Service Industry Success

There is no shortage of people with opinions on how things should be done – especially now in the modern world where such vast amounts of information are literally at our fingertips at any given mome…

It’s rare that I have such a dire tone, or to say something so dramatic like “some companies will not survive”.

But I’m seeing a trend that I think is going to be catastrophic for some companies, and …

Nearly every business owner I’ve ever asked said they started their business to get some sort of freedom.

Time freedom. Financial freedom. The freedom of being their own boss.

And there is one thing th…

As a business owner, I spend a lot of time trying to figure out what’s in it for the employee.

Some would say too much time.

My motivations are not as altruistic as my critics think.

In fact, my whole r…

Developing and implementing procedures is one of the most tedious and boring tasks we will ever take on.

It’s also one of the most important.

For many, it’s the thing they are perpetually going to get …

One of the things we can do that absolutely makes our lives more difficult is to ignore human nature.

Life is so much easier when we work with human nature, rather than against it.

Today, I’m going to …

Sometimes it can feel like big companies have all the advantages.

And they do have very real advantages, to be sure.

But their size also provides massive opportunities for smaller companies – especiall…

Being a business owner can be frustrating, even infuriating.

We can often feel alone and isolated.

And it can appear from our vantage point that everyone has it figured out except for us.

But is that re…

If we want to grow, a question we must continue to ask ourselves is:

“Do our talking and selling points emphasize what we do, or how we solve our customers problem?”

Tune in and I’ll explain what I me…

For many, marketing is once again becoming a part of our business to which we must pay attention.

Keeping our people busy is not a gimme like it was a year ago.

When revamping or relaunching marketing …

Today, I’m going to walk you through a conversation that made my life as a business owner, a manager, and a salesman much easier than perhaps any other

Why did it make my life easier?

Because we got ou…

One of the objections and frustrations I hear most from business owners is about the current generation of up and coming employees.

And there is no question they have different values and priorities t…

Getting effective training figured out is perhaps the most crucial thing a company must do to survive tough times, thrive in great times, and give the business owner the ability to delegate decision …

We work our tails off, and spend a tremendous amount of time and money to find customers.

Yet despite our best efforts, sometimes it just feels like it we can’t please them all.

But is firing them the …

What is your strategy for how decisions should be made in your company?

More importantly, if asked, would your employees be able to explain your company’s decision-making strategy in a way that matche…

We all want freedom. That’s probably why you started your business in the first place.

But truly getting freedom is a lot less common than becoming a business owner.

Why is that? I think it’s because i…

Our entire journey as business owners is solving problems and making improvements.

What if I told you there are two major mistakes that, when made, almost always lead to failure in solving a problem o…

There is always something to improve. There is not, however, always the energy, time and money to invest in lengthy or costly solutions.

So what is the best, least expensive, way to improve performanc…

The terminology. The rows and columns. The crunching of numbers.

You either love spreadsheets and financials or you hate them.

There is rarely anyone in-between those extremes.

Today we are going to tak…

Running a business can be overwhelming.

There are so many things to stay on top of, that feeling like we can’t do it all is not only normal, but completely expected.

When we get stuck, there is somethi…