CXChronicles Podcast

In this episode of the CXChronicles Podcast Adrian dives into a bunch of different ideas for the CXNation around best practices for your customer facing team as we continue to fight through the COVID…

In this week's episode of the CXChronicles Podcast we welcome GQ Fu Co-Founder of LTVplus. 

LTVplus works with your business to build and manage your own dedicated teams of live chat agents, customer …

In this episode of the CXChronicles Podcast we welcome Steve Scher to chat through his personal story becoming a customer focused business leader. 

Steve Scher is a business advisor for entrepreneurs,…

In this brand new CXWeekly Update episode #81 from CXChronicles, we dive into a bunch of tips, tricks and FREE advice around how you should be optimizing your remote CX efforts in the midst of the CO…

In this episode of CXChronicles Podcast we welcome Brian Merz from Slack in New York City! Brian helps to lead up the customer experience (CX) team over at Slack. Brian shares an awesome story about …

In this episode of the CXChronicles Podcast we jump into a brand new CXWeekly update related to some of the things you and your team can do to help your customers manage the recent COVID19 (Coronavir…

In this episode of the CXChronicles we share a ton of valuable tips, tricks and best practices for customer journey mapping. For any customer experience or inside sales manager looking for new ways t…

In this episode of the CXChronicles Podcast we welcomed Mike Wittenstein from Storyminers. Mike has honed his unique approach as IBM’s official eVisionary. Since then, leaders at brands like Adobe, C…

In this episode of the CXChronicles Podcast we talk you through building your own personalized customer experience and customer service path for success in 2020. Optimizing your customer experiences …

Geno Church is a sought-after and often-stalked thought leader in uncovering the DNA of sustainable word of mouth movements and building them from the ground, up. He is one of the co-authors of the v…

Now that the dust has begun to settle let's take some time to lay out some clear, defined goals around how you want to improve your company's CX in 2020. 

Let's start with some of the basic goals that…

In this week's episode of the CXChronicles Podcast we welcomed JT McCormick, CEO of Scribe Media based out of Austin, TX. Scribe Media works with thousands of amazing authors helping them to formulat…

In this episode of the CXChronicles Podcast Adrian chats through his recent experiences joining the Comcast CX Technology Day 2019 in Philadelphia, PA. Adrian joined an incredible group of CX thought…

In this episode of the CXChronicles Podcast, we welcomed Robert Castles Chief Vision Officer at PMG in Atlanta, GA. We talk through Robert's journey and how he and the team over at PMG think about Te…

Listen to this week's new episode of the CXChronicles Podcast. This week we had J.Money from Budgets Are Sexy on the show to talk about his story building, growing and selling his company. Plus we ch…

In this CXWeekly Update of the CXChronicles Podcast Episode #69 we talk about some of the major CX and customer service trends that you need to consider for your company's going focus and investment …

In this week's episode of the CXChronicles Podcast we welcomed Alex Genov, Head of Customer Research at Zappos in Las Vegas. Alex brings a wealth of experience around customer research, insights, and…

In this episode of the CXChronicles Podcast we feature a brand new CXWeekly Update where Adrian speaks with the CXNation about 7 ideas to create amazing CX for your business, startup or growth compan…

In this episode of the CXChronicles Podcast we chat with Liz Tsai, CEO of HiOperator. HiOperator is changing the way that companies manage their problem ticket optimization and issue resolution succe…

In this episode of the CXChronicles Podcast we talk about how chatbots can change the game for your business. Are you having trouble answering the same 5 questions for your customers every day? Is it…