Business Infrastructure - Curing Back Office Blues

In this episode, Alicia shares things she observed during a recent trip to Cuba and how those observations apply to how we run our small businesses. A notable observation was the admirable and contin…

According to quality expert Jarvis Gray, assessing the culture of an organization is one of the first things to consider when improving processes to ensure better quality. As a certified Project Mana…

In this episode, entrepreneur Andrea D. Smith provides a practical and easy-to-remember definition of marketing. And she explains that it is NOT the same as sales. In fact, Andrea and Alicia talk abo…

Look at any generic small business conference or workshop and the likelihood that a discussion on operations will be included is infinitesimally small. Oftentimes fast-growing companies looking for h…

Imagine if you could grow your business 10x faster. Better yet, imagine if your business could be “infinitely scalable.” How? Through artificial intelligence (AI). According to Scott Evans, founder a…

“Know Thyself.” Thousands of years later, this ancient adage still rings true. In this episode, Keith Finger opens up about how globetrotting solo across 10 countries in a four-month period led to a …

In this heartfelt episode, serial entrepreneur and real estate mogul, Nia Imani, explains how her personal mantra of “demonstrate, duplicate and delegate,” has enabled her to create and implement key…

At just 15-years-old, Sharron Lee knew she wanted to be an entrepreneur. Her dreams came true when she opened her seafood restaurant — just one of several businesses she’d successfully start, grow an…

Tim Fulton is no stranger to business infrastructure. In fact, he’s built and sold several businesses in his 30+ year career as an entrepreneur and small business advisor, executive coach, and facili…

“The fortune is in the follow-up,” proclaims Corey Moore as he kicks off the first show of the Business Infrastructure podcast’s second season. Corey, a serial entrepreneur, is the owner of Atlanta’s…

Technical Writer, Process Analyst, Lean Six Sigma Consultant, Black Belt, Master Black Belt…with all the process-related resources available, who exactly do you need to hire to improve your company’s…

Do you feel stressed out? Maybe a weekend hike can help! According to a 2018 report by the Journal of Travel Research, backpacking is not only good for your physical health, but for your mental healt…

The digital revolution is here and there’s no turning back! We are increasingly becoming more dependent on web-based apps and software technologies as tools to facilitate and enhance the way we commu…

Being an entrepreneur can be lonely, even if competent staff surround you. The daily decisions to make are innumerable, the pressure is high and giving up is not an option. Sometimes you just need a …

Think the lean methodology is only for large corporations and government entities? Well, think again! This episode features John Kamp, an entrepreneur, Lean Six Sigma expert, Project Management Profe…

Do you need to hire more people for your small business, but feel that good help is hard to find? Listen as my first guest and serial entrepreneur, Essie Escobedo, explains that good help is out ther…

Have you ever heard the expression, “The devil is in the details?” In terms of small businesses, the “devil” represents those proverbial landmines, booby-traps, and gotchas that lurk in the backgroun…

Necessity is the mother of invention. History teaches us this is true wherever there is a need to do things more efficiently and effectively. Business infrastructure is needed wherever there is more …

Unmanageable fast growth usually makes the decision to invest in business infrastructure a no-brainer. But what if it’s too late? In this episode, you’ll learn the ideal time to implement business in…

It takes guts, grit, and gumption to start a business. Taking it to the next level, whatever that level might be for your company, requires the right people, processes and tools. It might also requir…