Business Infrastructure - Curing Back Office Blues
Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.
- Update frequency
- every 6 days
- Average duration
- 39 minutes
- Episodes
- 302
- Years Active
- 2018 - 2024
101: Creating a Learning Culture to Enhance Operations with Jay Hassell
According to Jay Hassell, “Getting things done requires a culture of learning.” As the COO of Novologic, he advocates for people and company culture as the key ingredients for improving operations. …
100: Podcasting with Purpose featuring Jared Easley
We did it – this is our 100th episode! And joining us to celebrate this milestone is Jared Easley, the co-founder of Podcast Movement. In this episode, Jared reveals how his military experiences an…
099: Pivoting Operations During a Pandemic with Marshall Freeman
Marshall Freeman is the COO of the Atlanta Police Foundation (APF), a non-profit organization on a mission to make Atlanta America’s safest large city. In this episode, he details why the APF’s publi…
098: Producing a Hit TV Show with Janice Jensen
TV Producers have more in common with COOs and Project Managers than you might think. As Emmy-nominated producer Janice Jensen explains, “We’re all responsible for putting together the pieces” to del…
097: Operating Like the Fortune 500 with Jon Reid
Jon Reid’s exposure to operations, auditing, and finance began during his tenure at General Electric. That experience serves as the cornerstone of his longevity as a C-suite executive and advisor. In…
096: Using Customer Intelligence to Improve Operations with Adam Hayes
“If you don’t have customers, you don’t have a business,” and this is why “You have to always think about continuous improvement.” Wise words from Adam Hayes, a civil engineer who now consults and se…
095: Finding the Right Model to Improve Operations with Elzie Flenard
Operational excellence and business infrastructure are common threads throughout Elzie Flenard’s career. As a former electronics engineer and operations manager, turned podcast producer, he can attes…
094: Retooling Operations for Customer Success with David Ellin
As technology and customers become smarter so does the expectation for companies to be faster, better, and cheaper. Back-office workflows now go beyond order-to-delivery, procure-to-pay, and intake-t…
093: Supporting People in Charge of Operations with Marvell Allen
With a background in cultural anthropology, certified coaching, and leadership development, Marvell Allen brings a distinct perspective to her C-suite clients. She has a particular knack for helping …
092: Preparing for the Unexpected in Daily Operations with Joseph Powell
“Operations is the most important part of doing your business,” says Joseph Powell. As the founder of TenDollarTutors.com and the creator of the ThinkSmart Whiteboard app, he knows firsthand the impo…
091: Debunking COO Myths with Maria Jones
Maria Jones describes Chief Operating Officers (COOs) as the “Innovators of execution.” Their role as second-in-command to CEOs is vital to business continuity and delivering on sales promises. Yet, …
090: Rebounding After Disaster Strikes with Alicia Butler Pierre
Disaster comes in many forms and we don’t always know when it will strike. Developing contingency plans to plan for and recover from the aftermath isn’t an easy sell, especially when companies are ri…
089: Understanding the Value of COOs with Bill Shepard
Wingman. The No. 2. The Second-in-Command – all of these terms describe the Chief Operating Officer (COO). When Bill Shepard pivoted from a 25+ year tenure in the C-suite to independent consulting, h…
088: Partnering for Profit with Keith L. Scott
Business partnerships don’t have to end badly. K.L. Scott & Associates is proof. When Keith L. Scott started this process management consultancy, he wanted to do everything himself. Two years in, h…
087: Growing Past Bootstrapping with Chitra Lele
After getting blacklisted from a Silicon Valley company, Chitra Lele decided to start her own software consultancy. She realized entrepreneurship was the only way to achieve her vision of working fo…
086: Selecting Business Partners with Jason Duncan
Great leaders surround themselves with smart people. But when it comes to business partnerships, “Proceed with extreme caution,” warns Jason Duncan. As the founder of a fast-growing lighting compa…
085: Scaling Back Before Scaling Up with Dr. Terica Pearson
Dr. Terica Pearson spent her first year in business learning the ropes and getting key processes in place. By year four, she had a full staff of people to help scale her insurance agency. But after…
084: Niching to Scale with Meredith Moore
Meredith Moore isn’t afraid to pivot. As the CEO of Artisan Financial Strategies, she realized she’d have to break free of the traditional financial planning model if she was to realize her dream of…
083: Downsizing & Rebuilding a Team with Mike Moll
When Mike Moll’s social media consultancy grew rapidly, he immediately hired more people. But he soon realized he didn’t have the bandwidth or business infrastructure to scale at the same rate as his…
082: Scaling with SEO with Don Sevcik
Have you ever put your business on hiatus so that you could recalibrate? That’s what Don Sevcik, CEO of MathCelebrity.com, did and it paid off handsomely. After five years in business, his company …