SimpleBiz360™ Podcast

How about a little constructive fun to disrupt the rhythm of routine business?

First, gather the troops, and head to the conference room with pen and pad in hand! Next, ask everyone to “BE THE CUSTOME…

Never sending, or collecting on invoices happens far too often.

The previous sentence sounds ridiculous! However, it is true for small, medium, and large companies. Reasons for this are usually rooted…

Customers love suppliers that consistently demonstrate customer-pleasing core values.

Corporate growth spurts can become very hectic and overwhelming. During expansion mode it is often difficult to ma…

Imagine a well-intentioned phone call that gets really ugly in 20 seconds?

This happened to me recently. Why? The answer is simple…I let my professional guard down. I initiated the call in a casual ma…

For many of us, phone conversations are happening less and less compared to 10, or 20 years ago. The same trend is happening in business. Is it time to rebuild those verbal muscles?

Today we look at t…

No reply has now become one of the favorite ways for buyers to say no. 

As business owners and operators, this style of saying “NO” may seem inviting for
our own use. After all, we can avoid confrontat…

Do our customers see us as true client-success partners, clinical processors, or servant stewards of their time and money?

What kind of customer service experiences are we delivering to paying custome…

The question for this show is an age-old chin-rubber. Are business shortcuts really worth it?

What are the typical end results on the backside of vendor claims that the four-hour job can be completed …

Learning the mathematical power of customer defection rocked my world in 1988. For 35 years I have been chasing the reasons, and solutions.

Season 5 continues our hunt for ways to make customers happy…

Youthful innocence has the ability to reveal certain simplicities of life, and business, that are often hidden inside adulthood complexities!

A handful of these bedrock simplicities flooded my mind on…

Imagine how intimidating high-mountain roads could be, if there were no guardrails to protect cars from going off the edge? Processes deliver safety to businesses, in the same way that guardrails pro…

Sam Walton loved this principle, and he used it as one of his top 10 concepts to drive Wal-Mart to meteoric heights. In 1988, I took a chance with this mindset, and it turned our 5.5-million-dollar c…

Today we look at the all-to-common dilemma of mismanaging customer questions. I once worked with an ex-TV news reporter, who actually created a company devoted to teaching the art of “question deflec…

In life, we find that answers to many of our questions can be found hidden in simplicity. The same holds true for business. Today we look at the silver lining of viewing our businesses through a very…

Long-term business success can be severely hampered by employees who streak! What is streaking? What are the easy ways to detect if streaking is happening in our companies? What impact can streaking …

The business boneyard is full of companies that were infected with “circular” customer service! Are we taking customers on a never-ending journey, that seems full of lip service, and zero action? Lik…

Cryptic communication, tardy responses, shoddy detail management, and unanswered customer questions can cripple business success, and hamper future growth. On the flip side, prompt and detailed corre…

Overseeing 8,000 employees creates unique vantage points for assessing business. Wesley uses his career background to support the notion that professional selling is a noble calling, and that this ca…

Exceptional customer service starts with an understanding that the complexities of life are behind every business veneer we encounter. All business professionals have lives that can directly affect t…

Imagine perceiving that all of our daily work activities serve a customer! Well, in reality they do! Whether it’s an invoice paying patron, an associate, a teammate, vendor, supplier, direct report, …