The ITSM Practice: Elevating ITSM and IT Security Knowledge
Join Luigi Ferri, an experienced ITSM & IT Security Professional, in 'The ITSM Practice.' Explore IT Service Management and IT Security, uncovering innovations and best practices with insights from leading organizations like Volkswagen Financial Services, Vodafone, and more. Each episode offers practical guides and expert discussions for learning and growth. Ideal for all ITSM and IT Security Professionals! Stay Connected: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Youtube: https://www.youtube.com/@theitsmpractice Website: http://www.theitsmpractice.com
- Update frequency
- every 6 days
- Average duration
- 8 minutes
- Episodes
- 104
- Years Active
- 2023 - 2025
Top-Down vs. Bottom-Up Approach for Designing ITIL Processes: Which One Fits Your Business?
In today's episode of "The ITSM Practice," host Luigi Ferri explores ITIL process design strategies, specifically comparing top-down and bottom-up approaches. Luigi breaks down the benefits, cons, an…
00:07:20 |
Tue 19 Nov 2024
Future-Proofing Cybersecurity with Kyle Ryan’s AI Expertise
Welcome to The ITSM Practice Podcast!
I'm Luigi Ferri, your host.
Today, we're taking a bit of a unique turn.
I'm stepping aside to let Kyle Ryan, the Head of AI and Backend Engineering at Dune …
I'm Luigi Ferri, your host.
Today, we're taking a bit of a unique turn.
I'm stepping aside to let Kyle Ryan, the Head of AI and Backend Engineering at Dune …
00:09:40 |
Fri 15 Nov 2024
The Business Value of ITIL Service Design: Why It’s Essential for Selling IT Services
In this episode of "The ITSM Practice," Luigi Ferri explores how ITIL Service Design can transform the way IT services are sold by aligning them with business goals, optimizing resources, and enhanci…
00:10:55 |
Tue 12 Nov 2024
From Risk to Resilience: Casey Zduniak on Cyber Defense
Welcome to The ITSM Practice Podcast!
I'm Luigi Ferri, and today we're joined by Casey Zduniak, a Senior Software Engineer at Dune Security.
Today, Casey will talk about how we can better protect o…
I'm Luigi Ferri, and today we're joined by Casey Zduniak, a Senior Software Engineer at Dune Security.
Today, Casey will talk about how we can better protect o…
00:07:03 |
Fri 08 Nov 2024
What is an MSP Today and What Does the Future Hold?
In this episode of "The ITSM Practice," Luigi Ferri delves into the critical role Managed Service Providers (MSPs) play in the IT landscape. Discover why businesses turn to MSPs for scalable, expert …
00:09:43 |
Tue 05 Nov 2024
The Importance of Software Transparency in SaaS: Why You Need an SBOM
In this informative episode of "The ITSM Practice," Luigi Ferri delves into the critical role of Software Bill of Materials (SBOM) in enhancing software security and building trust. He explains how S…
00:07:41 |
Tue 29 Oct 2024
Centralized vs. Decentralized ITSM: Finding the Right Balance for Global Organizations
Welcome Back! In this episode of "The ITSM Practice," Luigi Ferri discusses the merits of centralized and decentralized ITSM models, exploring which might be the best fit based on an organization's s…
00:08:44 |
Tue 22 Oct 2024
ITIL Insights: Who Does What in World-Class Service Management?
Welcome Back! In this episode of "The ITSM Practice," host Luigi Ferri explores the vital roles and responsibilities within ITIL 4 Service Management, emphasizing the transformation from a reactive t…
00:06:39 |
Tue 15 Oct 2024
Integrating Security and Service: The Convergence of DevSecOps and ITIL® 4
Welcome back! In today's episode of "The ITSM Practice," hosted by Luigi Ferri, we delve into how DevSecOps, combined with ITIL® 4, enhances security in IT services. We explore the benefits and chall…
00:08:40 |
Tue 08 Oct 2024
What Is AIOps? Understanding Its Transformative Potential and Inherent Risks
Discover how AIOps is transforming IT service management by leveraging artificial intelligence and machine learning for predictive interventions and enhanced decision-making. We explore the future of…
00:06:15 |
Tue 01 Oct 2024
Navigating the Complex Landscape of Security Governance: Regulations, Compliance, and Cloud Security
Welcome back to "The ITSM Practice," hosted by Luigi Ferri. In this episode, we delve into the critical aspects of Security Governance with a focus on regulations, compliance, and cloud security. Dis…
00:05:49 |
Tue 24 Sep 2024
Expert Insights: Mastering the Art of Selling ITIL Consultancy
Welcome back to 'The ITSM Practice.' I'm Luigi Ferri. Today, we're diving into how to sell ITIL consultancy with expert tips and strategies for businesses of all sizes. Learn how to enhance ITIL impl…
00:06:23 |
Tue 17 Sep 2024
Navigating SDLC Release Management Models in Highly Regulated Industries
Welcome back to "The ITSM Practice." I'm Luigi Ferri. Today, we’re delving into SDLC release management models in regulated sectors like Fintech, Finance, Telecommunications, and Healthcare. Effectiv…
00:06:03 |
Tue 10 Sep 2024
ITIL 4 Explained: How SMO and VMO Transform Service Management
Welcome back to "The ITSM Practice." I'm Luigi Ferri, and today we explore how the Service Management Office (SMO) and Value Management Office (VMO) transform Service Management. The SMO enhances IT …
00:08:36 |
Tue 03 Sep 2024
Essential Strategies for Selling ITIL 4 Value to Key Business Stakeholders
Welcome back to "The ITSM Practice." I’m Luigi Ferri, your host. In this episode, we dive into why it's essential to sell the value of ITIL 4 to key business stakeholders. We explore the benefits of …
00:08:41 |
Tue 27 Aug 2024
Are We Endangering Security by Over-Reliance on Cybersecurity Vendors?
In this episode of "The ITSM Practice," host Luigi Ferri delves into the critical topic of cybersecurity and the risks of over-reliance on external vendors. Luigi explores whether outsourcing IT secu…
00:08:47 |
Tue 20 Aug 2024
What is Service Integration and Management?
In this episode of "The ITSM Practice," Luigi Ferri delves into the transformative potential of Service Integration and Management (SIAM) for enhancing IT service delivery and aligning it with busine…
00:04:44 |
Tue 13 Aug 2024
Streamlining IT Processes: Stefan Kempter’s Guide to YaSM Service Management
Join Stefan Kempter in this informative episode as he shares his extensive experience and insights into optimizing ITIL and Service Management processes. With over 25 years in the field, Stefan empha…
00:06:31 |
Fri 09 Aug 2024
Top 5 Non-Conformities with ISO 27001 and How to Overcome Them
In this revealing episode of "The ITSM Practice," host Luigi Ferri explores the critical topic of ISO 27001 compliance, specifically addressing the top five non-conformities that organizations often …
00:09:51 |
Tue 06 Aug 2024
Breaking Barriers: Why There Are Only A Few Women in ITSM?
In this inspiring episode, Pirkko Haver addresses the significant gender disparities in IT Service Management (ITSM) and broader tech roles. She challenges the stereotypes that deter women from enter…
00:07:27 |
Fri 02 Aug 2024
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