SimpleBiz360™ Podcast

Join us for the second installment of our six-episode series about the Experience Economy.

What is the epicenter of our corporate goals and objectives? Do we have our priorities pointing at the right …

Join us for the first installment of our six-episode series about the Experience Economy.

What is the Experience Economy? How does it operate? What does it look, and feel like? What do other voices ha…

“Ghosting” is a societal trend that is taking up more office space then ten, twenty or thirty years ago.

Today we find various businesses choosing to ignore difficult customer questions, concerns, iss…

Crafty, cagey, cunning, corrupt, and creative, SPINIPULATORS are a unique breed of business people that cause workplace havoc.

This show offers some tangible ways to survive the ultimate workplace tro…

This show touches on the “WISE” versus the “WISER.”

Valuable business stories are one of the greatest gifts we can share with others. This week, we invite story-telling to be part of your life. It’s n…

“Stinkin’ Thinkin” can stagnate companies, leading to unnecessary financial woes, and possible extinction.

High-achieving companies are usually habitual, best-practice chasers! Whereas, the “We’re jus…

Today’s show is a quick look at why we should avoid of deploying string-along service techniques.  

The success of most business transactions is that they lead to repeat purchases, or referrals. So th…

The Experience Economy feasts on the effects of the transactional micro-journeys!

Each transaction has multiple touchpoints that create their own customer impressions. At the end of a purchase, many o…

Tucked inside our 228th podcast is the Experience Economy poking holes in the myth, that no news is good news!

Silence from customers is not always golden. In fact, this quietness might just be a loud…

What are customers missing? What are the industry voids, and how can we detect them?

Scouts play a vital role in the military, and the world of sports. Adopting a scout mindset in business can help us…

One day a man came into my tradeshow booth and told me I was presenting the product incorrectly. I listened. I changed, and so did the outcome of my efforts.

This piece of third-party advice changed m…

We are privileged to invite you on a short journey with a wandering photographer named Hal Moran.

Gifted in writing, speaking, and telling stories with his camera, we are delighted to have Hal share h…

This show is all about revealing our vendor-value to customers, while turning lemons into lemonade.

Issues can present a bevy of opportunities to put professional capabilities on full display. This ep…

Mike Bitter shares his personal story, and his passion for enabling businesses to build better processes through technology.

Turning things around is a common theme with Mike Bitter. This interview il…

Lazy phrases are often used to shut us up, and tell us what we want to hear.

Today we look at and empty, casual, and over-used response that we often deploy in life, and at work. In fact, we can almos…

How many days, weeks, months, or years go by before we let customer know that we appreciate their business?

The printed “Thank You” post card in the shipment box is a nice display of gratitude, but is…

Start the year with one word that can change everything!

TRUTH needs no strategy.
TRUTH needs no angle.
TRUTH needs no wiggle room.
TRUTH needs no sugar-coating.
TRUTH only needs a willing participant.

Giv…

Today we break out the coffee as we look at the business concept of creating “wiggle room.”

Is wiggle room good, or bad for business? Join us as we examine both sides of this two-sided, topical coin. …

Believe. Receive. Rejoice.

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How about a little constructive fun to disrupt the rhythm of routine business?

First, gather the troops, and head to the conference room with pen and pad in hand! Next, ask everyone to “BE THE CUSTOME…