CXChronicles Podcast

In this episode of the CXChronicles Podcast Adrian walks through six different CX roles to consider thinking about while building out your customer experience, customer service, customer success or i…

In this CXWeekly Update Adrian talks about 4 ways that CX has a direct impact on your company's bottom line. We get into the weeds on the 4 CX Pillars: Team, Tools Process and Feedback. Adrian also t…

In this episode of The CXChronicles Podcast, Adrian speaks with Andrew Stapleton, VP of Customer Success at G2 Crowd in Chicago, IL. 

Andrew heads up the customer experience and success team at G2 and…

In this episode of the CXChronicles Podcast Adrian and the CX Nation chats with Erik Huberman, Founder and CEO of Hawke Media. 

Erik Huberman is the founder and CEO of Hawke Media, the fastest growing…

In this episode we talk with Roger Dooley about his entrepreneurial journey & the writing of his books Friction & Brainfluence. 

Roger Dooley is an author and international keynote speaker. His books …

In this episode of the CXChronicles podcast we talk with John DiJulius, Chief Revolution Officer of the DiJulius Group. One of the world's leading experts on customer service training, content & cons…

In this episode of the CXChronicles Podcast Adrian speaks with Dan Gingiss. Dan is a customer experience keynote speaker, consultant, author and podcaster. His career has spanned multiple disciplines…

In this episode of the CXChronicles podcast we speak with Sammy Morhaim CEO of Advantage IO. Throughout the episode we talk about the 4 CX Pillars; Team, Tools, Process & Feedback and how they can im…

In this episode of the CXChronicles Podcast we are thrilled to have Jeff Gothelf onto the show. Jeff & Adrian chat through all of the details that revolve around customer experience, design experienc…

In this episode of the CXChronicles Podcast, Adrian talks about 10 ways you can boost the customer empathy skills within your customer facing teams. 

Developing strong customer interaction skills and …

In this episode of the CXChronicles Podcast Adrian dives into the CXWeekly based all around voice search, smart speakers, alexa, google home, siri and more. The net of it is voice is on the rise but …

In this episode of the CXChronicles Podcast Adrian speaks with Kyle McSlarrow SVP of Customer Experience and Journey Design at Comcast. Kyle tells his story about what it's like working to lead the c…

In this episode of the CXChronicles Podcast we speak with Claire Boscq-Scott a CX expert, author, speaker and Global Guru on the topic of what it takes to manage and serve customers and employees in …

In this episode we talk about some of the key positions for you to have on your company's CX (customer experience) or customer service team. We know that every business is different but in this CXWee…

In this episode of the CXChronicles Podcast Adrian chats with the CXNation about why it is critical to conduct regular customer satisfaction or CSAT surveys inside of your business. Customer feedback…

In this episode of the CXChronicles Podcast we talk about 8 different ways that you can increase your company's focus on customer retention and churn mitigation. The more you can reduce churn -- the …

In this episode we dive into the top 5 reasons why you should always consider your customers right. We know that there's always edge cases to this idea but in general keeping your customer for the lo…

In this CXWeekly update we discuss some tips and ideas for how you can create a CX-minded culture within your business or team. Adrian provides ideas for getting the right group of people together wi…

In this episode Adrian speaks with the CXNation about tips for improving your company's employee experience in 2019. Successful employee experience goes hand in hand with world class customer experie…

In this episode we speak with Allen Beers, Director of Customer Success at Greenhouse in New York City. 

Greenhouse has raised over $110 million dollars in Venture Capital to chance the way that compa…