The ITSM Practice: Elevating ITSM and IT Security Knowledge
Join Luigi Ferri, an experienced ITSM & IT Security Professional, in 'The ITSM Practice.' Explore IT Service Management and IT Security, uncovering innovations and best practices with insights from leading organizations like Volkswagen Financial Services, Vodafone, and more. Each episode offers practical guides and expert discussions for learning and growth. Ideal for all ITSM and IT Security Professionals! Stay Connected: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Youtube: https://www.youtube.com/@theitsmpractice Website: http://www.theitsmpractice.com
- Update frequency
- every 6 days
- Average duration
- 8 minutes
- Episodes
- 104
- Years Active
- 2023 - 2025
What is DORA?
Discover the ins and outs of the Digital Operational Resilience Act (DORA) in this episode of 'The ITSM Practice'. Join Luigi Ferri as he delves into how DORA, enacted by the EU to bolster the digita…
00:18:00 |
Tue 07 May 2024
Driving Excellence in IT Service Delivery: Strategies and Solutions
In this thought-provoking podcast episode, Jeffrey Tefertiller addresses the critical challenges and inefficiencies in IT Service Delivery that many organizations face today. Emphasizing the need for…
00:09:43 |
Fri 03 May 2024
What is the ROI of ITIL in a small and medium-sized business?
In this episode of The ITSM Practice Podcast, host Luigi Ferri delves into the vital aspect of Return on Investment (ROI) in ITIL, emphasizing its importance in evaluating the financial efficiency of…
00:10:02 |
Tue 30 Apr 2024
Understanding Threat Modeling in IT Security
Explore the critical aspects of threat modeling in this engaging episode of the ITSM Practice podcast with Luigi Ferri. Discover the significance of proactive security measures, the types of threats …
00:14:51 |
Tue 23 Apr 2024
Risk Appetite vs. Risk Tolerance: What is the Difference?
In this episode of the ITSM Practice podcast, Luigi Ferri delves into the critical distinctions between Risk Appetite and Risk Tolerance, emphasizing their pivotal roles in strategic decision-making.…
00:17:40 |
Tue 16 Apr 2024
What are common IT Security program issues with suppliers?
In this ITSM Practice podcast episode, Luigi Ferri dives into the challenges and solutions for managing IT Security Programs with suppliers. Highlighting the importance of establishing a comprehensiv…
00:13:31 |
Tue 09 Apr 2024
How challenging is it for SMEs to implement ITIL Configuration Management Systems and CMDB?
In this episode of "The ITSM Practice" podcast, Luigi Ferri delves into the complexities of Configuration Management Systems (CMS) and Configuration Management Databases (CMDB), crucial for SMEs. Wit…
00:21:47 |
Tue 02 Apr 2024
How do you select the right ITSM tools for your organization?
In this episode of "The ITSM Practice Podcast," Luigi Ferri delves into the crucial aspect of selecting the right ITSM tool, highlighting the importance of aligning technology with your organization'…
00:10:41 |
Tue 26 Mar 2024
Do you need Disaster Recovery?
In this episode of The ITSM Practice Podcast, we dive deep into the essence of Disaster Recovery in IT, emphasizing its significance in ensuring business continuity amidst adversities like cyber-atta…
00:07:49 |
Tue 19 Mar 2024
AI in IT Security: Risk or Opportunity?
Explore the dual nature of AI in IT Security as both a risk and an opportunity in this episode of "The ITSM Practice" podcast with Luigi Ferri. Dive into AI's transformative role in automating tasks,…
00:07:35 |
Tue 12 Mar 2024
What is Business Relationship Management?
Luigi Ferri explores Business Relationship Management (BRM) in "The ITSM Practice Podcast," highlighting its importance in aligning IT with business goals, transforming IT into a key business partner…
00:06:37 |
Tue 05 Mar 2024
What is a Service Catalogue?
Join Luigi Ferri on "The ITSM Practice" as he explores the significance of a Service Catalogue in IT Service Management. This episode sheds light on the role of a Service Catalogue beyond just listin…
00:05:41 |
Tue 27 Feb 2024
What does 'Security by Design' really mean?
In this enlightening episode of "The ITSM Practice," host Luigi Ferri unpacks the concept of 'Security by Design' and its fundamental principles. Luigi explains that 'Security by Design' is an approa…
00:05:57 |
Tue 20 Feb 2024
How Do You Determine the Type of IT Security Policy You Need?
In this informative episode of "The ITSM Practice," host Luigi Ferri delves into the critical process of determining the appropriate IT Security Policy for businesses. The discussion begins with an e…
00:04:15 |
Tue 13 Feb 2024
Does my Business Need an ITIL Change Management Process?
In this insightful episode of "The ITSM Practice," Luigi Ferri addresses a crucial question for today's digital age: the necessity of an ITIL Change Management Process in businesses of all sizes. Thr…
00:07:23 |
Tue 06 Feb 2024
How Do Management Consultants Adopt ITIL?
Join Luigi Ferri in this edition of "The ITSM Practice" for a comprehensive exploration of ITIL adoption in large organizations. This episode delves into the systematic process management consultants…
00:06:13 |
Tue 30 Jan 2024
The Essentials of Service Provision in ITIL 4: Opportunities and Challenges
In this insightful episode of "The ITSM Practice," I, Luigi Ferri, guide you through the complexities and opportunities of service provision within ITIL 4. We'll explore how it impacts IT services, d…
00:04:34 |
Mon 22 Jan 2024
Optimizing ITIL's Value Streams and Processes: A Balanced Approach
In this episode of 'The ITSM Practice', I, Luigi Ferri, delve into the 'Value Streams and Processes' dimension of ITIL 4. This critical aspect focuses on streamlining and optimizing organizational pr…
00:03:39 |
Tue 16 Jan 2024
Enhancing ITSM with Strategic Partnerships: The 'Partners and Suppliers' Dimension
In this episode of 'The ITSM Practice,' I, Luigi Ferri, guide you through the complexities of the 'Partners and Suppliers' dimension in ITIL 4. We discuss the strategic importance of managing these r…
00:03:41 |
Tue 09 Jan 2024
Balancing Tech and Touch in ITSM: The ITIL 4 'Information and Technology' Dimension
In this episode of 'The ITSM Practice', Luigi Ferri focuses on the 'Information and Technology' dimension of ITIL 4, a vital component of IT Service Management. The discussion explores how technology…
00:03:56 |
Tue 02 Jan 2024
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