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CXChronicles Podcast - Podcast

CXChronicles Podcast

Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!

CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. 

CXC is constantly focusing on how we can strive to provide great customer experience and service content and information, regardless of your company's industry or space! Visit our website today at www.cxchronicles.com or check us out on Instagram/FB/Twitter using our handle @CXChronicles.

Sales Business Entrepreneurship Management Marketing Entrepreneur Startup
Update frequency
every 9 days
Average duration
36 minutes
Episodes
251
Years Active
2018 - 2025
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Turning Customers Into Raving Fans | Mario Matulich

Turning Customers Into Raving Fans | Mario Matulich

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #224 we  welcomed Mario Matulich President & Managing Director of Customer Management Practice based in New York City.

Mario and his t…

00:44:16  |   Tue 02 Apr 2024
CXChronicles Podcast 223 with Simon Taylor, CEO & Founder at HYCU

CXChronicles Podcast 223 with Simon Taylor, CEO & Founder at HYCU

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #223 we  welcomed Simon Taylor, the CEO and founder of HYCU, the worlds fastest growing multicloud data protection company. 

Simon has …

00:50:12  |   Tue 19 Mar 2024
CXChronicles Podcast 222 with Sandra Thompson, Founder of Ei Evolution & TEDx Speaker

CXChronicles Podcast 222 with Sandra Thompson, Founder of Ei Evolution & TEDx Speaker

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #222 we  welcomed Sandra Thompson, Founder Director of The Ei Evolution based in London, England. 

The Ei Evolution intends to achieve …

00:49:05  |   Tue 12 Mar 2024
CXChronicles Podcast 221 with Shawn Nason, Founder & CEO at MOFI

CXChronicles Podcast 221 with Shawn Nason, Founder & CEO at MOFI

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #221 we  welcomed Shawn Nason, the Founder and Chief Experience Officer at MOFI based in the Cincinnati, OH area. 

As a former Disney I…

00:43:34  |   Wed 06 Mar 2024
CXChronicles Podcast 220 with Simon Kriss, Leading Voice On AI In CX

CXChronicles Podcast 220 with Simon Kriss, Leading Voice On AI In CX

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #220 we  welcomed Simon Kriss, Leading Voice On AI In CX, Author, Futurist, Board & C-Suite AI Mentor based in Melbourne, Australia. 

S…

00:43:52  |   Wed 28 Feb 2024
CXChronicles Podcast 219 with Bill Waid, Chief Product & Technology Officer at FICO

CXChronicles Podcast 219 with Bill Waid, Chief Product & Technology Officer at FICO

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #219 we  welcomed Bill Waid, Chief Product & Technology Officer at FICO.

FICO is an analytics company helping businesses make better de…

00:35:32  |   Mon 19 Feb 2024
CXChronicles Podcast 218 with Dennis Armbruster, EVP at The Verde Group

CXChronicles Podcast 218 with Dennis Armbruster, EVP at The Verde Group

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #218 we  welcomed Dennis Armbruster, Executive Vice President at The Verde Group. 

The Verde Group is a customer experience consultancy…

00:36:21  |   Tue 06 Feb 2024
CXChronicles Podcast 217 -- CXWeekly Update Core Focus Areas For Great CX In 2024

CXChronicles Podcast 217 -- CXWeekly Update Core Focus Areas For Great CX In 2024

Hey CX Nation,

Here's the first CXWeekly Update from CXC for 2024!

This week's episode I walk through some ideas, goals & CTAs to jump into the new year with your customers & employees.

Don't worry we …

00:13:26  |   Tue 23 Jan 2024
CXChronicles Podcast 216 2024 Goals & CTAs From Adrian, Host of CXCP

CXChronicles Podcast 216 2024 Goals & CTAs From Adrian, Host of CXCP

Hey CX Nation,

This week we did something different to end the year & jump into 2024.

This week's episode I walk through some ideas, goals & CTAs to jump into the new year with your customers & emplo…

00:13:23  |   Wed 27 Dec 2023
CXChronicles Podcast 215 with Steve Portigal, UX Research & User Experience Expert

CXChronicles Podcast 215 with Steve Portigal, UX Research & User Experience Expert

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #215 we  welcomed Steve Portigal, Principal at Portigal Consulting based in Montara, CA. 

