Business Infrastructure - Curing Back Office Blues
Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.
- Update frequency
- every 6 days
- Average duration
- 39 minutes
- Episodes
- 302
- Years Active
- 2018 - 2024
121: Let's Improve a D-I-Y Product Kitting Process with Sebastian & Melanie Flores
At 14-years-old, Sebastian Flores is CEO of OctoGifts. What started as a unique handmade gift for his sweet-toothed friend, has now blossomed into a viable small business. Melanie Flores, his mom, le…
120: Let's Visualize Data with Piktochart featuring Ai Ching Goh
Following her last corporate job Ai Ching Goh vowed, “No more Monday blues!” She knows the tedium of digesting reports filled with mounds of numerical data. There had to be a more impactful way to re…
119: Let's Improve a Lead-to-Customer Conversion Process
All businesses compete for mindshare. Getting it is exciting! But what happens beyond getting attention? How do you go from clicks and views to money in the bank? The answer can stump even the most s…
118: Let's Streamline Video Editing with rVidi - Featuring Janice Jensen
When Twitter burst onto the scene in 2006, Janice Jensen studied its use of 140 characters. She figured video would be the next big thing. And her sister agreed. Their foresight led to the creation o…
117: Let's Design a Commercialization Process with Clarence Levy & Derek Gauthier
Go big or go home - a fitting mantra for Clarence Levy and Derek Gauthier. As the Co-Founders of MorTec Innovation, these engineers turned entrepreneurs have big plans for their emerging company. It …
116: Developing a Framework to Scale Your Idea
When Alicia Butler Pierre started Equilibria, she provided a hodgepodge of various services. A friend challenged her to figure out how to streamline and package her services. This gave birth to the K…
115: Scaling from Zero to 100,000 Active Customers with Tom Kulzer
What started as a side job selling wireless modems eventually led to Tom Kulzer creating the world’s first email automation tool, AWeber. As demand grew, he assembled a team and they built a business…
114: Validating Software Product Ideas with Ronan Walsh
Digital technology is great for streamlining various back-office operations. With it being in abundance, validating ideas to offer software as a service (SaaS) is critical. Yet, Ronan Walsh warns, “M…
113: Educating Students During a Pandemic with Rachna Nath
COVID-19 leveled the playing field of veteran and neophyte teachers alike. The sudden pivot to remote instruction forced technology adoption at a record pace. But the steep learning curve hasn’t slow…
112: Planning & Conducting Remote Events with Kimberly Fennell
When Kimberly Fennell graduated from college, she had trouble finding a full-time job. A chance reading of Entrepreneur magazine sparked the idea to start a business support company. 17 years later, …
111: Leading Data-Driven Improvements with Christine Yeager
Being amicable doesn’t mean you can’t get the job done. And Christine Yeager is living proof. She’s quickly moved up the ranks at one of the world’s most recognized brands and leads large-scale data …
110: Outsourcing Content Creation with Nigel Washington
Content is the currency of choice in the Digital Age. You must have a system for consistently producing and distributing it. And not just any content, but content that attracts leads and converts the…
109: Boosting Customer Experience in Contact Centres with Marianne Rutz
Providing excellent customer support is just as important as the goods and services you offer. Effective communication is vital to creating a positive customer experience. Despite your team’s technic…
108: Improving I.T. Project Delivery with Joseph Garfield
Joseph Garfield knows what it means to work his way up from the bottom. His entrée into technology started as an I.T. help desk operator. Over time, he advanced from being a “doer” to a strategist wh…
107: Leveling Up Health Data Security with Susan Blais
“Know your workflows!” Sage advice from Susan Blais as she described her experience in choosing the best technologies to optimize her sales and client engagement processes. As a Long-Term Care Profes…
106: Re-engineering In-Person Operations with John Stoj
After years of climbing the Wall Street corporate ladder, financial advisor John Stoj became disillusioned with false promises of outperforming the market. He eventually started a sushi delivery comp…
105: Streamlining Podcast Production with Berthine Crèvecoeur West
Eagerly anticipating the release of another podcast episode, one day Berthine Crèvecoeur West found herself forgetting some critical steps. So this award-winning podcaster and global diversity and i…
104: Improving Workplace Communication with Bill Kurzeja
Being in the Army taught Bill Kurzeja the importance of leadership as he quickly moved up the ranks. Upon transitioning back to the civilian world, he realized his ability to lead was only as good a…
103: Making the Case for Small Business Operations with Alicia Butler Pierre featuring Maegan Lane
This Season 8 finale is different – it’s not Alicia Butler Pierre’s typical monologue. She’s joined by her 13-year-old goddaughter, Maegan Lane - a budding teen entrepreneur and COO of a clothing st…
102: Everything You Need to Know About COOs with Mohammad Ali Ajlouni
Mohammad Ali may not float like a butterfly or sting like a bee, like the famous boxer by the same name, but he is a champion – a champion of operations. With over 37 years of combined experience as …