A Server's Journey
A Server's Journey started after years of taking the wrong path. Rocky DeStefano combines the lessons he’s learned in over thirty four years of leadership into this one hope: that he can help lessen the learning curve for people in all levels of the service community. Join us in the studio to take deep dives with our special guests into what makes the best leaders of our time not just good, but great. Week by week, our producers strive to gather in one place the top knowledge on employee retention, customer satisfaction, bottom line growth, company culture, community service, and more.
- Update frequency
- every 6 days
- Average duration
- 26 minutes
- Episodes
- 242
- Years Active
- 2018 - 2021
Fearless Faith (Part 2): Dan Wheeler on His Miraculous Story
Join us for Part 2 of Dan Wheeler's journey through one of his life's most trying times. The QVC television host talks more miracles surrounding his wife's death and the facade that fame holds to the…
Fearless Faith: Dan Wheeler on Grief, Purpose, and Not Retiring to the Golf Course
This edition of a Server's Journey brings you special guest Dan Wheeler, a tv host with a 40 year career in television broadcasting. While Dan's professional life thrived, his personal life came crum…
A Server's Moment: Conversation Without A Motive
Take time out of your day to start a conversation with a coworker without an agenda.
Egency: Karen Millsap on Empathy in the Workplace
How will you let your tragedies define you? Karen Millsap shares her healing journey after her husband was tragically and unexpectedly murdered. As the current CEO and founder of Egency, a training f…
A Server's Moment: Find Progress
Highlight your team's successes; sometimes a simple thank you is enough to inspire your workers to keep going. Progress is easy to find when you're looking for it.
Caring Avenues: Kim Lanning on Assisted Living Leadership
What kind of leader will you be in a crisis? Rocky takes a leap into Southwest Airlines’ customer service guidelines and how they handled the 9/11 tragedy with integrity. Joining us today is special …
A Server's Moment: Empowerment
Once a team member's basic needs are met, they move to desiring significance. Give your team importance by allowing them to feel empowered on the job.
3 "Knows" To Being a Better Boss
Join us in our 22nd edition of A Server’s Journey to explore the three essential “knows” to ultimately being a better boss to your team. Here Rocky talks the truth about how 21 percent of workers tru…
A Server's Moment: Praise A Team Member Today
Don't just review you team members, but get to know them.
City of Champions: Diane Travis on Relational Leading
Join Rocky and Larry as they interview today’s special guest, Clermont City Council Member Diane Travis. As Diane runs for her last term on City Council, learn how she used her go-getter mentality to…
Leading Leaders: Mike Wagner on Unlocking Your Creative Capacity
Mike Wagner joins the 20th edition of A Server’s Journey and recites what led him to create White Rabbit Group, a leadership consulting firm that focuses on timeless solutions to unlocking creative c…
Website Branding and Marketing: Ed Ruff on Core Values in the Marketplace
Long time friend Ed Ruff introduces us to the culture of ACS Creative after 20 years at the company. The Director of Creative Development shares his servant leadership experience through frank discus…
A Server's Moment: Mary Kay Proves Flying Isn't Impossible
A little history about Mary Kay Ashe.
Hospitality Management: Isabella Senzamici on Failing with Grace
Joining us today is former Chick-fil-A Senior Hospitality Director Isabella Senzamici who shares her story of climbing up the Front of House leadership ladder. Senzamici talks failing with grace, the…
A Server's Moment: Listen for Non-Verbal Cues
Listen to what someone is saying .
Local Politics: Sean Parks on City Growth
Start off your day inspired by Sean Parks’ story, from Eagle Scout to current Lake County Commissioner. In the seventeenth edition of A Server’s Journey, immerse yourself in an insider’s perspective …
A Server's Moment: Help Carry a Burden like Mr. Rogers
It's good to share and known what is happening is someone's life.
Are You A Micromanager?
Can being a server be anything but self-serving? Join us on this versatile episode of The Server’s Journey to grapple with the motivations behind servant leadership, share in finding love in the smal…
A Server's Moment: Create Connections
It's always good to talk to everyone
Community Leadership: Stephanie Harris on Leading a Non-Profit
Executive Director of non-profit organization New Beginnings Stephanie Harris shares the challenges and highlights of directly serving her community and people experiencing homelessness. With over 19…