Business Infrastructure - Curing Back Office Blues
Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.
- Update frequency
- every 6 days
- Average duration
- 39 minutes
- Episodes
- 302
- Years Active
- 2018 - 2024
161: What is Six Sigma and How Does it Lead to Operational Excellence? A Masterclass with Dr. Frank Barsi
Back in the early ‘70s, Dr. Frank Barsi escaped communist Hungary in the cover of night. He swam his way to Austria and eventually arrived in America with literally just the clothes on his back. Dete…
160: Leveraging Data and Analytics for Operational Excellence with Michiko Wolcott
Let’s be honest, talking about data (and business infrastructure) might not seem like the most exciting thing. Too often we associate these topics with machinery and not humans! That’s why Michiko Wo…
159: The Toyota Way for Achieving Operational Excellence: A Masterclass with Dr. Jeffrey K. Liker
When Dr. Jeffrey K. Liker began working at the University of Michigan, he was asked to be part of a research team to study American and Asian car manufacturers. One company stood out – Toyota. He the…
158: Using Regenerative Thinking to Achieve Operational Excellence with Carol Sanford
Carol Sanford has 40+ years of experience working with leaders of companies looking to grow and change the world for the better. As she puts it, “My essence is to disrupt certainty.” But let’s be cle…
157: Tim Dooner Explains Operational Excellence in Transportation and Supply Chains
Supply chains represent the people, processes, and technology required to move goods and services from production to consumption. And yes, every organization has one. Airplanes, railcars, ships, truc…
156: How Emily Thompson Achieves Operational Excellence in Small Batch Retail
Emily Thompson epitomizes being boss. In fact, six years ago she co-founded a podcast by the same name, and it quickly became a formidable movement for creatives around the world. But her success did…
155: Diversity, Digital Transformation & Pricing While Black with Alicia Butler Pierre
Hi, I’m Alicia and for many years, pricing was admittedly my Achilles heel in my business. With so many pricing models and strategies to choose from, I always found it easier to price products than s…
154: Diversity, Digital Transformation & Navigating Changes at Work with Dr. Soliman
As a physician, scientist, MBA, and certified life coach, Dr. Soliman is a self-described lifelong learner. One important lesson he’s learned is that, as leaders, we make many energy-depleting decisi…
153: Diversity, Digital Transformation & Advancing Revenue Operations
As an Executive VP at HubSpot, Alison Elworthy witnessed the company’s diversity evolution up close. Now, she’s advocating for diversity among departments that receive investment priority. In this ep…
152: Diversity, Digital Transformation & Dressing for Success with Elsa Isaac
What do Katie Couric, Lenny Kravitz, and Marie Forleo all have in common? They've all been styled by Elsa Isaac. As a preeminent wardrobe fashion stylist, she draws from her Eritrean heritage to tail…
151: Diversity, Digital Transformation & Planning Special Events with Jennifer Wang
Jennifer Wang began her career with a major advantage. Being Chinese-American, speaking fluent Japanese, and having lived in multiple countries as a child afforded her an appreciation for cultural di…
150: Diversity, Digital Transformation & Becoming a CEO in Silicon Valley with Shellye Archambeau
Attend a top-ranked university, check. Move up the ranks at IBM, check. Become a CEO by age 40, check. Shellye Archambeau is unapologetically ambitious and achieves what she believes. But it’s not by…
149: Diversity, Digital Transformation & Pitching Media with Steven Cuoco
When it comes to traditional and new media, Steven Cuoco has been there and done that. So, when he describes himself as the “WikiLeaks of Public Relations,” it’s for good reason. In this episode, he …
148: Diversity, Digital Transformation & Women's Economic Empowerment with Lily Allen-Dueñas
Lily Allen-Dueñas is a modern Renaissance woman. Her work in marketing, the arts, and yoga has led her to teach and interact with women around the world. Now, as the Interim Executive Director of The…
147: Diversity, Digital Transformation & Hiring Veterans with Len Samborowski
Len Samborowski moved up the ranks to become a Colonel in the U.S. Army. Realizing he would not become a General, he retired after 30 years. Transitioning to civilian life led him to an assistant foo…
146: Diversity, Digital Transformation & Managing Multi-Generational Teams with Tonia Morris
Tonia Morris noticed shifts in team makeup as she climbed the corporate ladder. Teams were composed of diverse generations which led to challenges and opportunities. After she became an Executive VP …
145: Diversity, Digital Transformation & Transcending Cerebral Palsy with Gregory Brown
Gregory Brown’s mother was told her son would never graduate high school. Not only did he finish high school without attending special education courses, but he also graduated from college. He never …
144: Diversity, Digital Transformation & Coaching Parents with Punam Saxena
When Punam Saxena’s family relocated to a small town in Georgia, her neighbors asked what tribe they belonged to. They mistakenly thought her family was Native American, not Indians from India. Growi…
143: Diversity, Digital Transformation and Workforce Development with Jesse Torres
Jesse Torres is the American-born son of Mexican immigrant parents. Growing up in multi-cultural Los Angeles, he’s not uncomfortable being around people who looked different from him. So, as he grew …
142: How I Scaled the Business Infrastructure Podcast with Alicia Butler Pierre
We’ve come to the end of another amazing season of the Business Infrastructure podcast. In this episode, Alicia does her traditional end-of-season monologue, but with a twist – she talks about the pe…