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CXChronicles Podcast - Podcast

CXChronicles Podcast

 Adrian Brady-Cesana

Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!

CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. 

CXC is constantly focusing on how we can strive to provide great customer experience and service content and information, regardless of your company's industry or space! Visit our website today at www.cxchronicles.com or check us out on Instagram/FB/Twitter using our handle @CXChronicles.

Sales Business Entrepreneurship Management Marketing Entrepreneur Startup
Update frequency
every 9 days
Average duration
36 minutes
Episodes
251
Years Active
2018 - 2025
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CXChronicles Podcast Episode 44 -- CXWeekly Update on What Makes a Great CXRep

CXChronicles Podcast Episode 44 -- CXWeekly Update on What Makes a Great CXRep

In this episode Adrian chats about what makes an awesome CXRep. If you are thinking about getting involved in customer experience or customer service or even sales, basically anywhere that you will b…

00:14:21  |   Wed 28 Nov 2018
CXChronicles Podcast Episode 43 -- with Ilana Brown from Seven Rooms

CXChronicles Podcast Episode 43 -- with Ilana Brown from Seven Rooms

In this episode we talk with Ilana Brown, Director of Customer Success @ Seven Rooms in NYC.

Illana dives into the 4 CX Success Pillars @ Seven Rooms -- and what its taken to build out the customer fa…

00:30:45  |   Mon 19 Nov 2018
CXChronicles Podcast Episode 42 -- CXWeekly Update How to Build a Voice of Customer Program

CXChronicles Podcast Episode 42 -- CXWeekly Update How to Build a Voice of Customer Program

In this episode Adrian chats through 5 steps for how you can build a Voice of Customer program for your start-up, small or medium business. You can gain tons of value by taking the time to speak thro…

00:14:07  |   Mon 22 Oct 2018
CXChronicles Podcast Episode 41 -- CXWeekly Update 6 CX Metrics for Success!

CXChronicles Podcast Episode 41 -- CXWeekly Update 6 CX Metrics for Success!

In this episode Adrian dives into 6 CX metrics to begin tracking for your business's success -- listen today! 

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00:12:39  |   Mon 15 Oct 2018
CXChronicles Podcast Episode 40 -- CXWeekly on Customer Journey Mapping

CXChronicles Podcast Episode 40 -- CXWeekly on Customer Journey Mapping

In this episode Adrian talks through 5 ways that customer journey mapping can help your company today. By mapping your customer journey you force all of the teams and departments inside of your compa…
00:14:35  |   Tue 11 Sep 2018
CXChronicles Podcast Episode 39 -- CXWeekly Update on Complimenting Sales with CX

CXChronicles Podcast Episode 39 -- CXWeekly Update on Complimenting Sales with CX

In this episode of the CXChronicles Podcast Adrian chats with the CXNation about how your should use sound customer experience to optimize your company's sales efforts. By intertwining customer exper…
00:11:04  |   Wed 29 Aug 2018
CXChronicles Podcast Episode 38 -- CXWeekly Update Ways to Improve Your CSAT Reporting!

CXChronicles Podcast Episode 38 -- CXWeekly Update Ways to Improve Your CSAT Reporting!

In this episode Adrian provides 11 things NOT to do while managing your company's CSAT reporting efforts. Learn how to improve and optimize your CSAT activity moving forward.

Reach Out To CXC Today!

S…

00:11:54  |   Thu 23 Aug 2018
CXChronicles Podcast Episode 37 with Julia Lowd, Director of Customer Ops at Betterment

CXChronicles Podcast Episode 37 with Julia Lowd, Director of Customer Ops at Betterment

In this episode we talk to Julia Lowd, Director of Customer Operations at Betterment. Betterment currently has $13.5+ Billion Dollars under management. Betterment is currently based in New York C…
00:27:32  |   Thu 16 Aug 2018
CXChronicles Podcast Episode 36 with Mario Sansalone, Head of CX at Grindr

CXChronicles Podcast Episode 36 with Mario Sansalone, Head of CX at Grindr

In this episode we chat with Mario Sansalone from Grindr. Mario heads up the customer operations teams for over 3.5 million daily users. Mario chats through the 4 CX Success Pillars and highlights ho…
00:36:38  |   Tue 07 Aug 2018
CXChronicles Podcast Episode 35 -- with Shep Hyken, New York Time's Best Selling Author

CXChronicles Podcast Episode 35 -- with Shep Hyken, New York Time's Best Selling Author

