Clintcast
Clintcast brings Clint Maun's innovation and expertise to you via podcast. Clint is nationally recognized for his innovative leadership in healthcare consulting, speaking and research. In under 15 minutes, you'll hear healthcare's best practice stories, tips and anecdotes five days a week. Join us for Clint's unique "twist" on healthcare which is fun, motivational and offers immediately usable ideas!
- Update frequency
- every day
- Average duration
- 9 minutes
- Episodes
- 380
- Years Active
- 2008 - 2010
40-Products vs Services
Though the differences between products and services may seem obvious, in truth, in our everyday consumer culture, we are being trained to see the world in terms of products specifically. To this end…
00:10:50 |
Fri 06 Feb 2009
39-Keeping Score
We are being increasingly saturated with metrics throughout our daily lives, measuring hundreds of factors at every moment. This need to keep score, while good in intention, often becomes so overwhel…
00:10:48 |
Thu 05 Feb 2009
38-Satisfied vs Dazzled
There is a tremendous difference between satisfying a customer and dazzling them. Despite any environmental factors/product features/etc that are initially impressive, the best way to dazzle ultimate…
00:10:54 |
Wed 04 Feb 2009
37-Partnerships
In a world where organizations are becoming increasingly specialized in an effort to remain competitive, there is great benefit to be found when partnerships can be forged to complement each other's …
00:10:55 |
Tue 03 Feb 2009
36-Food, Prizes, Men in Tights
While big successes are obviously great to have, it is highly important to celebrate the little successes too. We've found that the three best ways to celebrate the smaller victories focus around foo…
00:11:32 |
Mon 02 Feb 2009
35-SuperTeams
As Clint has echoed repeatedly this past week, teams are a key factor to successfully tackling practically any task in an organization. To that end, Clint shares ideas on creating 10-12 member 'Super…
00:11:03 |
Fri 30 Jan 2009
34-Recruiting Co-workers
In continuing Clint's principles regarding organizational processes, recruiting good co-workers is another critical function of business, and as such, it needs to be driven by the team, just like tea…
00:10:46 |
Thu 29 Jan 2009
33-Process vs Outcomes
In the healthcare profession, there are processes that we continually strive to improve. That is great that we do this - it is, after all, expected that we strive to get better. How does your custome…
00:11:31 |
Wed 28 Jan 2009
32-Fair
The world isn't fair. We all know this... and yet we still complain that things aren't fair when life doesn't go our way. How do we deal with this situation so it doesn't come to overrule life? Clint…
00:12:33 |
Tue 27 Jan 2009
31-No Family Secrets
Few things can be as destructive to an organization as "Family Secrets" - that tangled mass of rumors, half-truths, grapevines, gossip and such that leads in the opposite direction of team-based, who…
00:12:15 |
Mon 26 Jan 2009
30-Handling Absence/Tardiness
Effectively dealing with absences and tardiness issues requires a different approach than you may have used in the past. In continuing a theme throughout the week, utilizing a team approach can bring…
00:12:42 |
Fri 23 Jan 2009
29-Selecting Co-workers
Bringing on new co-workers is best done as a team effort, especially since the whole team will interact with the candidate once the he/she is hired, not just the hiring manager. To this end, it is cr…
00:12:03 |
Thu 22 Jan 2009
28-Strategic Planning
There is a fine art to strategic planning that will have a strong chance at success in aligning an organization's future direction and outcomes. That said, it is not magic to achieve if you understan…
00:11:34 |
Wed 21 Jan 2009
27-No Excuse Policy
The first step in putting the customers of our work first and foremost is the personal adoption of a No Excuse Policy. What does this entail? Clint will fill you in on the details to this key skill w…
00:11:40 |
Tue 20 Jan 2009
26-Keeping Co-workers
The costs associated with recruiting and training new co-workers is commonly far greater than that spent on retaining the quality employeers already in place. Today, Clint gives you pointers on how t…
00:12:31 |
Mon 19 Jan 2009
25-Outside Enemies
Where are the enemies that hold you back from successes in your organization or even your own work? Clint shares thoughts on how to find these detractors and ways to root them out to boost your produ…
00:10:51 |
Fri 16 Jan 2009
24-The "People" Business
What does it truly mean to be in the "People" Business? A lot of industries and job types that we give special niche names to are in actuality simply all part of the "People" business. Learn how to s…
00:12:05 |
Thu 15 Jan 2009
23-Now!
Finding focus depends greatly upon the concept of "now". Learn to see the difference between the past, current and future versions of "now" and the impact each has on an organization in the grand sch…
00:11:44 |
Wed 14 Jan 2009
22-Creating 50|50s
Finding balance is imperative to your personal and professional life. The daily question is how to do it. Today, Clint provides a technique he calls creating 50|50s that can help you with this lifelo…
00:11:14 |
Tue 13 Jan 2009
21-Come With Me
These three powerful words can make a world of difference in your daily customer service efforts. Learn from Clint how you can step up your performance by adopting this simple strategy.
00:12:08 |
Mon 12 Jan 2009
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