In Before The Lock
In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale.
- Update frequency
- every 10 days
- Average duration
- 57 minutes
- Episodes
- 109
- Years Active
- 2020 - 2024
🔓 9: Everyone wants a cool dashboard
All about community measurement - Part 2: Targeting specific stakeholders, designing effective reports, and telling compelling stories.
- Designing Reports:
🔓 8: Just say No to Page Views
All about community measurement - Part 1: Building a framework to measure performance, defining KPIs and health metrics, and partnering internally to accelerate your efforts.
- Framework for measureme…
🔓 7: This is not a popularity contest
Building a Superuser program, selecting the right members, and launching it into the world.
- Superusers:
🔓 6: So far, so good
Our live session at the 2020 Virtual Comm Chat Summit about our biggest fails unironically ends in failure due to severe weather, Brian pivots to live Q&A, and Bella saves the day.
- #BlackLivesMatter …
🔓 5: A whole bag of crap
Understanding users’ motivations, designing community gamification and swag programs, and triggering Erica with U2 puns.
- Ranks, rewards, & reputation:
-
- Resource: Community Gamification Template
- E…
🔓 4: Somebody’s going to eat your lunch
Defining “customer experience”, cultivating a customer-first culture, and building a program to meaningfully improve across key touchpoints.
- #SaveFerris:
🔓 3: Sell the why
Assessing if your company is ready for community, crafting a vision, and building your plan to gain alignment.
- Building a vision:
-
- Marc Benioff
- “Community is a numbers game.” - Joe Cothrel
- Bui…
🔓 2: The next normal
Living in lockdown, trends and predictions for the industry, and how empathy will guide us forward.
- #covidlife:
- Trends and Predictions:
🔓 1: Join the circus
Navigating a layoff, how to approach looking for a job, and that time Erica didn’t hire Brian.
- Brian’s layoff experience: