The ITSM Practice: Elevating ITSM and IT Security Knowledge
Join Luigi Ferri, an experienced ITSM & IT Security Professional, in 'The ITSM Practice.' Explore IT Service Management and IT Security, uncovering innovations and best practices with insights from leading organizations like Volkswagen Financial Services, Vodafone, and more. Each episode offers practical guides and expert discussions for learning and growth. Ideal for all ITSM and IT Security Professionals! Stay Connected: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Youtube: https://www.youtube.com/@theitsmpractice Website: http://www.theitsmpractice.com
- Update frequency
- every 6 days
- Average duration
- 8 minutes
- Episodes
- 104
- Years Active
- 2023 - 2025
3 Years of IBM Breach Reports: Key Business Protections
Join Luigi Ferri on "The ITSM Practice" as we delve into the escalating costs and complexities of data breaches from 2022 to 2024, highlighting a record rise to $4.88 million per incident. This episo…
00:08:53 |
Tue 04 Mar 2025
Halt Repeat Issues: Easy Problem Management
In today's episode of The ITSM Practice, Luigi Ferri delves into Problem Management, a proactive approach aimed at identifying and eradicating the root causes of recurring IT incidents. We explore pr…
00:09:27 |
Tue 25 Feb 2025
OT Security Simplified: 6 Key Principles for Critical Systems Protection
In today's episode of "The ITSM Practice," Luigi Ferri delves into Operational Technology (OT) Cybersecurity, crucial for protecting vital infrastructure like energy, water, and healthcare. We discus…
00:09:43 |
Tue 18 Feb 2025
Protect Your Data How FIM and DLP Work Together to Secure Information
In today's episode of "The ITSM Practice," hosted by Luigi Ferri, we explore crucial data protection technologies: File Integrity Monitoring (FIM) and Data Loss Prevention (DLP). Discover how FIM act…
00:06:20 |
Tue 11 Feb 2025
Customer First: Boosting Quality and Profits
In this episode of The ITSM Practice, Luigi Ferri delves into the transformative power of prioritizing customers over products, exploring its profound impact on quality, profitability, and business g…
00:06:28 |
Tue 04 Feb 2025
Transforming IT Operations: How Observability Improves Security and Performance
In this episode of "The ITSM Practice," Luigi Ferri delves into the transformative power of observability in IT management and security. Discover how leveraging contextual data and dynamic thresholds…
00:05:17 |
Tue 28 Jan 2025
Secure System Design: Building Resilient IT Infrastructure
In this episode of "The ITSM Practice," Luigi Ferri delves into constructing IT systems that are inherently secure, robust, and prepared for future cybersecurity challenges. He highlights the importa…
00:06:06 |
Tue 21 Jan 2025
The Evolving Roles of Project Managers and Process Owners
In today's episode of "The ITSM Practice," Luigi Ferri delves into the evolving roles of Project Managers and Process Owners in the face of increasing business complexities. We explore how these key …
00:06:08 |
Tue 14 Jan 2025
Cloud or On-Premises? Decoding Costs and Strategy
In today's episode of "The ITSM Practice," Luigi Ferri dives into the critical IT decision: Cloud vs. On-Premises. Explore the advantages of cloud solutions for flexibility, speed, and compliance, al…
00:07:19 |
Tue 07 Jan 2025
Optimizing ITSM with ITIL 4: Understanding Business and Operating Models
In this episode of "The ITSM Practice," Luigi Ferri dives into the intricacies of aligning business and operating models with ITIL 4 practices. Luigi explores the strategic importance of understandin…
00:08:31 |
Tue 31 Dec 2024
Mastering ITIL Feedback: Transform Your Team's Performance
In this insightful episode of The ITSM Practice Podcast, Stefano, a certified ITIL Master and Prince2 Practitioner, delves into the art of giving constructive feedback to help staff grow. Learn the i…
00:08:45 |
Fri 27 Dec 2024
Top 5 Gaps in Strategy Execution
In today's episode of "The ITSM Practice," host Luigi Ferri delves into the critical topic of strategy execution, revealing that only 30% of strategic initiatives are successful. We discuss the signi…
00:06:57 |
Tue 24 Dec 2024
ITIL Swarming Techniques: Revolutionizing Problem Resolution
In today's episode of The ITSM Practice Podcast, Stefano, an ITIL Master and Prince2 Practitioner, dives into the innovative "Intelligent Swarming" technique, inspired by the cohesive work of honeybe…
00:09:09 |
Fri 20 Dec 2024
Enterprise Security 2030: Innovations for a Resilient Framework
In this episode of "The ITSM Practice," host Luigi Ferri explores the future of Enterprise Security, envisioning an ecosystem that not only defends but also anticipates and adapts to threats. Highlig…
00:07:12 |
Tue 17 Dec 2024
ITIL's Take on Motivation: Boosting Workplace Performance
Join us in this engaging episode of The ITSM Practice Podcast as we delve into workplace motivation with Stefano, a certified ITIL Master and Prince2 Practitioner. Discover the insights of Frederick …
00:08:27 |
Fri 13 Dec 2024
Vendor Consolidation vs. Defense in Depth
In this episode of "The ITSM Practice," Luigi Ferri dives into the integration of vendor consolidation with defense in depth in cybersecurity. We explore how consolidating vendors can streamline oper…
00:06:47 |
Tue 10 Dec 2024
Enhancing Efficiency with ITIL Value Streams
In today's episode of The ITSM Practice Podcast, Stefano, a certified ITIL Master and Prince2 Practitioner, delves into the transformative potential of process design within IT and Enterprise Service…
00:08:27 |
Mon 09 Dec 2024
The Future of Service Desks: How AI Transforms Customer Support
In this insightful episode of "The ITSM Practice," Luigi Ferri delves into the transformative potential of AI in service desks. Discover how AI is redefining the roles of human agents, enhancing effi…
00:07:48 |
Tue 03 Dec 2024
Security-First IT Projects: Essential Steps for Emerging Organizations
In today's episode of "The ITSM Practice," Luigi Ferri delves into the critical need for integrating security into IT project management from the start. Highlighting the risks for organizations with …
00:06:27 |
Tue 26 Nov 2024
Tarun Ramesh Explores Scattered Spider Cloud Attacks
Hello and welcome to The ITSM Practice Podcast!
I'm Luigi Ferri, your host.
Today, I’m handing over the reins to Tarun Ramesh, a cloud security expert and Software Developer at Dune Security.
Have…
I'm Luigi Ferri, your host.
Today, I’m handing over the reins to Tarun Ramesh, a cloud security expert and Software Developer at Dune Security.
Have…
00:07:36 |
Fri 22 Nov 2024
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