Clintcast
Clintcast brings Clint Maun's innovation and expertise to you via podcast. Clint is nationally recognized for his innovative leadership in healthcare consulting, speaking and research. In under 15 minutes, you'll hear healthcare's best practice stories, tips and anecdotes five days a week. Join us for Clint's unique "twist" on healthcare which is fun, motivational and offers immediately usable ideas!
- Update frequency
- every day
- Average duration
- 9 minutes
- Episodes
- 380
- Years Active
- 2008 - 2010
60-Power of Rapid Cycle Teams
Research shows that teams usually accomplish more than individuals. Creating teams to accomplish goals seems innocuous enough, however, there are some important guidelines to bear in mind if you want…
00:11:05 |
Fri 06 Mar 2009
59-Handling Passive Aggressive Behavior
Passive aggressive behaviors can unfortunately be found in large supply in the healthcare profession. The key to eliminating these wasteful and destructive forces lies in dealing with it at the lowes…
00:10:57 |
Thu 05 Mar 2009
58-Bet Your Paycheck
Great ideas are wonderful - the world needs lots of solutions! However, being solution-oriented requires more than just brainstorming. It requires commitment to execute ideas into fruition on a scale…
00:10:36 |
Wed 04 Mar 2009
57-Alzheimers Breakthrough
As healthcare providers, we have many current processes and techniques for helping clients in our care in regards to Alzheimers. While no one wants to deprive these patients of quality treatments and…
00:11:18 |
Tue 03 Mar 2009
56-Working at the 'Home'
Employment in healthcare can be very different compared with other professions. It can sometimes be very difficult to appreciate your unique abilities and talents that you use daily to succeed in hea…
00:10:49 |
Mon 02 Mar 2009
55-Shift Report
In a track and field relay race, the most critical portions of the race are the transitions where the runners exchange the baton while running at full speed. When this effort fails, the whole race su…
00:11:33 |
Fri 27 Feb 2009
54-Problem Solving vs Decision Making
While the two may seem similar on the surface, there is a vast difference between problem solving and decision making. Unfortunately, many organizations don't put enough effort into making problem so…
00:10:56 |
Thu 26 Feb 2009
53-The Care Crowd Creed
Every organization needs a positive direction and means to get there in order to succeed. Today, Clint lays out words to live by for the Care Crowd itself- 1) Healthcare is cool 2) Customers are grea…
00:10:48 |
Wed 25 Feb 2009
52-Seabiscuit
In the case of the famous racehorse, Seabiscuit, it can be viewed that the horse was not the ultimate 'underdog' as portrayed commonly in history. Instead, the case can be made that in fact, the winn…
00:10:42 |
Tue 24 Feb 2009
51-'Old' People
For most of our listeners in healthcare, they are in the 'people' business. Specifically, 'old' people are the focus of their customer service skills. To this end, it is critical for us to develop a …
00:10:40 |
Mon 23 Feb 2009
50-Meeting Leading
Meetings are often seen as a 'necessary' evil. The trick is they don't necessarily have to actually 'be' evil. To the contrary, when organized, executed and followed through on properly, meetings can…
00:11:42 |
Fri 20 Feb 2009
49-7 Sets up 17
In healthcare, our customer service goal is to deliver a full 24 hours of quality care. The reality is that out of these 24 hours, 7 hours specifically usually have a profound effect on the effective…
00:11:01 |
Thu 19 Feb 2009
48-The 6 P's of Sales
'Sales' doesn't have to be pre-conceived as a 'dirty word' in the healthcare profession. Being 'sales ready' is actually a great position to be in when the opportunity arises to match up customers wi…
00:11:04 |
Wed 18 Feb 2009
47-The Reorganizing Illusion
Not all reorganization efforts actually result in progress. Somethimes they have quite the opposite effect, resulting in 'confusion, inefficiency and demoralization', throwing the organization even f…
00:10:49 |
Tue 17 Feb 2009
46-Answer the Phone
Few things can improve your customer service as much as picking up the phone properly. Our society has gotten more and more complacent about phone communications, and yet, it is still the primary mea…
00:11:47 |
Mon 16 Feb 2009
45-Cycle of Doom Meetings
There is a vast difference between leadership meetings and cycle of doom meetings. Learning to make sure we always employ WWW as required outcomes will help to guarantee that the money, time and ener…
00:11:01 |
Fri 13 Feb 2009
44-Floating Staff
Unfortunately, there are often times when staffing needs exceed staffing realities. Hence was created the concept of floating staff to cover these times. When these events become fairly routine, it i…
00:11:05 |
Thu 12 Feb 2009
43-Get up!
It sounds simple enough to get up and go to work, yet many of us have a hard time each day getting up and going because we are already predisposed to lamenting the conditions we will face when we get…
00:10:36 |
Wed 11 Feb 2009
42-The Chicken Lady
Who is the chicken lady? She is the one with the power. Listen in to hear Clint discuss the topic of power within an organization and ways in which we can empower people to get the overall goals of t…
00:11:13 |
Tue 10 Feb 2009
41-Difficult Customers
Difficult customers are a problem we all encounter in life. How we choose to deal with them is key to our customer service skills. Clint discusses techniques for engaging and managing these customers…
00:11:14 |
Mon 09 Feb 2009
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