Service Industry Success

How did I make sure I was focused on the parts of my customers’ journey I thought could make the most impact on sales, retention, and word-of-mouth advertising?

I competed against the “Solution Box”.

W…

You know your company is great.

And you want potential customers and referral sources to know too.

But it’s not easy to put your greatness into words.

Why is that?

More importantly, how do we overcome it…

It’s almost impossible to articulate how hard our lives are when we don’t understand our clients.

And, once we truly understand customers, and potential customers, our lives are profoundly easier in w…

This week we are going to talk about quitting – or rather not quitting.

I share a couple of statistics about podcasting that will blow your mind, and then of course we’ll talk about how that relates t…

Everyone knows we need to get our processes and procedures documented and in place.

But there is a lot of confusion around this topic, from general understanding to specific applications

In this episod…

Like you, I’ve seen, worked with – and for – some great bosses. I’ve also seen, worked with, and for, some that taught me about the kind of leader I don’t want to be.

Of course, there are several key …

No doubt there are several reasons business leaders and owners are held back from growing their teams and companies.

Today I’m going to talk about the critical reason that, mechanically, may be the mo…

We spend the vast majority of our lives reporting to someone: parents, teachers, bosses, and even spouses.

But, when you grow your company, you no longer have that person to make you do the things tha…

Most business leaders and business owners feel like they spend a ridiculous amount of their time repeating the same things over and over.

Simultaneously, those same business owners and leaders feel li…

For many, a major project ahead is getting processes and procedures in place and documented.

This can be a daunting task.

Today, I hope to make the work of documenting your processes and procedures a w…

One day you are going to want to tell your success story.

Today, I’m going to share something I did which made remembering, appreciating, and telling my story a lot easier.

And if you also do this, I p…

Training is expensive.

So for the investment in wages, revenue we give up to hold the meetings, and our own energy and effort put into preparation, we surely want to see a reasonable ROI.

But many busi…

Next to religion (AKA the bible) and sales, there are perhaps more books written about leadership than any other topic.

But what is leadership?

Tune in and I’ll tell you how I define it.

Get more at: 

ht…

You are crushing it. Yes you.

Often, we can get overwhelmed and fatigued and forget just exactly how we are crushing it.

Tune in and I’ll tell you how I know you are making more progress than your peer…

There is a trend we can all clearly see of large investment groups buying smaller service companies.

What is this going to mean for you?

Tune in and I’ll tell you what I think.

Get more at: https://www.…

We all know that hope is not an effective strategy.

Nonetheless, occasionally, we will find ourselves in a situation where it turns out we’ve been relying on hope more than objective truth.

So how can …

There are a couple of phrases that business owners commonly say that I believe really prohibit growth and progress.

Changing how we use and react to these phrases will make a world of difference.

Tune …

Charlie Munger – one of the smartest business people to ever live – died last week at 99 years old.

Given how brilliant and generous he was in teaching, I thought it would be appropriate to remember M…

We all know how important effective communication is. It can literally make or break our business.

Simultaneously, some of the people who are the worst at communicating really think they are doing a g…

It’s Thanksgiving, so of course it’s a good time to talk about being thankful.

One of the things that I think is important to keep asking ourselves is what are the kinds of things that we will look ba…