CXChronicles Podcast
Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!
CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders.
CXC is constantly focusing on how we can strive to provide great customer experience and service content and information, regardless of your company's industry or space! Visit our website today at www.cxchronicles.com or check us out on Instagram/FB/Twitter using our handle @CXChronicles.
- Update frequency
- every 9 days
- Average duration
- 36 minutes
- Episodes
- 251
- Years Active
- 2018 - 2025
Removing The Rocks From Any Customer Journey | Sean Albertson
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #244 we welcomed Sean Albertson, Founder & CEO of CX4ROCKS based in Castle Rock, CO.
Sean Albertson is a keynote speaker, workshop fac…
Top 5 Ways To Leverage AI To Improve Your Company's Customer Experience
Hey CX Nation,
In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin leveraging AI in your business to improve your customer experiences.
AI has been arguably the most discus…
Unleashing The Power Of Military Spouse Talent | Liza Rodewald & Erica McMannes
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #242 we welcomed Liza Rodewald, Founder & CEO and Erica McMannes, Founder & Chief People & Community Officer at Instant Teams based in…
Forbes, The World's Leading Voice For Entrepreneurial Success | Lynn Schlesinger
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #241 we welcomed Lynn Schlesinger, Chief Customer Experience Officer (CXO) at Forbes based in New York City.
Lynn has 20+ years of exp…
Building An AI-Enabled. Tech Integrated. Marketing Powerhouse | Erik Huberman
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #240 we welcomed Erik Huberman, Founder and CEO of Hawke Media based in Santa Monica, CA.
Since Erik & his team launched in 2014, Hawk…
Transforming Partnerships Into Your Most Strategic Asset | Dave R. Taylor
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #239 we welcomed Dave R. Taylor, Chief Marketing Officer at Impartner based in South Jordan, UT.
This week's CXCP guest is Unstoppable…
Easing E-Commerce Pains One Click At A Time | Lee Roquet
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #238 we welcomed Lee Roquet, CEO at Finch based in Salt Lake City, UT.
Lee is passionate about delivering exceptional customer, team,…
Shaping Exceptional Customer Experiences With Generative AI | Ashu Dubey
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #237 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas last month with Ashu Dubey, CEO at …
Customer Contact Center Technology Innovation Champion | Kacey Felila Tolua
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #236 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas last month with Kacey Felila Tolua,…
American Dental Association Driving Dentistry Forward For 160+ Years | Stephanie Crase Moritz
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #235 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas for Customer Contact Week with Step…
America's First And Only AllCar App On A Mission To ReInvent Car Ownership | John Spottiswood
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #234 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas for Customer Contact Week with John…
Breaking Barriers One Conversation At A Time | Sharath Keshava Narayana
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #233 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas earlier this month with Sharath Kes…
Curating Memorable & Profitable Customer Experiences at Molson Coors Beverage Company | Trey Wade
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #232 we are live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas with Trey Wade, Head of Consumer Exp…
CXChronicles Podcast Live At Customer Contact Week, Las Vegas 2024 Day 2 Recap | Kristi Faltorusso
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #231 we are live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas.
This is our CXCP Day 2 recap of the…
CXChronicles Podcast Live At Customer Contact Week, Las Vegas 2024 | Kristi Faltorusso
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #230 we are live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas.
This is our CXCP Day 1 recap of the…
How Customer Onboarding Leads To Customer Success & Retention | Richard Convery
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #229 we welcomed Richard Convery, Founder & CEO of Ascendr based near London, England.
Richard is an expert in effective SaaS custome…
The Art Of Listening & Learning From Your Customers & Employees To Drive Growth & Innovation | Shantel Love
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #228 we welcomed Shantel Love, Global VP of Customer Success Clinical & School Assessment based in Henderson, NV. Shantel is also a k…
How To Deliver World Class QBRs To Your Customers To Drive Sales & Retention
Hey CX Nation,
In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin overhauling your Quarterly Business Reviews (QBRs).
QBRs are one of the easiest ways to make sure that yo…
Building Your Company's Voice of Customer Dashboards & Reporting
Hey CX Nation,
In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin building your company's Voice of Customer Dashboards & Reporting.
VOC or voice of customer has become an…
How Investing In Leadership & Team Yields Amazing Customer Experiences | Mikhail Hutton
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #225 we welcomed Mikhail Hutton, Fractional CEO & CXO based in New York City.
Mikhail has spent the last 10+ years working in a varie…