Creative Agency Account Manager Podcast

This podcast is for you if you are managing day to day client relationships in a creative agency. The aim of the podcast is to share insights and tips to help you add more value to the client's business, strengthen your relationships with your clients, develop your skills in account management and grow your agency's business.

Courses Business Education Marketing Management

Update frequency: every 12 days
Average duration: 43 minutes
Episodes: 145
Years Active: 2020 - 2025

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From Lost to Loyal - How to win back clients for exceptional ROI, with Dan Pfister

Welcome to episode 125. Have you ever considered contacting your old clients to see if they’d like to work with you again? If not this episode may change your mind.
Dan Pfister is the master of runni…

00:40:36 | Tue 22 Oct 2024

How a new head of client services impacts the agency, with Emily Brown & Matt Loughlin

Welcome to episode 124. This will be particularly interesting for you if you want to know how much the head of client services role can impact the agency's business.

Listen in if you don’t currently…

00:46:45 | Tue 22 Oct 2024

How to evaluate your agency operations, with Harv Nagra

Welcome to episode 123. This episode will be particularly interesting for you if you're responsible for your agency's internal operations. You might be the operations director, head of project manage…

00:50:58 | Tue 08 Oct 2024

How agency owners create a 'market of one', with Robin Bonn

Welcome to episode 122. This episode will be particularly relevant for you if you're an ambitious agency owner looking to accelerate the growth of your agency.

- Maybe you think you're not standing o…

00:43:31 | Tue 24 Sep 2024

What your clients don't tell you (part 2) with Carey Evans & Simon Rhind-Tutt

Welcome to episode 121. This is part two of a two-part interview with Simon Rhind-Tutt and Carey Evans, who are Co-Founders of Relationship Audits.

If you missed part one, I would really recommend y…

00:52:19 | Tue 03 Sep 2024

What your clients don't tell you (part 1) with Carey Evans and Simon Rhind-Tutt

Welcome to Episode 120, which is the first of two episodes covering my in-depth chat with Carey Evans and Simon Rhind-Tutt, Co-Founders of Relationship Audits®.

I met Simon and Carey many years ago w…

00:41:02 | Tue 20 Aug 2024

Adapt agency services for changing client needs, with David Huckerby and Natasha Jones

Welcome to episode 119. Today's episode is for you if you're curious to understand how another agency works, particularly when it comes to how they manage their client relationships and how they sell…

00:46:54 | Tue 06 Aug 2024

How to productise your agency’s value, with Brian Kessman

Welcome to episode 118. On the last episode, I interviewed the brilliant Tim Williams from Ignition Consulting group about pricing strategies and why agencies need to sell outputs and value and not h…

00:54:06 | Tue 23 Jul 2024

Why time-based pricing doesn’t work for agencies, with Tim Williams

Welcome to episode 117. This episode is going to be very relevant for you if you're responsible for pricing your agency's services.

I first saw Tim Williams, Founding Partner of Ignition Consulting…

00:49:20 | Tue 09 Jul 2024

Why agencies need to re-think project management, with Jack Skeels

Welcome to episode 116. This episode is for you if you are responsible for managing projects in an agency.

This one could be quite controversial, but equally very enlightening because my guest is go…

00:46:32 | Tue 18 Jun 2024

Why selling to prospects and clients is different, with Tim Riesterer

Welcome to episode 115. If you're in agency new business or account management and responsible for contract renewals and account expansion, you're in for a huge treat because Tim Riesterer, author of…

00:48:41 | Tue 04 Jun 2024

How agencies stand out or die, with Gareth Healey

Welcome to Episode 114. If you're an agency owner who wants to stand out in a competitive market, then today's guest has written an entire book about it.
Gareth Healey, author of "STAND OUT OR DIE" j…

00:48:16 | Tue 21 May 2024

From laptop business to multi million dollar agency, with Jarrod Lopiccolo

Welcome to episode 113. This will be particularly inspirational for you if you are currently a small agency owner with aspirations for huge growth. Jared Lopiccolo, CEO & Co-Founder of Noble Studios,…

00:43:03 | Tue 07 May 2024

How to win without pitching, with Shannyn Lee

Welcome to episode 112. I’m joined by Shannyn Lee, Managing Director of Win Without Pitching ®, which is widely recognised by the creative industry as one of the best quality sales training programs …

00:39:41 | Tue 23 Apr 2024

How a workshop culture builds high performing agency teams, with Alison Coward

Welcome to episode 111. This episode will be particularly relevant for you if you're heading up the agency or you're in charge of an agency team.

Alison Coward is the founder of Bracket, a consultan…

00:36:40 | Tue 09 Apr 2024

Selling your agency in 2024, with Jonathan Baker

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