SimpleBiz360™ Podcast

Inviting operational improvements can be healthy and profitable. To elevate business performance, just like on the athletic field, we must roll out the royal, red carpet for change. Let’s unpack Tool…

How did a player with a lifetime .202 average have such a profound effect on tens of thousands of business people? Please tune in for ten minutes and find out how he can help your business in 2020!

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Businesses continue to disappear when the rubber needs to meet the road. Think about this in the context of your own consumer spending! How many times have you been disappointed with poor follow-thro…

From his Eureka, MO roots, to the fast-paced universe of digital marketing and branding, Garrett shares his story in a 45 minute show. Engaging, articulate, successful and entertaining, this young St…

Convinced this is a huge wrecking ball for many small operations, we encourage monitoring, measuring and analyzing your financial performance metrics. We keep the show light and on the surface. Deep …

Our first excerpt from the COMMUNICATION drawer, we explore the importance of not letting any customer communication go unanswered. Whether it is by phone, via text or email, learn to bounce back a v…

We roll up our sleeves and dig deep in the dirt to plant this seed. A profound 1988 magazine article changed my perspective on how to make customers happy. Decades of fascination with these unshakeab…

Your listening experience is top of mind. We call out ten changes that will be applied to future broadcasts with the goal of enhancing show quality. We do a lighthearted spot about Jersey words and p…

We grab onto this SERVICE tool and unwrap an approach that few businesses ever discuss. We leave you scratching your head about all the proactive enhancements you can adopt. Once polished, this “diam…

We slide into the PROCEDURE tool drawer to crank these gears into motion. Too much money is lost by businesses due to random order entry processes. Sloppy order entry procedures invite problems, crea…

We crack open our CUSTOMER tool drawer and unveil a necessity in growing your business. Time is money, and clients don’t want to have their precious time wasted. At the end of this short session, our…

In this episode we open our CORE tool drawer and flush out a vital customer-pleasing quality. There are many aspects to integrity. We do our best to highlight the importance of this concept and encou…

In this episode we unpack a bedrock concept from our EXPECTATIONS tool drawer. To create customer-pleasing results, business owners are encouraged to see transactions from a client-perspective.

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In this episode we answer the following questions: What is SimpleBiz360™? How does SimpleBiz360™ work? Why did Jeff Mason create SimpleBiz360™? Who is Jeff Mason, and why listen to my podcasts?

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