The ITSM Practice: Elevating ITSM and IT Security Knowledge
Join Luigi Ferri, an experienced ITSM & IT Security Professional, in 'The ITSM Practice.' Explore IT Service Management and IT Security, uncovering innovations and best practices with insights from leading organizations like Volkswagen Financial Services, Vodafone, and more. Each episode offers practical guides and expert discussions for learning and growth. Ideal for all ITSM and IT Security Professionals! Stay Connected: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Youtube: https://www.youtube.com/@theitsmpractice Website: http://www.theitsmpractice.com
- Update frequency
- every 6 days
- Average duration
- 8 minutes
- Episodes
- 104
- Years Active
- 2023 - 2025
Overcoming Obstacles in ITSM Adoption: 5 Key Challenges and How to Solve Them
In this episode of "The ITSM Practice," Luigi Ferri tackles the top five obstacles in IT Service Management (ITSM) adoption and offers practical solutions to overcome them. From enhancing Knowledge a…
00:06:14 |
Tue 30 Jul 2024
Enhancing ITIL Service-Level Agreements: The Adrian Bunea Perspective on Minimizing the Watermelon Effect
In this enlightening podcast episode, Adrian Bunea delves into Service-Level Agreements (SLAs) and the pervasive issue known as the Watermelon Effect. Adrian explains how SLAs, while crucial for trac…
00:07:51 |
Fri 26 Jul 2024
Why Are CISOs Seen as 'Scapegoats'?
In today's episode of "The ITSM Practice," Luigi Ferri tackles the significant issue of Chief Information Security Officers (CISOs) being unfairly scapegoated following security breaches. By examinin…
00:08:55 |
Tue 23 Jul 2024
Navigating TOGAF: Pros, Cons, and Strategic Considerations
In this episode of 'The ITSM Practice,' host Luigi Ferri delves into the intricacies of TOGAF, The Open Group Architecture Framework. Luigi evaluates whether TOGAF remains a vital blueprint for archi…
00:07:02 |
Tue 16 Jul 2024
Exploring Social Engineering Threats: How Companies Increase Their Vulnerability
In this episode of "The ITSM Practice," host Luigi Ferri delves into the effectiveness of social engineering tactics and the critical oversights that heighten organizational vulnerability. Luigi emph…
00:05:59 |
Tue 09 Jul 2024
ITIL Meets NIS2: Enhancing Cybersecurity and Service Management Together
In this informative episode of "The ITSM Practice," hosted by Luigi Ferri, we delve into the NIS 2 Directive's influence from a customer's standpoint. We explore how this directive serves as a shield…
00:05:03 |
Tue 02 Jul 2024
How Communities Enhance Service Quality
In this podcast episode, David Barrow discusses the transformative impact of establishing value-focused communities of practice (CoPs) within organizations. These communities enhance service manageme…
00:09:05 |
Fri 28 Jun 2024
Is ITIL 4 Problem Management an optional luxury or a critical lifeline for your IT operations?
In today's episode of "The ITSM Practice" we delve into ITIL 4 Problem Management, discussing its essential role in preventing IT Incidents and minimizing their impacts. We explore how Problem Manage…
00:04:39 |
Tue 25 Jun 2024
Building Trust with Strategic Communication in IT Service Management
In this episode of the ITSM Practice Podcast, David Barrow explores the crucial role of communication in service management. Emphasizing the significant impact of effective communication strategies, …
00:09:45 |
Fri 21 Jun 2024
How Can Combining ITIL 4 and Agile Lead to Better Projects?
In today's episode of "The ITSM Practice," host Luigi Ferri delves into ITIL 4 and its transformative impact on Project Management. Luigi explores how ITIL 4 integrates strategic elements into IT Pro…
00:05:37 |
Tue 18 Jun 2024
The Future of ITSM: Why Removing 'IT' Could Broaden Its Impact
In the latest ITSM Practice Podcast episode, David Barrow delves into the transformative potential of broadening the scope of service management beyond traditional IT confines. Emphasizing its pivota…
00:10:18 |
Fri 14 Jun 2024
Synergy in Transition: Uniting ITIL 4 and Organizational Change Management for Effective Change Management
In today's episode of 'The ITSM Practice', Luigi Ferri delves into how ITIL 4 and Organizational Change Management (OCM) can significantly enhance business adaptation in the digital age. The discussi…
00:07:03 |
Tue 11 Jun 2024
IT for Competitive Advantage: A Leadership Perspective
In this episode, Mark Smalley, also known as the Ancient IT Philosopher, dissects the business value of IT, illustrating how IT investments impact business models and performance through four analyti…
00:10:14 |
Fri 07 Jun 2024
Securing Software Development: From SSDLC to Third-Party Risks
In this episode of 'The ITSM Practice' podcast, Luigi Ferri delves into the critical aspects of Secure Software Development Lifecycle (SSDLC), highlighting the shift from traditional SDLC to Security…
00:12:15 |
Tue 04 Jun 2024
How can ITIL practices streamline your Major Incident Management process?
In today's episode of 'The ITSM Practice,' hosted by Luigi Ferri, we delve into the critical aspects of Major Incident Management within IT Service Management (ITSM). This episode explores how ITIL p…
00:07:46 |
Tue 28 May 2024
Enhancing Self-Service: The Role of Knowledge Management in Chatbot Success
Jeffrey T. Fertiller explores the significant cost advantages of chatbots over traditional service desks in this fourth episode, referencing a Gartner study highlighting the drastic difference in cos…
00:06:13 |
Fri 24 May 2024
How Can ISO 27001 Onboarding and Offboarding Tactics Secure Your Organization?
In this episode of The ITSM Practice Podcast, Luigi Ferri explores the critical importance of integrating ISO 27001 standards into your organization's onboarding and offboarding processes. He details…
00:06:43 |
Tue 21 May 2024
Strategic Leadership: Balancing Urgent Tasks with Long-Term Vision
Jeffrey Tefertiller addresses the challenge leaders face in balancing urgent tasks with strategic thinking in his latest podcast episode. He advocates for scheduling regular intervals for deep thinki…
00:06:21 |
Fri 17 May 2024
What Drives Enterprise Asset Management Success?
In this episode of The ITSM Practice Podcast, Luigi Ferri delves into the nuances of Asset Management, highlighting its critical role in enhancing organizational efficiency and achieving strategic ob…
00:14:35 |
Tue 14 May 2024
Harnessing AI and Automation for Superior Service Delivery
In this insightful podcast episode, Jeffrey Tefertiller explores the critical role of people in creating value through well-executed processes in both IT and non-IT sectors. He emphasizes the importa…
00:09:17 |
Fri 10 May 2024
Disclaimer: The podcast and artwork embedded on this page are the property of Luigi Ferri. This content is not affiliated with or endorsed by eachpod.com.