Service Industry Success
Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small business owners must overcome to build the business and lifestyle they dream of.
- Update frequency
- every 7 days
- Average duration
- 20 minutes
- Episodes
- 200
- Years Active
- 2021 - 2025
40. Comprehension, Not Communication
Why do we keep getting the same undesirable or unacceptable results after we have explained things to our team, over and over again?
How can we take a major step towards getting our employees to do wh…
39. Deliberate, Effective Decision Making, Part Three
As a business owner, you will have many decisions to make that are filled with discomfort and uncertainty. How can you increase your chances of making good choices when you are filled with doubt, unc…
38. Deliberate, Effective Decision Making, Part Two
As a business owner, you will have many decisions to make that are filled with discomfort and uncertainty. How can you increase your chances of making good choices when you are filled with doubt, unc…
37. Deliberate, Effective Decision Making, Part One
As a business owner, you will have many decisions to make that are filled with discomfort and uncertainty. How can you increase your chances of making good choices when you are filled with doubt, unc…
36. Overcoming Your Leadership Weakness
We all have leadership weaknesses based on our personality drivers and natural inclinations, among other factors. Learning what our particular weakness is allows us to develop skills to overcome that…
35. Technical Skills Set the Floor, the Customer Experience Sets the Ceiling
How do you get your highly trained revenue producing employees to understand that the customer experience is how customers judge and rate your company’s performance, rather technical skill, without c…
34. Should Profits be Reinvested in the Company or Invested in Real Estate?
How much of the profits your company generates should be reinvested and how much should be set aside for other investments like real estate?
When is the "Right" time to begin investing in outside vent…
33. What's the one thing I would do differently if I could do it all over again?
I was asked "Brian, what's the one thing you would do differently if you could do it all over again?"
My answer may surprise you for sure. Tune in to see what it is.
Also, submit your questions via DM …
32. How Does My Banker Make Decisions?
Not understanding what a bank and banker care about when it is time to consider a loan makes getting your company in a situation where approval is likely much more difficult.
What are the criteria for…
31. Training Your Leadership Team
Not spending the necessary time training your managers and supervisors can be catastrophic. In this episode we talk about why this is so important, and specific topics that should be covered.
30. Focus on Progress. Embrace Discomfort
The only way to make real progress in your business, and gain skills you haven't yet mastered is by putting in the reps. This is one of those things that is obvious when we sit back and talk about it…
29. Hiring in This Crazy Labor Market
Probably the biggest challenge business owners are facing today is staffing and hiring. In this episode, I share exactly how one of my clients recently overcame this problem in about 6 weeks.
28. Reading Your P&L
Most business owners are intimidated by or feel like they are not equipped to really interpret and use the P&L to the extent they would like.
While this feeling is common, it does not have to be so ov…
27. Primary Functions
Most business owners say or think that they wish their employees could or would make decisions or would intuitively know what to do without having to be specifically told.
How do we accomplish this?
Tu…
26. HR Law
One of the greatest liabilities employers now have is getting sued by employees. And, most service-based business owners are not necessarily fluent in HR law. So, what can we do to protect ourselves?
…
25. The Number One Thing That Slows Progress For Business Owners
What is the number one thing that slow progress for business owners? It's uncertainty about what they are trying to build or accomplish. How do you overcome that? Answer these 2 questions!
24. What's the Difference Between a Process, a Procedure and a Checklist?
Are the terms process, procedure and checklist interchangeable? Does it really matter in service industries if we don't call them by the proper names?
Why does any of this matter? Tune it to find ou…
23. The 'Seven Deadly Defects' Part Seven: Poor Leadership
This is the final installment of our seven-part series of the 'Seven Deadly Defects', which are the seven most common reasons a business will fail. In this episode, we take on the one we have probab…
22. The Seven Deadly Defects, Part Six - Ineffective Sales and / or Marketing
The number of businesses that fail is staggering. We have all heard the statistics. But, what are we supposed to do with this knowledge? There isn't much for us to do unless we know why the businesse…
21. The Seven Deadly Defects, Part Five: Insufficient Cash Flow
The number of businesses that fail is staggering. We have all heard the statistics. But, what are we supposed to do with this knowledge? There isn’t much for us to do unless we know why the businesse…