Steve works with organizations in two key way…

00:42:47  |   Thu 16 Nov 2023
CXChronicles Podcast 214 with Uku Tomikas, CEO at Messente

CXChronicles Podcast 214 with Uku Tomikas, CEO at Messente

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #214 we  welcomed Uku Tomikas, CEO at Messente Communication based in Tallinn, Estonia. 

Messente is a profitable Estonian startup offe…

00:59:04  |   Wed 01 Nov 2023
CXChronicles Podcast 213 with Rick Elmore, Founder & CEO at Simply Noted

CXChronicles Podcast 213 with Rick Elmore, Founder & CEO at Simply Noted

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #213 we  welcomed Rick Elmore, Founder & CEO at Simply Noted based in Phoenix, AZ. 

Simply Noted is an API-first platform that streamli…

00:52:15  |   Tue 24 Oct 2023
CXChronicles Podcast 212 with Tom Martin, CEO at Glance

CXChronicles Podcast 212 with Tom Martin, CEO at Glance

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #212 we  welcomed Tom Martin, CEO at Glance based in Wakefield, MA. 

Glance makes it easy to provide personal, human-to-human customer …

00:53:11  |   Tue 17 Oct 2023
CXChronicles Podcast 211 with Nicole Pereira, Founder at Remotish & Hubspot Diamond Partner

CXChronicles Podcast 211 with Nicole Pereira, Founder at Remotish & Hubspot Diamond Partner

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #211 we  welcomed Nicole Pereira, Founder & Hubspot Diamond Partner at Remotish based in San Diego, CA. 

At Remotish Nicole and her tea…

00:48:06  |   Tue 10 Oct 2023
CXChronicles Podcast 210 with Terence Chesire, VP of Product Management, Customer & Industry Workflows

CXChronicles Podcast 210 with Terence Chesire, VP of Product Management, Customer & Industry Workflows

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #210 we  welcomed Terence Chesire, VP of Product Management, Customer & Industry Workflows. 

ServiceNow (NYSE: NOW) makes the world wor…

00:45:21  |   Wed 04 Oct 2023
CXChronicles Podcast 209 with Jason Barro Partner at Bain & Co & Founder of NPS Prism

CXChronicles Podcast 209 with Jason Barro Partner at Bain & Co & Founder of NPS Prism

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #209 we  welcomed Jason Barro, Partner at Bain & Co & Founder at NPS Prism. 

Bain & Company is a global consultancy that helps the worl…

00:48:06  |   Thu 21 Sep 2023
CXChonicles Podcast 208 with Lloyed Lobo, Author, Founder & Community Builder

CXChonicles Podcast 208 with Lloyed Lobo, Author, Founder & Community Builder

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #208 we  welcomed Lloyed Lobo,  Author, From Grassroots To Greatness, Co-Founder at Boast.AI & Traction. 

Lloyed Cofounded and helped b…

00:56:56  |   Tue 12 Sep 2023
CXChronicles Podcast 207 with Howard Moodycliffe, CEO at Timetoreply

CXChronicles Podcast 207 with Howard Moodycliffe, CEO at Timetoreply

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #207 we  welcomed Howard Moodycliffe, CEO at Timetoreply based in Capetown, South Africa. 

Timetoreply software empowers your team memb…

00:49:17  |   Mon 28 Aug 2023
CXChronicles Podcast 206 with Marius Laza, Chief Customer Officer at Tidio

CXChronicles Podcast 206 with Marius Laza, Chief Customer Officer at Tidio

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #206 we  welcomed Marius Laza, Chief Customer Officer at Tidio based in San Francisco, CA.

Tidio is a global leader in customer servic…

00:51:38  |   Mon 21 Aug 2023
CXChronicles Podcast 205 with Declan Ivory, VP of Customer Support at Intercom

CXChronicles Podcast 205 with Declan Ivory, VP of Customer Support at Intercom

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #205 we  welcomed Declan Ivory, VP of Customer Support at Intercom based in San Francisco, CA.

Declan is an experienced customer focus…

00:47:02  |   Tue 08 Aug 2023
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