Service Industry Success
Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small business owners must overcome to build the business and lifestyle they dream of.
- Update frequency
- every 7 days
- Average duration
- 20 minutes
- Episodes
- 200
- Years Active
- 2021 - 2025
20. The Seven Deadly Defects, Part Four: Not Effectively Assessing and Addressing Risk
The number of businesses that fail is staggering. We have all heard the statistics. But, what are we supposed to do with this knowledge? There isn’t much for us to do unless we know why the businesse…
19. The Seven Deadly Defects, Part Three: Ineffective or Nonexistent Processes
The number of businesses that fail is staggering. We have all heard the statistics. But, what are we supposed to do with this knowledge? There isn’t much for us to do unless we know why the businesse…
18. The Seven Deadly Defects, Part Two: Counterproductive Culture
The number of businesses that fail is staggering. We have all heard the statistics. But, what are we supposed to do with this knowledge? There isn’t much for us to do unless we know why the businesse…
17. The Seven Deadly Defects, Part One: Poor Product, Service or Experience
The number of businesses that fail is staggering. We have all heard the statistics. But, what are we supposed to do with this knowledge? There isn’t much for us to do unless we know why the business…
16. Delegating decisions, not tasks
Feeling like our business owns us is one of the most frustrating, overwhelming and stifling feelings we will endure as business owners. Because of that, we might as well decide to be in this situati…
15. Creating a Succession Plan
Creating a Succession Plan is not necessarily the most fun project we will take on. And while creating it, we will have to face some things that we would rather ignore. But, by postponing this, we …
14. Core Values
Why should I bother with creating our core values? Well, having them will save you plenty of time, indecision and second guessing, and will also speed up your ability to delegate. And those are just …
13. How much training is necessary?
How much training is enough? Am I training enough?
These are great questions for business owners to be asking. Sometimes the answer is not what you expect.
Tune in to find out what I mean!
12. What is my tax debt strategy?
How much money one earns is not something that is often discussed amongst business owners. Similarly, how much one owes in taxes or how we go about paying those taxes is also not generally topics of …
11. Now that I have some freedom, how do I stay engaged?
Upon entering stage 4, we go from feeling like our business owns us, and that we are never going to have any freedom, to all of a sudden, in a very short period of time having more freedom that we ha…
10. I don't have enough time!
Without a doubt, the number one statement or complaint I hear from business owners is, “I just don’t have enough time”. And it's true. Sometimes there are just not enough hours in the day. Other t…
9. How do I forecast cash flow?
For many business owners, a lack of understanding financial processes, documents, and strategies can bring out the strongest feelings of frustration and embarrassment. This often leads to not devoti…
8. Who are my key advisors?
For many areas of business, taking bad advice from people who are not experts, or even reasonably knowledgeable, will not be catastrophic - it will just be expensive.
However, some areas have more dir…
7. Identifying Future Leadership
One of the thing business owners want is freedom, and to get away from the feeling that their business owns them. One of the things you must do to gain that freedom is delegate leadership to employe…
6. What are you building?
One of the most common things that leads to indecision, self-doubt and wasted time, money and resources is not knowing that the goal for our business is...
Quite simply, we don't know or declare what …
5. What's in it for the employee?
In this episode we discuss where to begin when building a thriving company culture, or what to do first if you are having difficulty with recruitment and retention.
We also look at a method for gettin…
4. What's in it for the customer?
If we don't first identify, specifically, what's in it for the customer in a macro sense, growing our company can be much more challenging than necessary.
In a micro sense, if we don't identify, speci…
3. What is my 'why'?
Without knowing why we are doing something, it is much more difficult to stay motivated when challenging times occur - which is going to happen regularly. In this episode we talk about the different…
2. What exactly does 'Good Customer Service' mean anyway?
One of the root causes when having difficulty getting employee buy in and compliance, as well as messaging for marketing and sales is the result of using generic and nebulous terms and phrases. Gett…
1. With so many priorities, how do I know which one to work on first?
The Service Industry Success Path.
Many business owners report feeling overwhelmed and not sure where to start, or which priority to take care of first. The Service Industry Success Path provides the…