SimpleBiz360™ Podcast
The SimpleBiz360™ Podcast focuses on inspiring continuous improvement. Our content features "One Minute One Question" shorts, interviews, and monologues designed to ignite contemplation, and action.
- Update frequency
- every 3 days
- Average duration
- 15 minutes
- Episodes
- 357
- Years Active
- 2019 - 2025
Are there leaders in your company that are afraid to manage issue resolutions? OMOQ #35
Tough situations deserve leaders that don’t shy away from managerial duties. Maybe it’s time to take inventory on which managers avoid management duties because they fear confrontations!
When was the last time your company trained employees on phone etiquette? OMOQ #34
Societal trends are rapidly removing phone conversations from daily life. However, the phone is still important to the operation of many businesses. If you are one of these companies, maybe it’s time…
How much volunteer service does your company provide to customers? OMOQ #33
Are your customers receiving stewardship service without having to ask for it? Is it time to reexamine your CSR mindset?
Are customers truly happy with your level of customer service? OMOQ #32
When was the last time you actually asked a customer what they think of your products and services? The digital age is pushing us away from talking, or visiting with customer. Maybe it’s time for a R…
Is margin erosion chipping away at the profitability of your company? OMOQ #31
Imagine rarely measuring your actual production costs against the estimated costs on paper? Far too many businesses suffer from this lack of detail management. Don’t wait until year end to find out. …
Imagine what your business would look like if you became a Doctor of Details? OMOQ #30
Getting into the weeds of business details is not sexy, or fun. However, customers love vendors that do the gardening to ensure seamless transactions. What say you?
How are you using situational observations to improve your business? OMOQ #29
As we do life, continuous improvement ideas are all around us. How often do you dissect a situational observation, and then relate it to improving your business practices?
How many invoices is your company not sending? OMOQ #28
Not sending invoices is a spotty illness that affects many small, medium, and large businesses. Maybe this is the perfect time to do an invoice audit at your company. You might be surprised with the …
What if an appetite for continuous improvement could change your profitability? OMOQ #27
Calculated profitability is usually much different than what actually hits the bottom line. Is it time for your company to investigate, and correct costly variances?
Does Your Company Have a Uniqueness That Stands Out Amongst the Competition? OMOQ #26
Customers get sick of the same old…same old. Price…quality…delivery…blah…blah…blah! Consumers want differentiation, and they will pay for uniqueness. What attributes separate your company from the pa…
How Does Your Company Prove That Product and Service Claims Are True? OMOQ #25
Many customers see through false, and exaggerated claims. Becoming a truth detective is a common practice for consumers who have been burned too often. How does your company prove claims?
What Does It Cost Your Business When You Betray Customers? OMOQ #24
Bad transactional experiences often result with customer defections. Are potential repeat customers never coming back for seconds? If so, how are you going to fix it?
Are Sincere Apologies Part of Your Customer Service Mindset? OMOQ #23
Humility is a trait that customers don’t often see from companies. How often do you eat some humble pie, and actually apologize to a customer when you made a mistake?
Would Customers Describe Your Company as Careful, or Careless? OMOQ #22
The epicenter of the Experience Economy is how well we respect customer time. To be good stewards of customer time, we must be doctors of detail, and we need to put customer needs above our own. How …
Is Your Customer Service Managed by Personality, or Process? OMOQ #21
The Experience Economy begs companies to understand what customers want, need, and deserve. If we believe this, then why do so many companies operate without customer service protocols, or training?
How Often Do You Sweep Business Issues Under the Rug for Someone Else to Deal With? OMOQ #20
Systemic problems often have roots in unmanaged issues. Sometimes this becomes a pattern that appears in many areas of the business. How is this affecting your customers? Better yet, how is this affe…
Do You Ever Avoid Managing an Issue Because You Think It Will Lead to Confrontation? OMOQ #19
Out of fear, leaders often select to ignore tricky situations. Why? Because they mislabel the mess as a possible confrontation, when in reality, the adversity is an opportunity to put management skil…
Does Your Company Promote a Different Experience Than It Delivers? OMOQ #18
How often does your company check to see if marketing, social media, sales, and service are on the same page? In other words, does the picture in your menu match what the kitchen delivers?
Does Corporate Internal Language Match Customer-Facing Language? OMOQ #17
Is your company casting a cryptic net by confusing customers with internal jargon they are unfamiliar with? If so, then maybe it’s time to get everyone on the same page!
Are You Treating Problems as Improvement Opportunities in Disguise? OMOQ-16
Companies often search high, and low for ways to improve. Sometimes, the
answers are in broad daylight!