Service Industry Success
Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small business owners must overcome to build the business and lifestyle they dream of.
- Update frequency
- every 7 days
- Average duration
- 20 minutes
- Episodes
- 200
- Years Active
- 2021 - 2025
60. The Top Reasons Our Employees Don't Do What We Need - Part Three
One of, if not the most, frustrating parts of owning and running a business is the constant battle of getting employees to comply, follow important processes, and get on board with company goals and …
59. The Top Reason Employees Don't Do What We Need - Part Two
One of, if not the most, frustrating parts of owning and running a business is the constant battle of getting employees to comply, follow important processes, and get on board with company goals and …
58. The Top Reasons Our Employees Don't Do What We Need - Part One
One of, if not the most, frustrating parts of owning and running a business is the constant battle of getting employees to comply, follow important processes, and get on board with company goals and …
57. Are Your Conversations With Your Team Creating Freedom or a Permanent Job?
Your employees are going to call for help, or ask you questions in the office or in a meeting. That’s a given.
What is not a given is how you approach those questions.
How you handle these questions c…
56. What Got Me Here Won't Get Me There
We all know that the skills and abilities that got us to the point we are at today are not likely to be the same skills and abilities to get us to our ultimate goal.
At this moment, none of us would a…
55. We Offer Industry Leading Quality, Superior Customer Service, and Unbeatable Value – Just Like All Our Competitors!
You know your company really does offer better quality, better service, and/or better value than your competitors. And you’re very proud of this. But why don’t your customers, or potential customers,…
54. The Best Way to Learn How to Coach or Motivate any Employee
A question we have all, no doubt, asked aloud or just to ourselves hundreds of times is “How can I motivate this particular employee?”
That’s exactly what we talk about in this episode.
Are you trying…
53. How do I know I'm Fixing the Root Problem and Not Just a Symptom?
A listener named “Lynn” wrote and she said, “I am facing a repetitive problem in my dispatch department that makes me want to pull my hair out because it’s so frustrating. Just like clockwork, I thin…
52. The Process Improvement Cycle
Why do some projects or initiatives get stuck, or don’t really take off?
Why do we end up facing some of the same challenges over and over again?
What can we do to make sure we don't lose sight of proj…
51. What are the Key Elements of an Effective Procedure?
Listener 'MP' asked, "Brian, I am heavily focused on writing procedures for my business. What do you suggest I do to make sure the procedures I write will be effective?"
There are key elements every p…
50. A Step-by-step Guide to a Coaching Conversation
A listener named Jesse asked, "Brian, can you walk us through how your typical coaching conversation with an employee goes?"
So here is a step-by-step blueprint for coaching an employee up on just abo…
49. The One Reason to be Happy Tax Season is Upon Us
It's that dreaded time of year again. Time to pay the monetary penalty for being successful and hand over some of the money we worked so hard to earn in the form of income taxes.
There is one reason t…
48. Is Perpetually Working 60-80 Hours per Week Really a Plan?
You're reluctant to turn over control or delegate decision making. Probably rightfully so. No doubt you've been disappointed and burned by employees before. But is perpetually working 60-80 hours per…
47. How do I Pick the Priorities I Should Focus on?
One of the most common things I see - which is much easier to see from the outside of a business, rather than the inside - is business owners trying to manage and grow their businesses with no define…
46. Is Your Business Ready for the Recession?
Depending on who you listen to, we are either very much overdue for a major recession, or it is not too far off.
Knowing that businesses that adapt more quickly and successfully when major economic or…
45. How and When to Tell Applicants About the Negative Parts of the Job
Every job has negative aspects to it. When is the best time to tell people who are applying?
Don't forget, Brian's new book is out and you can find it at www.sisthebook.com.
You can also schedule a cal…
44. The Number One Reason Your Goals Aren't Being Met
Why won't your team get on board with your goals?
Why don't they do what is necessary to reach your goals?
Why do you have to keep nagging, begging, or threatening them to comply?
Why is this such a com…
43. The 3-Legged Stool
What are the 3 most important points of view we should consider when making a change, rolling out a new initiative, or improving a process?
How can we do our due diligence to avoid unintended negative…
42. The One Word I Don't Let Myself or My Managers Use
What is the one word that you can limit from your vocabulary and gain significantly better results from your team?
I guarantee it's not what you think. Removing this one word from my day-to-day use ov…
41. Protected Classes
What are protected classes? Why should you care? What should you do in your business to make sure you are being compliant with the laws regarding protected classes?
Tune in to find out!