Clintcast
Clintcast brings Clint Maun's innovation and expertise to you via podcast. Clint is nationally recognized for his innovative leadership in healthcare consulting, speaking and research. In under 15 minutes, you'll hear healthcare's best practice stories, tips and anecdotes five days a week. Join us for Clint's unique "twist" on healthcare which is fun, motivational and offers immediately usable ideas!
- Update frequency
- every day
- Average duration
- 9 minutes
- Episodes
- 380
- Years Active
- 2008 - 2010
200-Partnerships With Churches
A critical piece of the revenue enhancement puzzle is the ability/need to have and foster partnerships. For many healthcare organizations, one such partnership is a pairing with a church/religious or…
00:08:00 |
Fri 18 Sep 2009
199-Somewhere Over The Rainbow
We all know the song Somewhere Over the Rainbow. Today Clint discusses how this concept can be used as a metaphor for that vision of something that is currently out of reach, but with some optimism a…
00:08:04 |
Thu 17 Sep 2009
198-Why Stay
The healthcare profession is not the right place for everyone. It takes a special sort of person to not only succeed but to thrive in this lifework. That being the case, we inevitably have some co-wo…
00:08:03 |
Wed 16 Sep 2009
197-I Have The Time
In the healthcare (people) business, our customers do not want our excuses and stories. They instead need our service. There are a series of skills we all need to master that can help us not only add…
00:08:03 |
Tue 15 Sep 2009
196-Pleasant Surprises
There are hopefully many events that occur in our profession that are unexpected positives that impact our days. These are great and are definitely needed. Pleasant surprises are commonly those littl…
00:08:04 |
Mon 14 Sep 2009
195-Common Ground
In negotiation situations, most people act from a win-lose strategy, a ‘win’ for the self, a ‘lose’ for the opponent. Because both parties utilize this same strategy, it usually decays into a lose-lo…
00:07:56 |
Fri 11 Sep 2009
194-Multiple Plate Spinning
You’ve likely seen plate spinners before - those folks that spin up an overwhelming number of plates on poles and manage to keep them all going as friction works it magic on each one. Life in healthc…
00:08:05 |
Thu 10 Sep 2009
193-Banking Relationships
We all inhabit a planet that is co-inhabited by lots of other people, most of which are very different from you. Many people spend their lives narrowing down the relationships they have with other pe…
00:08:09 |
Wed 09 Sep 2009
192-Excellence-What Is It?
The pursuit of excellence brings up a whole host of questions one must address, perhaps which the most key is defining/recognizing excellence in the first place, so you will know when you’re there. T…
00:07:58 |
Tue 08 Sep 2009
191-Growing And Marketing Excellent Customer Service
So you’ve got great customer service... that’s wonderful, but how do you put that good effort to further use? Organizations need to have a solid process in place for not only capturing quantitative d…
00:08:06 |
Mon 07 Sep 2009
190-Handling Difficult Families
For many of our customers, we get a bonus in that they often come with families concerned about that loved one. Yes, some of them can be difficult and can induce extra stress and tasks to our staff, …
00:08:11 |
Fri 04 Sep 2009
189-Staying Up
The secret to motivation (staying up) is highly sought after by many people. The answer lies within making the decision that you and you alone are responsible for your inner happiness and motivation.…
00:08:11 |
Thu 03 Sep 2009
188-Starting With Me
When organizations undergo a major (or even minor) culture change, it is often discovered that the starting point for the change does not originate ‘at the top’ (even though the initial commitment de…
00:08:13 |
Wed 02 Sep 2009
187-Outrunning The Bear
Healthcare organizations today are up against many factors that can affect successes and outcomes. Like the joke goes, sometimes the key it isn’t worrying about outrunning the bear, but rather the ot…
00:08:03 |
Tue 01 Sep 2009
186-Taking Responsibility
Empowerment to the people! It is great when employees of all levels are empowered to help solve problems with the organization. The greatest part though is that individuals can choose for many issues…
00:08:03 |
Mon 31 Aug 2009
185-Citizenship
Today’s organizations are undergoing a change in the traditional parent-child management structure. If we can help instill a more ‘citizen’-based approach whereby all employees are required to partic…
00:08:04 |
Fri 28 Aug 2009
184-The Customer Experience
In our daily work with our customers, the services we provide should be top notch. However, there is ultimately a higher level we should be striving to attain which is success in the realm of the cus…
00:08:04 |
Thu 27 Aug 2009
183-Employee Orientation
Getting new employees up to speed is a critical process, both for the new hire and the current staff. Everyone has lots to gain by getting it right and doing the orientation process effectively. Many…
00:08:05 |
Wed 26 Aug 2009
182-Marketing vs Sales
The marketing and sales processes are similar and are both required for organizational success, but they have some differences that are critical to understand. Marketing is about positioning and targ…
00:08:10 |
Tue 25 Aug 2009
181-Avoiding People
It’s a simple fact - we’re in the people business, and as such, it is highly unlikely you can avoid people interactions with any regularity, nor should you. This profession requires interactions, and…
00:08:04 |
Mon 24 Aug 2009
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