Service Industry Success

Training is crucial for performance, improvement, and cohesiveness. It’s also one of the most expensive investments we will make.

Getting it right can make a massive positive impact on our business.

An…

Training is crucial for performance, improvement, and cohesiveness. It’s also one of the most expensive investments we will make.

Getting it right can make a massive positive impact on our business.

An…

Recently I was at a bowling alley for a very large business networking event.

The owner of that bowling alley perfectly demonstrated the clarity and understanding of his customers that is hard for man…

Many industries have noticed demand softening over the last several months. So it might seem silly to be talking about hiring.

But could this be a good time to look for people who would be a better fi…

You can’t build a sizable company alone.

You need capable leaders to help you reach goals, meet expectations, improve, and address issues.

But not all the people we promote or hire to leadership roles …

Anyone who has read a business book since 1992 knows that we need to document how we do things – for a wide variety of good reasons.

But how many procedures is the right amount for your company?

Tune i…

It could be said that our success and fate will largely be determined by how well we manage our customer relationships.

So how can we get better at this?

Tune in and I’ll share some ideas that worked f…

If you’re going to have employees, eventually there will be conflict between them.

How should we address, resolve, and reduce the frequency of those distractions?

Stay tuned and I’ll share some tips th…

Many hours can be seemingly wasted trying to drive home the same point, over and over again.

It can be frustrating and maddening for us – especially when the problem persists, whether it be days or we…

Sometimes it’s harder to get genuine buy in on customer service expectations than getting buy in on expectations with the technical work we do.

We talk about how we must do this or that thing because …

Dan writes in and asks “How can I ensure my business is scalable?”

While there are many ways to answer this, I’m going to focus on the 3 things that I think were the biggest reasons our business scale…

By default, we want it all.

All the time… All the money… The comfort, simplicity, and ease…

And especially all the growth!

But, there are many periods of time in which we must choose what we really want…

We need to put good managers, leaders, and decision-makers in place to build a business that doesn’t require us to oversee every import decision, or drive every critical behavior.

But how do we teach …

As entrepreneurs and business leaders, we are much more likely to have massive concerns of failure than we are to huge amounts of confidence that our success will exceed our wildest dreams.

For me, th…

As talent availability is beginning to open up a little bit, it’s time to start thinking about how we will go get - and keep – the talented employees that will help us succeed.

Tune in to see what has…

We all want more efficiency. But it can be so elusive!

This week I’ll explain what I think the obstacles are, and then stay tuned to hear what I did to gain real efficiency after struggling for way to…

A listener, named Chris wrote me and asked “What are effective methods for conducting competitor analysis?”

Tune in and you’ll hear my answer

Check out Brian's new group - where for less than $100 per …

It’s been hard to stay on top of wage increases and employee expectations the last few years.

Knowing when to grant wage increases and when to say no has been challenging.

Talented employees are hard t…

Promoting a supervisor is an amazing time. It’s can really be exciting.

And, sometimes, there is also a steep learning curve – which is not so awesome for everyone.

Luckily many of the problems we are …

One of the most common questions I hear when people find out what I do for a living is “How can we develop a stronger company culture?"

Tune in and I’ll share how I typically answer.

To try Brian's gro…