OMOQ #37
What if something “OLD SCHOOL” could be considered “FRESH” by our customers? Maybe it’s time to take a trip to the post office!