Clintcast
Clintcast brings Clint Maun's innovation and expertise to you via podcast. Clint is nationally recognized for his innovative leadership in healthcare consulting, speaking and research. In under 15 minutes, you'll hear healthcare's best practice stories, tips and anecdotes five days a week. Join us for Clint's unique "twist" on healthcare which is fun, motivational and offers immediately usable ideas!
- Update frequency
- every day
- Average duration
- 9 minutes
- Episodes
- 380
- Years Active
- 2008 - 2010
100-Adopt a Resident
In continuing discussion regarding "passing the survey", one particularly helpful tactic that is effective in improving customer service, even beyond the survey, is an "Adopt a Resident" program. Thi…
00:10:27 |
Fri 01 May 2009
99-All Staff Meetings
"All Staff" meetings already have a stigma of boring, purposeless events thus making things an uphill battle for organizations to even get attendance, much less participation or excitement. Today, Cl…
00:10:33 |
Thu 30 Apr 2009
98-The Willingness Score
In our work with our clients, we have found that a positive tactic that works in improving job performance is the inclusion of a willingness score in the review criteria. This score tracks those “abo…
00:10:55 |
Wed 29 Apr 2009
97-Passing the Survey
Many healthcare organizations are solely focused on “passing the survey” with flying colors as the highlight of their existence. Unfortunately, they may be doing so at the sacrifice of actual custome…
00:10:50 |
Tue 28 Apr 2009
96-Delivering The Unexpected
Great customer service begins with the decision you make each day to go that little bit beyond the expected level of service to instead deliver the unexpected. Many customers already have low expecta…
00:10:48 |
Mon 27 Apr 2009
95-Money Tied to Performance
Evaluating one's performance is often seen as a difficult task, especially in regards to rewards and recognition. It is imperative to help employees be recognized for the difference they make in the …
00:10:54 |
Fri 24 Apr 2009
94-Respected vs Liked
There is a difference between being respected and being liked. Clint discusses how respect goes a lot further in the long run. While it is nice to be liked as well, ultimately a respectful relationsh…
00:11:03 |
Thu 23 Apr 2009
93-Winning Group Attitudes
Winning group attitudes don't come about by pixie-dust. That being the case, what does it take to forge success in group attitude dynamics? Clint contends it starts with the team and should be team-d…
00:11:17 |
Wed 22 Apr 2009
92-Effective Negotiations
Negotiations don't have to have a foregone conclusion of "win-lose". Today, Clint investigates how information, power and time work together in negotiations so you can craft a "win-win" for all parti…
00:11:23 |
Tue 21 Apr 2009
91-Don't Look Back
Satchel Paige once said, “Don’t look back. Something might be gaining on you.” They same is true for our efforts in our organizations and in our lives. You can learn from the past while focusing on t…
00:10:51 |
Mon 20 Apr 2009
90-Staff as Team Leaders
Leadership doesn't have to come with a title - anyone can act in a leadership role if they are able to mobilize and motivate others to action. To this end, Clint elaborates on the concept building le…
00:11:03 |
Fri 17 Apr 2009
89-Mission vs Margin
Many feel that the choice between delivering on mission objectives or maintaining the organization’s margins are two differing tasks. In fact, they are very tightly linked together and must be addres…
00:10:36 |
Thu 16 Apr 2009
88-Email-Friend or Foe?
Email can be a tremendous communication tool. However, it can also be a double-edged sword that impedes accurate communication, when face-to-face interaction is more appropriate. Learn which signs to…
00:11:09 |
Wed 15 Apr 2009
87-Having Fun at Work
Today’s workplace has changed in respect to ‘fun’ while working. More employees today are looking for work environments where fun is allowed to happen spontaneously and frequently, rather than planne…
00:11:09 |
Tue 14 Apr 2009
86-Affordable Housing
Today, Clint meets with representatives from Village on the Isle in Venice, Florida to discuss an innovative affordable housing option that has been developed and implemented at their CCRC.
00:12:53 |
Mon 13 Apr 2009
85-I-We-They
The use of I, We and They can be very indicative of an employee’s position in their organization. Today, Clint discusses what to listen for, what it means and how to move towards more team-based posi…
00:10:51 |
Fri 10 Apr 2009
84-Weenies vs Trolls
Practically every organization has them - weenies and trolls. Who are these employees and how do they impact the organization and its customers? Listen in to find out about these problematic groups a…
00:11:33 |
Thu 09 Apr 2009
83-Re-tooting the Horn
In addressing the Care Crowd Creed item of ‘I make a difference’, what are ways we can ensure that people actually recognize when they do make a difference? In common work environments, it is all too…
00:09:27 |
Wed 08 Apr 2009
82-Passionate Orientation
In further dealing with the topic of employee retention, today Clint discusses the first steps in bringing in your hard won new-hire and providing ‘passionate orientation’ to help ensure your new emp…
00:11:14 |
Tue 07 Apr 2009
81-Data For Staff Retention
Staff retention is as important, if not more important than staff recruitment. That being said, what methods are you using to help keep the prized employees you already have? Today, Clint discusses t…
00:10:56 |
Mon 06 Apr 2009
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