Business Infrastructure - Curing Back Office Blues
Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.
- Update frequency
- every 6 days
- Average duration
- 39 minutes
- Episodes
- 302
- Years Active
- 2018 - 2024
081: Outsourcing Core Competencies with Phoebe Cornog
"We just made really good money while being on the beach!” exclaimed Phoebe Cornog, CEO and Co-Founder of the Pandr Design Co. She recounted the day she and her business partner realized the impact …
080: Pivoting into a New Niche with Marco Champion
Marco Champion thought he’d have to forfeit his dream of being a professional skateboarder when he was struck and run over by a car during his teens. Told he’d never walk again, he decided rather th…
079: Dissolving Toxic Partnerships with Dr. Lewena Bayer
When Dr. Lewena Bayer and her friend worked in hospitality, they complained to each other about how rude people were. They never imagined they would start a company to teach civility in the workplac…
078: Scaling Through Tragedy with Karla Nelson
“Life is like a bleep,” explains Karla Nelson. When the market crashed in 2008, she sprang into action and shifted careers. A year later her husband, and the CFO of their three businesses, was diag…
077: Process Mapping with Alicia Butler Pierre
Process maps are more than just boxes connected with arrows. When done correctly, they can help you understand where bottlenecks exist, how long it takes to make your product or deliver a service, a…
076: Thalia Toha's Goal Setting Process
Thalia Toha has cracked the code for setting and achieving your BHAG (Big, Hairy, Audacious Goal). As a long-time trusted advisor to high earners and achievers, she knows what it takes to focus on t…
075: Jenny Jones' Building Business Credit Process
Every business needs money to grow and sustain itself. Did you know that 75% of all business loans are denied because of fraud? Jenny Jones learned this the hard way after repeated loan rejections. …
074: Love Hudson-Maggio's Data Management Process
When it comes to marketing data, your small business might have more in common with Google, Facebook and Amazon than you think. According to Love Hudson-Maggio, whether you’re collecting data from tw…
073: Wes Graham's Primer on Process Improvement
What do peanut butter, gas gauges, coffee, and flat tires have in common? Leave it to Wes Graham to explain. As an Industrial Engineer and Lean Six Sigma Master Black Belt, he uses clever analogies…
072: Gifford Pace's Inventory Management Process
As demand increases for your tangible goods, you will inevitably have to streamline your order-to-delivery process to ensure customer satisfaction. Outsourcing inventory management represents an opp…
071: Damon Burton's Scaling with Quality Control Process
Good things come to those who wait…and persistently work toward their goal. Damon Burton knows this all too well. As the founder of SEO National, he made a conscious decision to scale and increase …
070: Mariela Dabbah's Building an Alliance Process
“al·li·ance - a union or association formed for mutual benefit.” Mariela Dabbah says every leader should have 10-15 strong alliances to assist in career navigation and professional development. As …
069: Calvin Williams' Service Delivery Process
Calvin Williams, Jr. is on a mission. He believes wealth management services should be accessible to all people, not just the uber-rich. As such, he started Freeman Capital – an award-winning FinTe…
068: Anne Sugar's Hiring to Scale Process
Positioning your company for hyper-growth requires “leveling up” people as well as processes and tools. Many leaders (and investors) interpret leveling up as replacing existing personnel with more q…
067: Trace Blackmore's Documenting SOPs Process
When Trace Blackmore started getting information out of his head and onto paper, great things happened in his business. His 16-year-old industrial water treatment company has defied the small busine…
066: Diana Wu David's Pricing Process
As a former Financial Times executive with a background in economics, Diana Wu David knows a thing or two about pricing. The price you charge for your product or service directly reflects its percei…
065: Jason Smith's Sales Synergistics Process
EVERY business exists to make money. Without it, they will surely fail. This #1 need kickstarts the sales process and it’s the reason we’re kicking off Season 6 (Profitable Processes) with the top…
REPLAY: The Lean Methodology - What It Is and How to Apply It to Your Small Business
Think the lean methodology is only for large corporations and government entities? Well think again! John Kamp is an entrepreneur, Lean Six Sigma expert, Project Management Professional, instructor a…
064: The One Thing You Need to Know About Process Improvement - Alicia Butler Pierre
Processes not only ensure consistency with how you make a product or deliver a service, but they directly impact your customer’s experience. In this Season 5 finale, Alicia Butler Pierre, host of th…
063: The One Thing You Need to Know About Delivering Difficult News - Liz Kislik
As you lead your company through growth spurts, you may realize that it’s time to “level up” your business infrastructure. But how you communicate the need to upgrade people, processes and tools is j…