Today we chat with Shep Hyken -- a world renown speaker and author on the topic of customer experience, service and client management. Shep has traveled the world speaking with crowds about customers…
00:28:55  |   Tue 31 Jul 2018
CXChronicles Podcast Episode 34 -- Cyrpto, Blockchain and Venture Capital with Ryan O'Connor

CXChronicles Podcast Episode 34 -- Cyrpto, Blockchain and Venture Capital with Ryan O'Connor

In this episode Adrian speaks with Ryan O'Connor a startup, sales and business development professional who's seen it all in career when it comes to venture capital, getting your business off the gro…
00:31:42  |   Tue 24 Jul 2018
CXChronicles Podcast Episode 33 -- with Derek Mihalicz, Head of CX from Unyte in Toronto

CXChronicles Podcast Episode 33 -- with Derek Mihalicz, Head of CX from Unyte in Toronto

I’m super excited for today’s show as we welcome Derek Mihalicz Head of Customer Experience from Unyte Health in Toronto, CN to the CXChronicles Podcast Derek has spent the bulk of his career workin…
00:29:50  |   Tue 17 Jul 2018
CXChronicles Podcast Episode 32 -- CX Weekly Update CX Top Reason Consumer picks Brand

CXChronicles Podcast Episode 32 -- CX Weekly Update CX Top Reason Consumer picks Brand

In this episode Adrian discusses a recent Madallia report, the global leader in customer experience management, together with Ipsos, the leading independent market research company, announced the fin…
00:11:20  |   Mon 09 Jul 2018
CXChronicles Podcast Episode 31 -- with Nate Chai, Head of CX from Thumbtack

CXChronicles Podcast Episode 31 -- with Nate Chai, Head of CX from Thumbtack

In this episode we talk with Nate Chai, Head of Customer Experience Operations @ Thumbtack -- Nate oversees Thumbtack's massive CX team spread between Salt Lake City, San Francisco and the Philippine…
00:37:50  |   Wed 27 Jun 2018
CXChronicles Podcast Episode 30 -- CX Weekly Streaming Services vs. Cable TV CSAT Results

CXChronicles Podcast Episode 30 -- CX Weekly Streaming Services vs. Cable TV CSAT Results

In this episode of CXChronicles Podcast, Adrian and the CX Nation discuss how streaming services like Netflix, Hulu, Amazon TV and others are trouncing the traditional cable companies in customer exp…
00:08:08  |   Wed 13 Jun 2018
CXChronicles Podcast Episode 29 -- CX Weekly Update Tribute to Anthony Bourdain

CXChronicles Podcast Episode 29 -- CX Weekly Update Tribute to Anthony Bourdain

In this episode Adrian does a CX Weekly Update tribute to Anthony Bourdain after the unexpected news this week. Adrian talks about what Anthony Bourdain meant to finding and curating new experiences …
00:10:04  |   Tue 12 Jun 2018
CXChronicles Podcast Episode 28 -- CX Weekly Update, 13 Ideas to Improve your CSAT Reporting

CXChronicles Podcast Episode 28 -- CX Weekly Update, 13 Ideas to Improve your CSAT Reporting

In this CXChronicles CX Weekly Update -- Adrian dives into 13 ideas for how your company + can improve their ability to hone their CSAT (customer satisfaction scoring and surveying). There's a number…
00:10:46  |   Thu 31 May 2018
CXChronicles Podcast Episode 27 -- with Abdullah Khan, Head of Customer Support @ FuboTV

CXChronicles Podcast Episode 27 -- with Abdullah Khan, Head of Customer Support @ FuboTV

In this episode Adrian talks with Abdullah Khan, Head of Customer Support at FuboTV in NYC. Abdullah oversee the entire customer experience at FuboTV and shares his personal customer experience and s…
00:30:57  |   Wed 23 May 2018
CXChronicles Podcast Episode 26 -- with Garrett Smith, Founder of Repcheckup & Pitch and Pivot

CXChronicles Podcast Episode 26 -- with Garrett Smith, Founder of Repcheckup & Pitch and Pivot

Adrian chats with fellow Buffalonian Garett Smith in this episode about customer experience, customer service, sales and working with customers. Garrett share his story about being a sales leader who…
00:31:22  |   Fri 18 May 2018
CXChronicles Podcast Episode 25 -- CX Weekly Update -- 10 Things Not To Do With Your Customer

CXChronicles Podcast Episode 25 -- CX Weekly Update -- 10 Things Not To Do With Your Customer

CX Weekly Update about 10 things to avoid doing while supporting or servicing your customers. Common mistakes that can be costly -- think about positive customer experience.

Reach Out To CXC Today!

Su…

00:06:45  |   Tue 15 May 2018
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