VUX World

Dr Joan Palmiter Bajorek is easily one of the best known people in conversational AI - for Women in Voice, for her public speaking, for her experience at the likes of Nuance, and now for her work as …

Molly Dickinson is a User Experience Lead at Expedia, and ex-Senior User Experience Designer at Home Depot. Molly has specialised in conversation design for the past 3 years and joins us share her le…

Paulina Lewandowska is a conversation designer at Roche, a global pharmaceutical company. After a recent trial of digital humans for patient care and diagnosis, Paulina joins us to share the lessons …

Capita is a large, UK-based BPO and professional services organisation that built its reputation and legacy supplying government technology solutions. Today, Capita is exploring conversational AI and…

Conversation designer Esha Metiary talks about why some bots should be prepared to discuss political matters. Can you imagine talking to a branded bot that doesn't want to discuss Black Lives Matter …

Sonia Talati is A Senior Manager for Conversation Design at GoDaddy; a speaker and ex-TV anchor with tremendous experience in conversational AI. After co-founding Hereafter, a CAI startup that helps …

If you're a keen part of the conversational AI community, you'll likely know Jim Rowe-Bot. Jim has immense experience in designing conversational AI applications, having worked on over 300 chatbot pr…

Jason F. Gilbert (aka The BotMan) is the Lead Character Designer at Intuition Robotics. Originally a filmmaker, he's worked on loads of bots through the years for various brands on chat and voice, as…

What if you could detect the tone of voice of callers and figure out whether they're lying or telling the truth? Whether they're confident or bullsh*tting. This is voice AI taken to a new level.

We'r…

After founding Skilled Creative 2017, and turning it into one of the most notable voice agencies, Brandon Kaplan and his crew of emerging tech pioneers combined forces to create Journey; an innovatio…

Emily Uematsu Banzhaf talks to Ben McCulloch about conversation design. Emily is a Content Designer at WillowTree, a conversation/VUI designer, she leads the ethical use taskforce at Open Voice Netwo…

If you're in banking and you haven't been seriously considering your conversational AI strategy, then where have you been?

Yes, it's early, but the banking industry is one of the stand-out industries …

Learn how Canada’s largest bank is approaching conversational automation, as we step through the journey into creating the Scotiabank digital assistant, with Fabio Sarti, Sr. AI/ML Product Manager.

Fa…

Collin Carnahan is a Senior UX Conversation Designer at Workday. Collin joins us to share how he and his team implemented conversation design systems and processes into a largely development and tech…

Die hard VUX World fans will remember the episode with Vonage’s Noam Fine, discussing the then recent acquisition of Open AI by Vonage and the plans to build an AI Studio. One year, and another acqui…

As fantastic as text-based NLP systems are, you can't beat voice. There's so much data in the spoken word that businesses can use to improve their customer experience and add business value. Today, S…

Harshali Desai, Sr Product Marketing Manager, and Mitch Mason, Product Manager, both work on the conversational AI side of Genesys, the industry-leading CCaaS provider. Harshali and Mitch both join u…

Conversational AI works perfectly when it's applied to conversations that are routine. Conversations that happen all the time with regularity are prime opportunities to automate because they're typic…

OneReach.AI featured as a Leader in Gartner's Magic Quadrant for Enterprise Conversational AI platforms this year. However, when compared to other platforms out there, there's something distinctly di…

Ever wondered why you in-car voice assistant never hears what you say? Ever caught yourself shouting into your headphones on a busy road, trying to wake up your assistant? One of the most challenging…